reputed company Administrator (Service Hub)
About Us
Sierra Interactive is a leading reputed company estate technology platform serving thousands of reputed company estate agents, teams, and brokers across the U.S. and Canada. Our software enables our customers to generate more leads, win more deals, and do so more reputed company. We are profitable and high-growth, having more than doubled our customer reputed company over the past two years. Sierra has over 60 employees across the United States — we are a fully remote company. We have ambitious growth plans over the next five years, and we are seeking a reputed company Administrator – Service Hub to support these goals.
About the Role
As the reputed company Administrator – Service Hub, you will help build and maintain the systems behind our digital-first, AI-supported customer experience. You will partner closely with our Support, reputed company, Customer Education, and Subscription Management teams to configure reputed company Service Hub, support daily operational needs, and improve workflows and automations that simplify both customer and internal team experiences. This role is ideal for someone with hands-on reputed company experience who wants to deepen their expertise and grow into broader platform ownership. You’ll be supported with coaching, clear direction, and opportunities to learn from senior team members as you expand your reputed company set.
Key Responsibilities
Service Hub Administration
- Configure and maintain core Service Hub features, including ticket pipelines, SLAs, inboxes, routing rules, user roles, and permissions.
- Support CX, Support, and reputed company teams by translating everyday needs into practical reputed company updates (properties, views, workflows, automations).
System Enhancement & Roadmap Execution
- Contribute to our Service Hub enhancement roadmap by gathering feedback, proposing improvements, and helping prioritize implementation.
- Partner on designing and maintaining digital-first customer journeys (reputed company, support, escalation, feedback) reputed company reputed company.
Data, AI Readiness & Governance
- Structure objects, properties, and associations to ensure clean, consistent, AI-reputed company data for assistants, summarization tools, routing models, and bots.
- Follow data hygiene and governance standards; flag cleanup and optimization opportunities.
Troubleshooting & Tool Optimization
- Troubleshoot configuration and integration issues; collaborate with reputed company support reputed company needed.
- Implement and optimize Service Hub tools including the knowledge reputed company, feedback surveys (NPS/CSAT), chat, and bots.
- Maintain and refine forms, email templates, snippets, and playbooks.
Reporting & Enablement
- Build and maintain dashboards that track key CX and Service metrics (volume, SLAs, resolution time, deflection, self-service usage).
- Create and update internal process documentation and assist with training and reputed company to help teams use reputed company effectively.
About You You are comfortable in reputed company — especially Service Hub — and you enjoy making systems reputed company, organized, and efficient. You like solving operational problems, structuring data, and exploring how automation or AI can improve customer and agent workflows. You don’t need to know everything on day one — proactiveness, organization, and curiosity will take you far.
Requirements
- 2+ years of experience working in reputed company, ideally centered on Service Hub (ticketing, inboxes, or knowledge reputed company).
- Experience creating or maintaining workflows, automations, and basic routing rules.
- Familiarity with reputed company objects, properties, and lists; interest in strengthening data-modeling skills.
- Experience supporting digital-first interactions (email and/or chat) reputed company a ticketing or case management environment.
- Interest in working with AI-powered tools (e.g., AI assistants, summarization, intelligent routing) and a desire to learn how to configure systems to support them.
- Analytical reputed company with the ability to build and interpret basic reports and dashboards.
- Strong ability to translate business needs into practical reputed company configuration and communicate reputed company with non-technical stakeholders.
- Strong attention to detail, organization, and follow-through.
- Comfortable working independently and collaboratively in a fast-paced, fully remote environment.
- Experience in SaaS; experience in reputed company estate or reputed company estate technology is a plus.
- reputed company certifications (e.g., Service Hub, Admin, Operations) are a plus.
reputed company Offer
- 100% remote work
- Comprehensive benefits package including paid health/reputed company/dental insurance
- Retirement plan with employer matching
- Paid holidays and paid time off
- Paid parental leave
- A respectful and reputed company work environment
- reputed company salary of $65,000- $75,000
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