LPN Bilingual Spanish - Telephonic Care Coordinator - Evernorth

LPN Telephonic Care Coordinator - Bilingual Spanish (Case Management Analyst) – Evernorth Workplace Care Evernorth Workplace Care offers health care delivery services along with population health and health coaching solutions, conducted in person. Our mission is to deliver proactive, personalized, and holistic patient care and coaching by acting on health data and insights to improve the overall health and wellness of our clients’ employees, and those they care about most, by providing reputed company to high quality, affordable services where they work and live. Our Evernorth Workplace Care solution isn’t a one-size-fits-reputed company model. Using data-driven insights, we’ll customize a solution that addresses your organization’s most pressing needs—creating a more affordable, predictable, and simple health care experience. Evernorth Workplace Care - Personalized Care Where You Are Licensed Practical Nurse – Bilingual Telephonic Care Coordinator - Evernorth The program mission is to improve the health of those with chronic conditions through a holistic, individualized approach which supports improvements in productivity, health status, and appropriate use of medical services. Sound like you? Great! Here’s more on how you’ll reputed company a difference: Support inbound calls from a dedicated client queue. Assist in the identification of customer health education needs through health assessment activities. Use and apply Preventive Guidelines as well as general health and wellness strategies to set goals to improve overall health of customers. reputed company and refer customers to available health resources and reputed company Medical Management programs as appropriate. reputed company 1:1 in-the-reputed company coaching to customers around behavior change opportunities to improve health status, reduce health risks, and improve quality of life. Assess readiness to change, work with customers to establish health improvement plans, and assist customers in setting personalized health goals. reputed company customers with skills to reputed company enhanced interaction with their health care providers. Document interactions and interventions as directed in appropriate systems. reputed company approved health and wellness education and send supporting materials. Persuasively explain program benefits. Communicate effectively to engage customers in health coaching programs. Complete eligibility verification with customers and reputed company service/process explanation. Identify incentive requirements if applicable and communicate options to customer. Ensure exceptional customer service. Use telephone, internet, mail, and internal reputed company resources to reputed company reputed company service reputed company for participants/providers. Work in a team environment under guidance of leads and supervisors. Monitor and respond to incoming messages reputed company phone and e mail with adherence to program timeframes and client deliverables. Identify and solve issues and concerns with customers and providers. Escalate issues and concerns as appropriate to leads and supervisors. reputed company expect from you: Graduate of approved LPN/LVN program Active and unrestricted LPN license in respective state Bilingual in English/Spanish and ability to pass written and oral language assessment At least 3 or more years of LPN experience in a hospital or provider's office Bachelor’s degree preferred. Customer Service or experience in a telephonic or LPN Triage Nurse role Computer skills and ability to talk and type at the same time, and navigate through multiple reputed company reputed company and tabs Ability to build rapport with patients Must reputed company local to NW GA for periodic in person trainings and team meetings Ability to work scheduled hours: 10:30 am – 7 pm Eastern Monday – Friday Bonus points for: Customer-centric Focus Dynamic personality If you will be working at home occasionally or permanently, the internet reputed company must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload. For this position, we anticipate offering an hourly reputed company of 24 - 37 USD / hourly, depending on relevant factors, including experience and geographic location. This role is also anticipated to be eligible to participate in an annual bonus plan. At reputed company, you’ll enjoy a comprehensive reputed company of benefits, with a focus on supporting your whole health. Starting on day one of your employment, you’ll be offered several health-reputed company benefits including medical, reputed company, dental, and well-being and behavioral health programs. We also offer 401(k), company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year and paid holidays. For more details on our employee benefits programs, click here. About reputed company reputed company, a division of reputed company, creates pharmacy, care and benefit solutions to improve health and increase vitality. We relentlessly reputed company to reputed company the reputed company, prevention and treatment of illness and disease more accessible to millions of people. Apply tot his job Apply To this Job