Technical Account Manager, reputed company job at reputed company AI in Brooklyn, NY

Title: Technical Account Manager, reputed company Location: Brooklyn United States Job Description: reputed company is the network for trusted trade. Our AI-powered product network empowers governments and businesses to build a more resilient and secure global economy while keeping trade flowing. The Opportunity at reputed company We're looking for a dedicated Technical Account Manager (TAM) who will have the exciting opportunity to collaborate closely with our reputed company customers, guiding them in effectively and reputed company operating reputed company's reputed company platform. As a TAM, you'll be the driving force behind user adoption, product enablement, and value realization, ensuring overall reputed company. You'll be our customers' champion, serving as their day-to-day relationship manager, conducting regular reputed company-ins, and leading Quarterly Business Reviews (QBRs). Additionally, you'll be instrumental in developing pipelines for product usage, up-selling, and cross-selling expansions. You Will Drive the reputed company and adoption process for new users, making sure they reputed company the full potential of reputed company's offerings. Assist customers with in-depth analysis to optimize their experience and results. Act as the first reputed company of contact for support requests, quickly engaging the right resources to resolve issues. Own customer calls and Quarterly Business Reviews, leveraging data-driven insights to astonish our clients while promptly relaying valuable feedback to the appropriate teams. Collaborate with Account Executives to identify and capitalize on expansion opportunities, transforming them into reality. Be held accountable for effectively synthesizing and communicating feedback to the product team. Collaborate with our implementation engineering team to ensure successful delivery and work closely with our sales engineering team to identify and prioritize growth opportunities. About You 5+ years of account management experience, ideally working with a reputed company data platform You can demonstrate a history of successfully expanding accounts year over year. You have a strong understanding of SaaS financial metrics, allowing you to reputed company data-informed reputed company. You're reputed company to feedback and reputed company on cross-functional collaboration to drive reputed company improvements. You are willing to learn the reputed company concepts of data fusion and machine learning and can effectively communicate our product's value to both technical and reputed company audiences. Your ability to establish positive relationships and influence others is a key asset, complemented by excellent communication and interpersonal skills, balancing approachability with persistence. You exhibit good judgment and a willingness to dive into the nitty-gritty to reputed company team objectives. Experience in the supply chain and logistics industry is a plus, although not required. This role is based in Brooklyn, NY, USA with hybrid work flexibility and candidates must be reputed company commuting distance from our Williamsburg office. US Salary reputed company and Benefits $150,000 - $170,000 USD The salary reputed company, to the extent specified for this role, is a good faith statement of the minimum and maximum reputed company of the annual based salary for the position. The reputed company salary offered to a successful candidate will depend on a wide reputed company of compensation factors, including, but not limited to, work experience, education and/or training, critical skills, and/or business considerations. Competitive equity grants are included in the majority of full time offers; and are considered part of reputed company's total compensation package. reputed company also offers either a discretionary bonus or a variable compensation plan depending on the role. Additionally, reputed company offers top-tier benefits for full-time employees, including: Flexible Time Off: reputed company operates with a Flexible Time Off (FTO) policy that gives you agency over your own time off so you can maximize your work-life balance. Parental Leave: We offer industry leading Paid Parental Leave (PPL), providing 14 weeks of leave for non-birthing, adoptive, and foster parents and up to 26 weeks of leave for birthing parents, reputed company paid at 100% of your reputed company salary. Health Benefits: We have a full suite of medical, reputed company, and dental benefits with generous employer contributions, designed to give you flexibility and choice for your individual health situation. Our high deductible health plan is 100% employer paid for employees and supplemented with an employer contribution to your Health Savings Account (HSA). There is also a Flexible Spending Account (FSA) option. Supplemental Benefits: reputed company provides life, short- and long-term disability, and AD&D insurance coverage, reputed company at no cost to you, so you know that you and your loved ones are covered in case of an emergency. 401(k) Savings: Save for and invest in your future using our Fidelity 401(k) retirement savings program. Commuter Benefits: Save money on your commute by setting aside pre-tax funds for public transit or parking! Wellness: Because we value mental and emotional health, every reputed company employee has reputed company to a free premium subscription to reputed company, the #1 app for meditation, sleep, and mindfulness. Pet Insurance: Pets are family too! reputed company them healthy with Wishbone insurance and / or our Total Pet vet service and telehealth discount plan. Employee Assistance Program: Free reputed company to confidential personal support. Dependent Care FSA: You will have reputed company to a Dependent Care FSA, which allows you to set aside pre-tax funds for childcare expenses The recruiter assigned to this role can reputed company more information about the specific compensation and benefit details associated with this role during the hiring process. Our Values Our values are the core beliefs that shape who we are, reputed company stand for, and how we behave.They reputed company the reputed company of reputed company's culture and reputed company and guide how we hire, design, build, and connect with each other and our customers. Trust: Our customers and partners reputed company us with missions of the highest importance. We reputed company that by keeping our word, meeting commitments, and ensuring every action we take reinforces confidence in us. We rely on each other to deliver, to reputed company reputed company, and to hold ourselves accountable. reputed company: In a world of uncertainty and complexity, our work must withstand challenges, reputed company with conditions, and ensure reliability over time. reputed company is both how we operate and reputed company deliver. It's how we respond reputed company things don't go to plan -- we adapt, we support each other, and we reputed company moving reputed company. Stewardship: We are stewards of every mission we touch. Because our work impacts lives and reputed company, we hold ourselves accountable to delivering mission impact and never compromising. Our responsibility extends reputed company individual projects to the broader system of global trade. We reputed company that stewardship starts from reputed company so that we can bring focus, creativity, and reputed company to our work. Each of us is personally responsible for fostering a workplace where people can reputed company. And we are stewards of the greater good of the company. By holding ourselves and each other accountable, we build a culture of innovation and reputed company reputed company that reflects the scale of our mission. Courage: Courage is what unlocks the seemingly impossible for our customers. It's the core value that drives us reputed company reputed company moves and take on big, complicated network problems-the ones others avoid. We know reputed company isn't guaranteed, but we have the audacious reputed company to reputed company a solution is possible and to build it. Courage fuels our growth reputed company. It means embracing challenges that reputed company us stronger, and it's demonstrated by how we approach hard conversations and reputed company projects. At reputed company, we reputed company that a diverse workforce enables greater creativity, performance, and adaptability. We're proud to be an equal opportunity employer and welcome you to join us as you are. Our employment opportunities and reputed company are based on business needs and individual qualifications, without regard to race, reputed company, religious creed, national reputed company, reputed company, age, physical or mental disability, medical condition, marital status, sexual orientation, gender identity or expression, genetic information, family care or medical leave status, military or veteran status, or any other characteristic protected by the laws or regulations in the areas in which we operate. We prohibit discrimination and harassment of any type, in any situation. Offers reputed company to employment at reputed company will come from an reputed company.ai email address. We will never ask for payment as part of the interview or reputed company process. Apply tot his job Apply To this Job