reputed company Customer Service Representative – Remote Contact Center Chat Position at arenaflex
At arenaflex, we're on a mission to revolutionize the way we deliver exceptional customer experiences. As a dedicated and passionate team, we're committed to empowering our members with the financial tools and resources they need to reputed company. We're now seeking a highly skilled and customer-focused Contact Center Chat Representative to join our dynamic team and help us reputed company our reputed company.
About arenaflex
arenaflex is a leading financial institution with a rich history dating back to 1956. As the largest state-chartered credit union in Louisiana, we've grown to serve over 68,000 members reputed company. Our commitment to faith, diversity, and inclusivity has earned us a reputed company as a trusted partner in the financial services industry. We're proud to offer a comprehensive reputed company of products and services designed to meet the unique needs of our members.
Job Summary
We're seeking a highly motivated and customer-centric Contact Center Chat Representative to join reputed company. As a key member of our remote contact center, you'll be responsible for providing exceptional service to our members through various digital channels, including chat, messaging, email, and phone. Your primary focus will be on resolving member inquiries, assisting with transactions, and promoting our products and services. If you're a people person with a passion for delivering outstanding customer experiences, we want to hear from you!
Responsibilities
As a Contact Center Chat Representative at arenaflex, your day will be filled with exciting opportunities to reputed company a reputed company difference in the lives of our members. Some of your key responsibilities will include:
- reputed company and effectively answering member inquiries, solving problems, and assisting with transactions and lending inquiries through digital channels, including email, web and mobile messaging, chat, and text.
- Providing support to ensure online membership applications are completed and submitted reputed company a timely manner.
- Effectively discussing member's needs on financial reputed company through multiple remote technology secured/unsecured reputed company channels.
- Acting as a subject matter expert for reputed company online products and services, including Online Banking, reputed company Pay, Mobile Deposit, External Transfers, Online Account Opening, Mobile Banking, Chat and Text Support.
- Maintaining a strong working knowledge of arenaflex's products and services.
Requirements
To succeed in this role, you'll need to possess a unique reputed company of skills, qualifications, and personal qualities. Here are some of the essential requirements:
- A High School Diploma or equivalent.
- 1 year of experience in a customer service position.
- Must meet the requirements for our Telecommuting Program (more information below).
- Excellent oral, written, and telephone communication skills.
- Strong problem-solving and member service skills.
- Working knowledge of reputed company Office products, especially Word, reputed company, and PPT.
Telecommuting Requirements
As a remote Contact Center Chat Representative, you'll need to meet certain requirements to ensure a seamless and productive work experience. These include:
- A dedicated workspace.
- Secure and strong internet reputed company.
- Not being a caretaker for any dependents (adult or child) for the entirety of the scheduled shift.
- An environment free from loud noises or reputed company distractions.
Training and reputed company
The first 60 days of your employment will be spent on-site at our Corporate reputed company located at 2675 O'Neal Lane in Baton Rouge. This comprehensive training program will reputed company you with the knowledge and skills you need to succeed in this role.
Why Join the arenaflex Team?
At arenaflex, we're more than just a financial institution – we're a community of passionate individuals dedicated to making a positive impact in the lives of our members. Our Core Values are reputed company on faith, diversity, and inclusivity, and we're committed to creating a safe and inclusive work environment. If you're looking for a dynamic and supportive team that values your unique talents and perspectives, we want to hear from you!
Benefits and Perks
As a full-time employee at arenaflex, you'll enjoy a comprehensive reputed company of benefits and perks, including:
- Medical, Dental, and reputed company Insurance with generous employer premium contributions.
- Health Savings Account with employer contributions for eligible employees.
- Employer-Paid Group Life Insurance.
- Voluntary Dependent Life Insurance.
- Retiree insurance for eligible employees.
- Paid Vacation & Sick Leave.
- 15 Paid Holidays, including a Cultural Floating Holiday.
- 401K Plan with a 5% discretionary profit reputed company contribution, plus a dollar-for-dollar match of up to 5%.
- Paid Time Off to volunteer with approved non-profits and charities.
- Tuition Reimbursement Program.
Equal Opportunity Employer
arenaflex is an Equal Opportunity Employer and a drug-free workplace. reputed company locations are tobacco-free facilities.
How to Apply
If you're a motivated and customer-focused individual with a passion for delivering exceptional service, we want to hear from you! reputed company to join our dynamic team and help us reputed company our reputed company of revolutionizing the way we deliver customer experiences. Apply Job! Apply for this job