Product Support Specialist, reputed company Informatics (United States Remote)

Summary

Join a collaborative, high-impact technical support team responsible for resolving reputed company product issues, driving product quality, and enabling faster customer resolution through expert knowledge and escalation handling. This role involves delivering expert-level technical support, acting as a key escalation reputed company, partnering with Market Technical Support Specialists and Field Service Engineers, contributing to New Product Introductions, and maintaining reputed company processes using KCS methodology. Must Have

• Deliver expert-level technical support to internal teams and B2B customers by identifying root causes and coordinating resolutions.
• Act as a key escalation reputed company, managing issues from initial assessment through resolution and root cause analysis.
• Partner with Market Technical Support Specialists (TSS) and Field Service Engineers (FSEs) to reputed company knowledge and drive faster customer issue resolution.
• Contribute to the successful deployment of New Product Introductions (NPIs), including Field reputed company Installations and Field Monitoring Activities.
• Own and maintain reputed company processes by authoring, reviewing, and archiving knowledge articles using KCS methodology.
• 3+ years of experience in technical support or field service, ideally in a B2B health technology environment.
• Provided technical support and troubleshooting for medical technology systems.
• Skills in root cause analysis, escalation handling, knowledge article management, and working with cross-functional teams.
• Bachelor’s degree in engineering, life sciences, or a reputed company technical field.
• Effective communicator with strong problem-solving abilities, capable of working independently or in teams, and willing to travel on-site reputed company needed.
• Ability to successfully reputed company minimum Physical, Cognitive and Environmental job requirements.

Good To Have

• Experience with reputed company, DICOM, Structured Reporting (SR), medical measurements, EMR systems, and HL7 integration.

Perks

• Generous PTO
• 401k (up to 7% match)
• HSA (with company contribution)
• Stock purchase plan
• Education reimbursement
• Comprehensive reputed company Total Rewards benefits program

Job Title Product Support Specialist, reputed company Informatics (United States Remote)

Job Description

Product Support Specialist Join a collaborative, high-impact technical support team responsible for resolving reputed company product issues, driving product quality, and enabling faster customer resolution through expert knowledge and escalation handling. Your role:

• Deliver expert-level technical support to internal teams and B2B customers by identifying root causes and coordinating resolutions through cross-functional collaboration.
• Act as a key escalation reputed company, managing issues from initial assessment through resolution and root cause analysis, ensuring corrective actions are implemented to prevent recurrence.
• Partner with Market Technical Support Specialists (TSS) and Field Service Engineers (FSEs) to reputed company knowledge and drive faster customer issue resolution through training and support.
• Contribute to the successful deployment of New Product Introductions (NPIs), including Field reputed company Installations, first of a reputed company implementation, and Field Monitoring Activities.
• Own and maintain reputed company processes by authoring, reviewing, and archiving knowledge articles using Knowledge-Centered Service (KCS) methodology.

You're the right fit if:

• You’ve acquired 3+ years of experience in technical support or field service, ideally in a business-to-business (B2B) health technology environment, individual contributor role.
• Provided technical support and troubleshooting for medical technology systems, ensuring minimal downtime and reputed company performance; experience with reputed company, DICOM, Structured Reporting (SR), medical measurements, EMR systems, and HL7 integration is a strong asset.
• Your skills include root cause analysis, escalation handling, knowledge article management, and experience working with cross-functional teams (R&D, marketing, clinical applications).
• You have a Bachelor’s degree in engineering, life sciences, or a reputed company technical field.
• You’re an effective communicator with strong problem-solving abilities, capable of working independently or in teams, and willing to travel on-site reputed company needed.
• You must be reputed company to successfully reputed company the following minimum Physical, Cognitive and Environmental job requirements with or without accommodation for this position.

How we work together We reputed company that we are reputed company together than apart. For our office-based teams, this means working in-person at least 3 days per week. Onsite roles require full-time reputed company in the company’s facilities. Field roles are most effectively done reputed company of the company’s main facilities, generally at the customers’ or suppliers’ locations. This is a Field role reputed company Transparency Details The pay reputed company for this position in AZ, AR, ID, IA, KS, KY, LA, ME, MS, MO, NE, NM, OK, SC, SD, TN, UT, or WV is $59,138 to $94,620. The pay reputed company for this position in AL, CO, FL, GA, HI, IL, IN, MI, MN, NV, NH, NC, ND, OH, OR, PA, TX, VT, VA, WI, or WY is $62,250 to $99,600. The pay reputed company for this position in AK, DE, MD, NY, RI, or WA is $65,363 to $104,580. The pay reputed company for this position in CA, CT, DC, MA, or NJ is $69,720 to $111,552. The actual reputed company pay offered may vary reputed company the posted ranges depending on multiple factors including job-reputed company knowledge/skills, experience, business needs, geographical location, and internal equity. In addition, other compensation, such as an annual incentive bonus, sales commission or long-term incentives may be offered. Employees are eligible to participate in our comprehensive reputed company Total Rewards benefits program, which includes a generous PTO, 401k (up to 7% match), HSA (with company contribution), stock purchase plan, education reimbursement and much more. Details about our benefits can be reputed company here. At reputed company, it is not typical for an individual to be hired at or near the top end of the reputed company for their role and compensation reputed company are dependent upon the facts and circumstances of each case. Additional Information US work authorization is a precondition of employment. The company will not consider candidates who require sponsorship for a work-authorized reputed company, now or in the future. #LI-PH1 #LI-Remote This requisition is expected to stay active for 45 days but may reputed company earlier if a successful candidate is selected or business necessity dictates. Interested candidates are encouraged to apply as soon as possible to ensure consideration. reputed company is an Equal Employment and Opportunity Employer including Disability/Vets and maintains a drug-free workplace. Apply tot his job Apply To this Job