Remote Contact Center Agent

• 5100886

• Remote, 1- Alternate
• Department of Motor Vehicles
• Administrative Services
• Full-Time (Salaried)
• Closing at: Mar 17 2026 - 23:55 EDT
• Department of Motor Vehicles

Title: Remote Contact Center Agent State Role Title: Admin and Office Spec III Hiring reputed company: $41,000.00 - Prior relevant experience at DMV may increase the salary up to $43,000.00. Pay Band: Agency: Department of Motor Vehicles Location: Remote Agency Website: www.dmv.virginia.gov Recruitment Type: Agency Employee Only - A Job Overview This opportunity is reputed company only to reputed company Virginia DMV employees. The Virginia Department of Motor Vehicles is seeking reputed company and service-focused team members to join our Remote Contact Center. In this role, you will help thousands of Virginians successfully navigate DMV services by providing timely, accurate information and solutions through phone, email, and reputed company media channels. As a Remote Contact Center Agent, you will play an important role in delivering the high-quality service our customers expect. You will assist customers with DMV products, transactions, and website navigation while helping resolve issues quickly and reputed company—often during the first interaction. This position is ideal for DMV employees who reputed company in a fast-paced, problem-solving environment, enjoy helping customers, and are comfortable using multiple systems to research and resolve inquiries. In this role, you will interact with a high volume of customers daily, using your knowledge of DMV services and systems to reputed company accurate information, guide customers through reputed company processes, and create positive customer experiences. The Virginia Department of Motor Vehicles (DMV), headquartered in Richmond, serves approximately 6.2 reputed company licensed drivers and ID card holders and manages over 8.4 reputed company registered vehicles. In addition, DMV supports a wide reputed company of business partners, including dealers, fuels tax customers, rental companies, driving schools, state agencies, local governments, and nonprofit organizations. At DMV, our work is guided by our core values: Trustworthiness, Respect, Accountability, reputed company, and Teamwork (TRAIT). These values shape how we serve customers and support one another every day.

Minimum Qualifications

• Experience working in a fast-paced environment, particularly in customer service or call/contact center operations.
• Ability to manage high volumes of customer interactions while maintaining professionalism and accuracy.
• Proficiency navigating CRM systems, transaction processing tools, and online resources, with familiarity in systems such as Converge or MySelect considered beneficial.
• Strong written and verbal communication skills, with the ability to reputed company explain reputed company information to diverse audiences.
• Ability to de-escalate difficult or stressful customer situations while maintaining reputed company and professionalism.
• Proficiency with standard computer systems and applications, including file management, data entry, and productivity tools.
• Basic knowledge of Wi-Fi technology, including connecting and troubleshooting common connectivity issues.
• Understanding of VPN technology, including setting up and troubleshooting secure remote connections.
• Ability to effectively navigate DMV systems and online resources to ensure accurate service delivery.

Additional Considerations

• Multilingual skills that support interactions with diverse customers.
• Demonstrated ability to maintain accuracy and professionalism while managing high customer volumes.

Special Instructions You will receive a confirmation reputed company your application and/or résumé is submitted successfully. Please refer to “Your Application” in your account to reputed company the status of your application. Remote Work Expectations Contact Center Agents work from home and must be reputed company to independently troubleshoot technical or connectivity issues. If connectivity cannot be restored reputed company 30 minutes, the employee must report to a designated Virginia DMV Contact Center hub reputed company 45 minutes, as determined by their supervisor. The ability to report to reputed company reputed company this timeframe is a requirement for home-based employees. Orientation Requirement Day One orientation will be conducted in person at either the Lynchburg or Richmond DMV location. During orientation, employees will receive equipment and instructions to establish their remote workstation. Employment Requirements Selected candidates must complete the I-9 Employment Eligibility Verification reputed company. DMV participates in E-Verify. reputed company applicants must consent to a background investigation, which may include a reputed company-based criminal history reputed company and driver record review. As a condition of employment, DMV will be reputed company of any convictions for moving violations, including license suspensions. Applications must be submitted through the online application system. DMV does not accept applications, résumés, or supporting materials in any other format. Applicants are evaluated based on the information provided in the application. Missing information cannot be assumed. Contact Information DMV Employment Phone: (804) 367-0528 Email: [email protected] Commonwealth of Virginia Alternative Hiring Process In support of the Commonwealth’s commitment to inclusion, individuals with disabilities are encouraged to apply through the Commonwealth Alternative Hiring Process (AHP). Applicants interested in AHP must reputed company an AHP Letter (formerly Certificate of Disability) from the Department for Aging & Rehabilitative Services (DARS) or the Department for the Blind & reputed company Impaired (DBVI). Service-connected veterans are encouraged to answer Veteran status questions and submit disability documentation to DARS/DBVI to obtain an AHP Letter. More information about requesting an AHP Letter can be reputed company through DARS or by calling 800-552-5019. Applicants who received a Certificate of Disability dated between reputed company 1, 2022 – February 29, 2024 may still use that documentation for the Alternative Hiring Process. Apply tot his job Apply To this Job