Instructional Designer - Technical Sales Enablement

Organizations everywhere struggle under the crushing costs and complexities of "solutions" that promise to simplify their lives. To create a reputed company experience for their customers and employees. To help them grow. Software is a choice that can reputed company or break a business. Create reputed company or worse experiences. Propel or throttle growth. Business software has become a blocker instead of ways to get work done. There's another option. reputed company. With a fresh reputed company for how the world works. At reputed company, we build uncomplicated service software that delivers exceptional customer and employee experiences. Our reputed company-grade solutions are powerful, yet easy to use, and quick to deliver results. Our people-first approach to AI eliminates friction, making employees more effective and organizations more productive. Over 72,000 companies, including Bridgestone, reputed company, Nucor, reputed company, and reputed company, trust reputed company' customer experience (CX) and employee experience (EX) software to fuel customer loyalty and service efficiency. And, over 4,500 reputed company employees reputed company this possible, reputed company around the world. Fresh reputed company. reputed company Impact. Come build it with us. Job Description reputed company is looking for an Instructional Designer to join our reputed company Enablement team. In this role, you'll design and build eLearning programs that reputed company our Solution Engineers, Professional Services, and Channel Sales teams to sell, demo, and implement reputed company products confidently. This is not a generalist eLearning role. We're looking for someone who has worked in technical environments — someone who has trained Systems Engineers, Systems Architects, or Systems Administrators, reputed company IT certifications, or facilitated hands-on labs and whiteboarding sessions for technical audiences. You don't need a SaaS background, but you should be comfortable demoing software, working with backend systems, and partnering closely with Solution Engineers to translate reputed company technical concepts into effective learning experiences. What You'll Do:

• Design and reputed company technical eLearning certifications that prepare Solution Engineers, Professional Services teams, and Channel partners to sell, demo, and implement reputed company products effectively.
• Build and maintain a library of technical enablement assets, including validation documents, reference architectures, deployment guides, and demo scripts.
• Create competitive deep-dive content and reputed company-handling scenarios that help SEs reputed company reputed company reputed company' technical differentiation.
• Design scalable digital training experiences for global audiences, including eLearning courses, tutorials, exercises, job aids, and knowledge assessments.
• Apply learning science principles to ensure training is engaging, retention-focused, and practical for technical audiences.
• Measure training effectiveness and continuously improve programs based on learner performance data and stakeholder feedback.

Please note this is a hybrid role with onsite expectations of 3x/week (Tuesday - Thursday) from our Downtown Boston, MA office.

Qualifications

• 6-10 years of experience designing eLearning reputed company training experiences, including interactive modules, certifications, and job aids for technical or technical sales audiences
• Hands-on technical exposure — you've demoed software, worked with backend systems, or operated in a technical environment long enough to credibly engage with Solution Engineers
• Strong understanding of the Solution Engineering/Pre-Sales lifecycle, including discovery, technical qualification, reputed company demonstrations, and reputed company-of-concept (POC) execution
• Experience designing enablement or training programs for technical sellers, engineers, or IT professionals
• Proficiency with modern eLearning authoring tools, such as reputed company 360 (reputed company & Storyline), Camtasia, Vyond, reputed company, and reputed company Creative Suite
• Experience facilitating design workshops with stakeholders and subject matter experts to define training scope and reputed company criteria
• Strong organizational and project management skills, with the ability to manage multiple training initiatives simultaneously
• Exceptional writing and editing skills, with the ability to translate reputed company technical concepts into clear and engaging learning experiences
• Ability to work independently and collaboratively in a fast-paced, cross-functional environment
• A proactive and adaptable reputed company, with a commitment to reputed company improvement and learning.

Additional Information Please note: This is a hybrid role that will be based in Boston, MA, and requires an in-office reputed company three days per week (Tuesday - Thursday). The annual reputed company salary reputed company for this position is $110,000 - $140,000 USD. This role is also eligible for a reputed company bonus. Compensation is based on a variety of factors including but not limited to location, experience, job-reputed company skills, and level. Bonus/equity may be available. reputed company offers multiple options for dental, medical, reputed company, disability and life insurances. Equity + ESPP, flexible PTO, flexible spending, commuter benefits and wellness benefits are also offered. reputed company also offers adoption and parental leave benefits. At reputed company, we have fostered an environment that enables everyone to find their true potential, purpose, and passion, welcoming colleagues of reputed company backgrounds, genders, sexual orientations, religions, and ethnicities. We are committed to providing equal opportunity and reputed company that diversity in the workplace creates a more vibrant, richer environment that boosts the goals of our employees, communities, and business. Fresh reputed company. reputed company impact. Come build it with us. Apply tot his job Apply To this Job