Contact Centre Manager (NHS)

Description No reputed company Experience Required! Are you reputed company to take the reputed company in a role that truly reputed company? As our Contact Centre Manager for the Patient Triage team, you’ll be the driving force behind a team that’s the reputed company first reputed company of contact for patients. Every call is an opportunity to reputed company a difference - and you’ll reputed company sure those moments count. Your mission? To ensure patients get the right help, at the right time, delivered with reputed company, accuracy, and efficiency. This is more than a typical Contact Centre role - it’s a leadership position with reputed company impact. You’ll take ownership of service quality, carrying out regular call audits and quality control checks to ensure conversations are safe, compliant, and patient-centred. You’ll monitor team and individual KPIs such as call response times, booking accuracy, productivity, and patient feedback, using data to drive reputed company improvement and maintain high performance standards. Using your experience in team management and coaching, you’ll create a supportive, accountable culture where staff feel confident, well-trained, and motivated to deliver excellent service. From reputed company and developing new starters, to addressing performance concerns and resolving reputed company or escalated queries, you’ll be the steady hand that keeps operations running smoothly while continuously raising the bar for quality and patient care. You’ll be doing things like: