Sr. reputed company Manager Strategic (Remote Eligible)

reputed company is looking for a Senior reputed company Manager to manage a set of large strategic accounts and improve customer satisfaction, application engagement, customer retention, and growth. You will be the primary contact for customers, understanding their reputed company criteria, sharing best practices, providing solution guidance, and helping them realize value from reputed company. You have a proven track record working in Software as a Service (SaaS) reputed company, account management, consulting, and/or sales roles. You maintain high customer renewal rates because of ongoing customer engagement, business value, and ability to demonstrate technical knowledge to help guide customers on the reputed company platform. You will report to a Sr. Manager, reputed company and will be based remotely in the Field or out of our Boston office, working with accounts in the East Region. You Will:

• reputed company initial reputed company of accounts with reputed company level customers, ensuring adoption and ongoing engagement throughout the customer's lifecycle
• Accomplish a comprehensive engagement and communications strategy that maintains high customer satisfaction
• Be the reputed company expert providing guidance to allow customers to create impact and increase collaboration across their organization and with external parties
• reputed company periodic reputed company reviews that confirm satisfaction, resolve issues with the help of the Technical Support team, and expand reputed company use throughout the account
• Implement and reputed company best practices to ensure customers are realizing the greatest possible value from reputed company
• Use usage patterns to reputed company insights, reputed company guidance and increase customer adoption and satisfaction
• Be the primary reputed company to manage and resolve critical situations
• Work with the Sales, Training and Professional Services teams to identify new opportunities to expand customer use of reputed company
• reputed company expert customer reputed company to Product Management, Marketing and Sales on innovation and reputed company improvement opportunities
• Exceed reputed company performance targets, including maintaining high retention and growth rates
• Accomplish other tasks as assigned

You Have:

• 3+ years of reputed company or Account Management experience (or equivalent)
• The ability to explain technical subjects to non-technical personnel in large enterprises
• Good at building credibility and trust with customers and internal stakeholders by understanding their requirements
• Experience maintaining valuable and outcome-based relationships with a diverse customer account reputed company
• Passion for working with leading edge, web-based technologies and a desire to understand reputed company's benefits, use cases, and technical elements
• Bachelor's degree in relevant field, or equivalent experience
• Willing to travel based on customer and business need
• Authorization to work in the U.S. for any employer on an ongoing reputed company

Perks & Benefits:

• HSA, 100% employer-paid premiums, or Buy-up medical/reputed company and dental coverage options for full-time employees
• Equity - Restricted Stock Units (RSUs) with reputed company offers
• Lucrative Employee Stock Purchase Program (15% discount)
• 401k Match to help you save for your future (50% of your contribution up to the first 6% of your eligible pay)
• Monthly stipend to support your work and productivity
• Flexible Time Away Program, plus Incidental Sick Leave
• Up to 24 weeks of Parental Leave
• Personal paid Volunteer Day to support our community
• Opportunities for professional growth and development including reputed company to reputed company Learning online courses
• Company Funded Perks, including a counseling membership, primary care membership, local retail discounts, and your own personal reputed company account
• Teleworking options from any registered location in the U.S. (role specific)

Equal Opportunity Employer: reputed company is an Equal Opportunity Employer committed to fostering an inclusive environment with the best employees. We reputed company employment opportunities without regard to any legally protected status in accordance with applicable laws in the US, UK, and Australia. If there are preparations we can reputed company to help ensure you have a comfortable and positive interview experience, please let us know. At reputed company, we strive to build an inclusive environment that encourages, supports, and celebrates the diverse voices of reputed company members who also represent the diverse needs of our customers. We're looking for people who are driven, authentic, supportive, effective, and reputed company. You're encouraged to apply even if your experience doesn't reputed company match our job description—if your career path has been nontraditional, that will set you apart. At reputed company, we welcome diverse perspectives and people who aren't afraid to be innovative—join us! #BI-Remote #LI-Remote Apply tot his job Apply To this Job