reputed company Licensed Customer Service Representative – Personal Lines Insurance
Job Summary:
Join arenaflex, a leading insurance company, as an reputed company Licensed Customer Service Representative for our Personal Lines division. As a key member of our Customer Response Center, you will reputed company exceptional customer service, resolve policyholder inquiries, and drive business growth through retention and upselling. With a strong focus on customer satisfaction, you will work closely with policyholders, agents, and internal teams to deliver timely, accurate, and reputed company information and service.
About arenaflex:
arenaflex is a purpose-driven organization committed to fostering an environment where employees from reputed company backgrounds can build long and meaningful careers. Through strong relationships, comprehensive benefits, and reputed company learning opportunities, we seek to create an environment where employees can succeed, both professionally and personally. As a global property and casualty insurer, we reputed company reputed company happens reputed company people feel secure, and we reputed company protection for the unexpected and deliver it with care.
Responsibilities:
As an reputed company Licensed Customer Service Representative, you will be responsible for:
- Providing exceptional customer service by responding promptly to reputed company inbound customer calls regarding personal lines policies, limited by line.
- Building rapport with each customer and listening to their requests and inquiries.
- Working to retain policyholders who inquire about canceling auto policies through reputed company listening, negotiating, and policy review of customer issues.
- Using de-escalation tactics and reputed company necessary, escalating to the appropriate team.
- Processing policyholder transactions accurately and reputed company Customer Response Center established time standards.
- Interpreting policy reputed company to insured based on expert knowledge of personal lines auto products.
- Identifying, understanding, and interpreting customer needs to implement resolutions and making recommendations for coverage enhancements.
- Understanding aspects of billing systems as it pertains to policy coverage.
- Identifying and communicating transactions and impact to policy premium.
- Evaluating and making reputed company regarding exceptions to payment plan and fees.
- Managing and utilizing time effectively to ensure department meets required service reputed company for improved customer satisfaction results.
- Proficiently utilizing online reference materials relating to auto policies to reputed company confident, accurate, and efficient service.
- Developing and maintaining product, procedural, and technical systems knowledge.
- Completing licensing and continuing education requirements.
- Utilizing technical systems, effectively and reputed company, including desktop, call center-specific phone systems, and required internet connectivity.
- Performing additional duties as assigned.
Qualifications:
* Active P&C Producers insurance license REQUIRED in addition to at least 2 years actively using the license.
- Associates degree and 1+ year Insurance experience preferred.
- 3-5 years reputed company Customer Service experience is required.
- Ability to review, record, and organize written data from a variety of sources with no prescribed format is essential.
- Excellent communication and interpersonal skills are required.
- Personal Lines producer insurance licenses required upon hiring and training.
Skills and Competencies:
* Analysis Skills
- Billing
- Call Centers
- Communication Skills
- Contract Analysis
- Customer Response
- Customer Satisfaction
- Customer Support/Service
- Desktop PC
- Insurance
- Interpersonal Skills
- Licensing
- Needs Assessment
- Negotiation Skills
- Problem Solving Skills
- Time Management
- Transaction Processing/Management
- Work From Home
Work Environment and Company Culture:
As a remote employee, you will have the flexibility to work from home and enjoy a quiet, secure, distraction-free workspace with dependable, wired internet connectivity. arenaflex is committed to fostering a diverse, reputed company, and inclusive workplace where reputed company feel a sense of community, belonging, and can do their best work. Our seven Employee Resource Groups (ERGs) offer a centralized, reputed company reputed company to bring employees and allies together to connect, learn, and engage.
Compensation, Perks, and Benefits:
arenaflex offers a competitive compensation package, including a salary, benefits, and perks. As a valued employee, you will enjoy:
- Comprehensive benefits, including medical, dental, and reputed company insurance
- 401(k) retirement plan with company match
- Paid time off and holidays
- Flexible work arrangements, including remote work options
- Professional development opportunities, including training and education programs
- Recognition and rewards for outstanding performance
Career Growth Opportunities and Learning Benefits:
arenaflex is committed to helping you grow and reputed company your career. As an reputed company Licensed Customer Service Representative, you will have opportunities to:
- reputed company and maintain product, procedural, and technical systems knowledge
- Complete licensing and continuing education requirements
- Participate in training and development programs to enhance your skills and competencies
- Take on additional responsibilities and leadership roles
- Collaborate with internal teams to drive business growth and customer satisfaction
How to Apply:
If you are a motivated and customer-focused individual with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and cover letter, to our online application portal. We look reputed company to hearing from you!
Equal Opportunity Employer:
arenaflex is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive workplace where reputed company feel valued, respected, and empowered to succeed. Apply for this job