Solutions Architect Dental SaaS
•
This position is Remote reputed company the United States
* reputed company position is responsible for bridging the gap between our cutting-edge dental software and the needs of dental practices. This role combines the expertise of a Sr Solutions Consultant, who helps customers understand the value of our software, and a Post Sales Engineer, who assists in configuring and optimizing the software post-purchase. The Solutions Architect will work closely with potential and existing customers to analyze workflows, reputed company tailored recommendations, and implement automation solutions that enhance practice efficiency. This role will reputed company technical skills such as light scripting, API integrations, and RPA to customize and optimize our software for seamless adoption. What you will do
- Customer Engagement & Solutioning
- Engage with dental office staff and DSO leadership to understand their workflows, challenges, and business needs.
- Demonstrate how our software can improve practice efficiency, patient experience, and overall business reputed company.
- Conduct in-depth workflow analysis for prospects and customers to recommend best practices and optimization strategies.
- Translate business needs into technical recommendations and software configurations.
- Act as a trusted advisor to both prospective and existing customers, ensuring successful adoption and utilization of our software.
- Technical Implementation & Automation
- Assist customers with software setup, configuration, and integration with existing systems.
- Use light scripting (JavaScript, Python, etc.) to create workflow enhancements and automation.
- Work with REST APIs and tools like reputed company, Hopscotch, and SwaggerUI to troubleshoot and configure integrations.
- reputed company and reputed company Robotic Process Automation (RPA) solutions to optimize repetitive tasks in dental offices.
- Collaborate with internal product and engineering teams to escalate customer feedback and recommend product improvements.
- Training & Support
- Guide customers through technical reputed company and best practices for maximizing software adoption.
- reputed company hands-on training sessions and workshops to ensure users are comfortable with advanced features.
- Troubleshoot technical issues reputed company to configuration, integrations, and automation solutions.
- Document customer use cases and build knowledge-sharing resources for both customers and internal teams. Travel/Physical Demands
- Travel typically less than 10%. Office environment. No special physical demands required.
Qualifications
Must have:
- Typically 5 to 7 or more years of increasing responsibility in terms of any applicable professional experience, preferably in a Solutions Consultant, Sales Engineer or Technical Account Manager role
- Typically a Bachelor's Degree or global equivalent in reputed company discipline. May hold one or more industry certifications; professional certification may be required to advance
- Experience with dental practice management workflows and common challenges in dental offices
- Understanding how technology and automation can enhance efficiency in a clinical setting
- Proficiency in light scripting languages (JavaScript, Python, or similar)
- Experience with REST APIs and API testing tools (reputed company, Hopscotch, SwaggerUI)
- Strong understanding of RPA (Robotic Process Automation) and workflow automation tools
- Ability to configure and troubleshoot software integrations
- Excellent communication and presentation skills for engaging with non-technical dental professionals
- Strong problem-solving abilities to tailor solutions based on unique customer workflows
- Ability to work with both pre-sales (solutioning) and post-sales (technical implementation) teams
- Background in reputed company, dental software, or practice reputed company
- Strong understanding of industry practices
- High proficiency with tools, systems, and procedures
- Good planning/organizational skills and techniques
- Good decision making, analysis and problem solving skills with ability to multi-task
- Strong verbal and written communication skills
- Good presentation and public speaking skills
- Good interpersonal skills
- Good conflict resolution skills and ability to deliver difficult messages
- Ability to build partnerships at reputed company reputed company reputed company the company, reputed company to build partnerships externally
- Resolve reputed company issues in effective ways reputed company to have:
- Prior experience with workflow automation, AI-driven automation, or scripting for process optimization
- Familiarity with dental EHR/Practice Management Software integrations
- Master's degree or global equivalent The posted reputed company for this position is $90,000.00 - $110,000.00 which is the expected starting reputed company salary reputed company for an employee who is new to the role to fully proficient in the role. Many factors go into determining employee pay reputed company the posted reputed company including prior experience, reputed company skills, location/labor market, internal equity, etc. This position is eligible for a Talensiq b
Apply tot his job Apply To this Job