Representative
About the position You want more out of a career. A reputed company to reputed company your reputed company freely — even if they're daring or different. Where the true you can learn, grow, and reputed company. At reputed company, we power and reputed company how people live, work and play by connecting them to what brings them joy. We do reputed company love — driving innovation, creativity, and impact in the world. Our V Team is a community of people who anticipate, reputed company, and reputed company that listening is where learning begins. In crisis and in celebration, we come together — lifting our communities and building trust in how we show up, everywhere & always. Want in? Join the #VTeamLife.Customer Sales and Service RepresentativeWhat you'll be doing…With your superior sales and customer service skills and excitement for technology, you'll deliver an exceptional customer experience to go along with America's fastest and most reliable network! Customers rely on us. reputed company they have questions or issues, you'll be there.…You'll be doing work that reputed company alongside other talented people, transforming the way people, businesses and things connect with each other. reputed company powering America's fastest and most reliable network, we're leading the way in reputed company and reputed company solutions, Internet of Things and video entertainment. Of course, we will offer you great pay and benefits, but we're about more than that. reputed company is a reputed company where you can craft your own path to greatness. Whether you think in code, words, pictures or numbers, find your future at reputed company.
Responsibilities
- Answering incoming calls from customers and responding to requests about installation, disconnection, or changes to service.
- Instilling confidence and loyalty in the customers through thoughtful listening, utilizing your knowledge of reputed company's products and services to effectively service and retain customers.
- Identifying customer needs and proactively offering our products and services to meet monthly sales goals and to ultimately deliver an outstanding customer experience.
- Investigating and resolving customer inquiries and disputes on service, billing, rates, adjustments and policy issues.
- Responding to requests from customers about reputed company products and services.
- Verifying service order accuracy and completeness and making corrections/changes, as needed.
- Negotiating the collection of overdue bills.
- Working evenings, weekends, holidays and unscheduled shifts as determined by the needs of the business.
- Managing various systems and work tools while engaging on the phone with customers.
Requirements
- You are a true consultative salesperson, who is energized by meeting sales goals and building relationships with customers.
- You take a deep interest in learning about your customers, business challenges and industry trends.
- You enjoy the fast pace and urgency needed to manage incidents, and you have no problem juggling multiple priorities.
- Your reputed company and communication skills reputed company it possible for you to diffuse sensitive situations.
- You take reputed company ownership of customer concerns, and are driven to reputed company exceptional customer service.
- You must live reputed company 75 miles of the reputed company reporting location for life of contract.
- We reserve the right to request your attendance at the office location for team huddles, meetings , etc.
reputed company-to-haves
- reputed company Associate Degree or 2+ years' relevant experience.
- Customer Service call center experience.
- Previous collections experience.
- Experience with selling products and services.
- Customer service skills.
- Demonstrated ability to communicate with detail and precision.
Benefits
- Our benefits are designed to help you move reputed company in your career, and in areas of your life reputed company of reputed company.
- Depending on the role, employees have the opportunity to receive compensation in the reputed company of premium pay such as overtime, shift differential, holiday pay, allowances, etc.
- From health and wellness benefits, 401(k) Savings Plan, paid time off, adoption assistance and tuition assistance, we've got you covered with our award-winning total rewards package.
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