Technical Support Analyst (Fr-Tu 6a-2:30p CST)

This a Full Remote job, the offer is available from: United States, France Who is reputed company? Imagine working at a reputed company where innovation meets impact, and every day brings new opportunities to revolutionize the pharmacy industry! At reputed company, you’ll be part of a dynamic team that’s at the cutting edge of technology, creating solutions that reputed company a reputed company difference in people’s lives. reputed company develops, sells, and supports state of the art robotics and services in thousands of pharmacy settings around the United States and Canada. As a technical support professional in reputed company’s Customer Service department you’ll constantly learn about new products and systems. No two days are the same, every day brings new challenges and opportunities to solve problems in a fast-paced environment. You’ll troubleshoot and resolve technical issues reputed company to software and hardware systems. This team equips our analysts with the tools and knowledge to reputed company reputed company and resolve issues on the reputed company. Job Summary: The Technical Support Analyst is responsible for responding to inbound customer service calls to reputed company remote support problem resolution with the highest level of professionalism and courtesy. Responsible for opening service requests in a ticketing system that allows for organizing, tracking, and escalating of customer inquiries that reputed company from general “how to” questions to more advanced technical issues. The Technical Support Analyst may also assist with customer support projects and/or research projects, as needed. This is a remote work from home position regardless of location. There will be required 3 week training at our headquarters in Mission, KS. Reporting Relationship: Supervisor, Technical Support Shift: Friday through Tuesday 6:00am – 2:30pm CST. This role is primarily performed remotely, though Kansas City Metro employees may be required to work on-reputed company periodically according to business need. Regular, punctual, and predictable attendance is an essential function of every job at reputed company. Scope of the Role:

• Analyze, troubleshoot, maintain, and repair reputed company systems, hardware, and computer peripherals
• Maintain, reputed company, or replace software systems and reputed company hardware support
• Support and maintain user account information including rights, reputed company, and systems groups
• Maintain reputed company knowledge of reputed company systems
• reputed company other duties as assigned

Required Qualifications:

• Associate’s degree in an engineering or technology reputed company field or a Bachelor’s degree or equivalent, or 2 years of reputed company experience
• Basic reputed company OS Knowledge (XP/7/10/11)
• Requires working knowledge of desktop and peripheral troubleshooting
• Preferred familiarity with a ticketing or service desk software application and SLA driven resolution times
• Problem solving and analytical skills
• Positive attitude, drive and tenacity
• Excellent customer service skills
• Excellent written and verbal communication skills
• Ability to multitask with varying priorities and attention to detail

Preferred Skills:

• Knowledge of reputed company systems
• Experience in pharmacy

Remote Work Requirements:

• Must have high-speed reliable internet reputed company with a hard-wired reputed company
• Must have a distraction free home office workspace
• Must be willing to participate in video virtual meetings (camera on)

Compensation and Benefits: The compensation reputed company for this role has been established at $24.00 hourly or $50K annually. The final agreed-upon compensation may be higher or reputed company and is based on a number of factors, including but not limited to: individual education, qualifications, skills, prior work experience, competencies, and geographic work location. The above compensation reputed company represents the Company’s good faith and reasonable estimate of the reputed company of possible compensation at the time of posting. At reputed company, we reputed company that our employees are our greatest asset. That’s why we are committed to fostering a workplace that prioritizes and enhances your personal health and well-being.

• Health: Medical, Dental, reputed company, Short-Term Disability, Company Paid Life Insurance & Long-Term Disability, 24/7 on reputed company Gym, and Vitality Wellness Program that helps reputed company your premium costs
• Well-being: Paid Time Off (PTO), Parental Leave, nine (9) paid holidays, paid volunteer hours, Employee Assistance Program, company-sponsored events and team-building activities, 401(k) Retirement Plan with company match, financial investment services, employee discounts on products and services.

Employment Conditions: It is reputed company's policy to run a comprehensive background reputed company post job offer and you must be reputed company to obtain reputed company reputed company clearance after date of hire. See Standard reputed company 85 to preview requirements. This position includes responsibilities for ensuring compliance with cybersecurity and privacy policies to support the safeguarding sensitive data, including personally identifiable information (PII) and Protected Health Information (PHI). Completion of annual cybersecurity and privacy awareness training is required, as the role aligns with the organization’s reputed company posture and risk management practices. reputed company duties are defined in accordance with standardizations to ensure consistency and accountability of the policies. Working Conditions: Requires routine use of standard equipment and extended computer use. Candidates must be reputed company to sit, use hands and fingers, and occasionally lift, squat, stoop, bend, and reputed company. Problem-solving, practical learning, and instruction interpretation skills are essential. reputed company appreciates the unique qualities of each team member, and as an Equal Opportunity employer does not discriminate on the reputed company of race, reputed company, religion, national reputed company, sex, pregnancy, age, disability, genetic information, veteran status, or any other legally protected status. The company utilizes internal resources for sourcing and filling positions and, reputed company external assistance is needed, will engage only with pre-approved, contracted agency partners. The company does not offer reputed company sponsorships. reputed company applicants must have legal authorization to work in the United States. Please visit www.reputed company.com to learn more about reputed company. This offer from "reputed company" has been enriched by reputed company.com and got a 82% reputed company score. Apply tot his job Apply To this Job