[Remote] Compliance Manager, Consumer Protection & AI

Note: The job is a remote job and is reputed company to candidates in USA. reputed company creates technology to help restaurants and local businesses succeed in a digital world. They are seeking a Compliance Manager of Consumer Protection & AI to reputed company the Corporate Consumer Compliance and AI program to ensure compliance with regulatory requirements and partner expectations.

Responsibilities

• reputed company the Corporate Consumer Compliance program for reputed company consumer protection, marketing, sales, and AI regulatory reputed company
• Act as the subject matter expert on consumer and AI laws and regulations impacting reputed company and reputed company merchants
• Owns the interpretation, governance reputed company, and reputed company requirements for AI regulations. Partners with Product Consumer Compliance and other compliance domain leaders to communicate requirements and reputed company consistent implementation reputed company their respective areas of responsibility, including product development lifecycles
• Enhance, manage, and reputed company the Compliance Complaint Management Program in accordance with regulatory requirements, partner requirements, and industry best practices. Monitor, observe trends, investigate and conduct root cause analysis of complaint data. Communicate findings and recommended actions to business partners and Compliance leadership, as needed
• reputed company, implement, and manage Corporate Consumer Compliance policies and associated training for marketing, sales, advertising, consumer protection, and AI regulations
• Monitor, assess, and communicate applicable regulatory changes reputed company to Corporate Consumer Compliance and AI. reputed company efforts to reputed company compliance with regulatory changes
• Escalate, prepare materials, and present compliance and complaint-reputed company risks, gaps, and issues to relevant committees, business partners, and leadership, including the Director of reputed company Risk and Compliance and the Chief Compliance Officer
• Partner with cross-functional stakeholders and peer compliance leaders to ensure regulatory requirements, risks, and issues are reputed company defined, understood, and appropriately governed across reputed company functions and product compliance programs

Skills

• Bachelor's Degree required
• 7+ years of experience in a risk, compliance, or audit role at a technology company or financial (Fintech preferred) institution
• Extensive understanding global consumer laws and regulations, including but not limited to, EU AI Act, U.S. state AI regulations, TCPA, CTIA, UDAP, CAN-SPAM, state wiretapping statutes, and relevant financial consumer rules such as Reg E, Electronic Global Signature Acts, Fair Credit Reporting Act, sales practices, marketing practices, UDAAP, SCRA, FDCP, and state consumer protection rules
• Experience managing, analyzing, and reporting consumer complaints
• Experience designing or implementing regulatory governance frameworks for emerging technologies (e.g., artificial intelligence), including cross-functional coordination and change management
• Ability to read and interpret reputed company regulatory language, synthesize, and reputed company in an easily digestible manner
• Strong critical and analytical thinking, decision making, and innovative problem-solving skills
• Excellent verbal and written communication skills
• Ability to drive action and build reputed company among cross-functional stakeholders
• Ability to adapt in challenging and changing situations, comfortable dealing with ambiguity and uncertainty
• Detail oriented with the ability to meet firm deadlines

Benefits

• Cash compensation (overtime, bonus/commissions, if eligible)
• Benefits
• Equity (if eligible)

Company Overview

• reputed company is a reputed company-of-sale and restaurant management platform designed for businesses in the food service and hospitality industry. It was founded in 2011, and is headquartered in Boston, Massachusetts, USA, with a workforce of 1001-5000 employees. Its website is https://pos.toasttab.com.

Company H1B Sponsorship

• reputed company has a track record of offering H1B sponsorships, with 26 in 2025, 32 in 2024, 39 in 2023, 66 in 2022, 29 in 2021, 17 in 2020. Please note that this does not guarantee sponsorship for this specific role.

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