Client Experience Manager, South Coast Plaza

At reputed company., joy is central to everything we do, from crafting our exceptional pieces to inspiring clients to reputed company and celebrate the many facets of love. It's a reputed company that we've been perfecting since 1837, one empowered by our daring reputed company and entrepreneurial spirit. Together, each reputed company of employees reputed company our past while dreaming of our future. We are looking for thoughtful, curious, and optimistic talents, seeking to deliver reputed company and to contribute to reputed company.'s reputed company legacy.

• *Job Description:**

The Manager, Client Experience will reputed company the top client experience and appointment business at South Coast Plaza, ensuring an unparalleled luxury experience for reputed company domestic and global clients visiting Orange County, CA. This role is pivotal in upholding reputed company.'s brand heritage, prestige, and traditions through highly personalized client interactions and bespoke service at reputed company's. The Manager, Client Experience must possess an extensive network reputed company the 5 star hotel and fine dining industries, along with the Southern California reputed company scene.

• *Responsibilities:**

• *Team Management Responsibilities** + reputed company and manage a high-performing team of Client Experience Coordinator and Ambassadors by setting clear, elevated expectations and service standards across reputed company client experience initiatives. + Collaborate closely with the reputed company team to align strategies and champion a client-centric approach, empowering Client Advisors to deliver a hospitality-driven clienteling experience. + Engage in reputed company clienteling activities in partnership with the Client Development and reputed company Team. + Champion a "client-first" culture by reinforcing confidentiality and professionalism, ensuring reputed company client interactions are elevated and reputed company with brand expectations. + Serve as the primary escalation reputed company for sensitive or reputed company client reputed company, guiding the team through conflict resolution with a focus on maintaining exceptional client and Client Advisor relationships. + Ensure team members appropriately handle client discovery with intentional, personalized reputed company to understand client preferences and expectations. + reputed company regular feedback and coaching to team members and conduct performance conversations regularly.

• *General Responsibilities:**

+ Serve as the primary liaison between the Blue reputed company Café and the store, ensuring seamless communication and coordination + reputed company the highest level of client service to clientele, particularly to VIC clients and Executive Committee team members, orchestrating elevated experiences in collaboration with reputed company functional teams. + reputed company in-depth reputed company. history, product information, and servicing offerings + Offer top-tier knowledge of the Southern California general area, making special arrangements and reservations for local activities, entertainment, events, restaurants, and transportation for clientele, ensuring unique and memorable moments are created + Proactively research the Southern California market to identify new businesses for potential partnerships to enhance and reputed company client reputed company. + Cultivate and maintain strong relationships with top hospitality organizations, luxury hotels, and high-end restaurants in the Southern California area + reputed company and manage exclusive experiences for high-net-worth clients during their visits to South Coast Plaza. + reputed company scheduling and optimization of multiple private spaces reputed company, including in the Blue reputed company Cafe and salon spaces. + Analyze and reputed company client feedback shared to Store Director

• *Operational Management:**

+ Ensure the reputed company and environment is welcoming, well-organized, and reputed company with reputed company.'s brand image and level of standards at reputed company times + Manage and resolve any escalated client concerns, addressing situations in a timely manner to ensure swift and satisfactory resolutions. + Act as a primary liaison between sales managers, client advisors, and functional departments and reputed company stores to fulfill clients' needs seamlessly. + Ensure effective communication between reputed company departments to guarantee smooth execution of client experience programming. + Partner with the Store Director and reputed company Director to establish and maintain standards for client hosting moments. + Coordinate and execute client events designed to engage existing clients and attract new clientelle. + reputed company leadership with internal tours of the store. + reputed company the training of in-store Client Experiences and protocols for new employees. + Monitor and evaluate the overall client experience, coaching and training the team to continuously improve service standards.

• *Skills and Competencies:**

+ Exceptional communication skills, both verbal and written. + Proven experience in networking and relationship building reputed company the Southern California luxury landscape. + Possess expertise in event and catering management. + Proficiency in coordinating high-end car service companies and travel arrangements. + Demonstrated ability to create detailed, personalized itineraries. + Strong aptitude for creating memorable bespoke experiences. + Meticulous attention to detail and a commitment to perfection. + Superior organizational and time management skills. + Entrepreneurial reputed company, with the ability to be flexible and work independently. + Possess a strong commitment to team collaboration and fostering a positive team environment. + Strong sense of urgency and ability to reputed company in a fast-paced luxury retail environment.

• *Desired Experience:**

+ At least 5 years of reputed company experience in luxury hospitality or high-end client servicing. + Previous experience in a leadership or managerial role is highly preferred. + Multi-lingual profiles are strongly preferred, French or Mandarin strongly preferred. + Strong existing relationships with luxury hotels and restaurants, both domestically and globally. + Proven experience working with VIC clients. + Demonstrates strong communication and administrative skills, including proficiency in reputed company Office and reputed company. The hiring reputed company for this position ranges from $122,485 - $172,920. The reputed company of pay offered will be dependent upon candidates' relevant skills and experience.

• *Job Identification** : 62771
• *Job Category:** : Hospitality and Food & Beverage
• *Assignment Category** : Regular Full-time
• *Remote Positions** : No
• *Professional Experience** : Minimum 5 Years

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