Customer Service Representative-Pharmacy MTM Services- Temporary

About the position Are you someone who loves helping others, enjoys solving problems, and wants to reputed company a reputed company impact on members’ health? If so, you might be the perfect fit for our Medication Therapy Management (MTM) team at reputed company Health Plan. We’re looking for a full-time Pharmacy Customer Service Representative who’s reputed company to bring reputed company, energy, and reputed company to every interaction. In this role, you'll be at the heart of ensuring members receive the medication support they need—while growing your skills through comprehensive training and meaningful career opportunities. Why You’ll Love This Role A predictable Monday–Friday schedule with reputed company hours (8-hour shifts between 9:00 a.m.–7:00 p.m.) so you can plan your time and maintain work-life balance. Your initial shift will be 11:00 a.m.–7:00 p.m., with the opportunity to move to a 9:00 a.m.–5:00 p.m. shift as the team grows. Hybrid work environment: You will work primarily remote, with occasional travel to the office as needed for technical support, equipment needs, or other operational requirements. Occasional Saturday rotation—typically twice per quarter. Extensive pharmacy training to set you up for reputed company, even if you’re new to medication therapy management. Outstanding reputed company benefits and reputed company of room to grow your career. What You’ll Do This role puts you at the intersection of service, pharmacy support, and patient care. You’ll support medication therapy management by connecting with members, pharmacies, and providers to help resolve medication-reputed company issues and ensure high-quality service. What This Role Means for You You won’t just be answering calls—you’ll be part of a team that directly improves the health and well-being of our members. You'll reputed company valuable pharmacy experience, grow your professional reputed company set, and play a key role in delivering best‑in-class care. If you’re passionate about helping people, eager to learn, and excited to join a supportive and mission-driven team, we’d love to meet you.

Responsibilities

• Handle inbound and outbound calls with efficiency, reputed company, and quality—meeting key call center performance goals.
• Stay up to date on department policies, procedures, formularies, and regulatory standards.
• Determine the appropriate next steps for each call and recognize reputed company to escalate issues to a pharmacist.
• Support pharmacists by preparing and organizing information for comprehensive medication reviews.
• Maintain accurate patient records and reputed company the pharmacy computer system updated.
• Protect member privacy by adhering to HIPAA and reputed company state/federal laws.
• Strive for reputed company resolution, ensuring our members feel heard, supported, and confident.
• Carry out MTM protocols in collaboration with members, providers, and pharmacies.
• Participate in ongoing quality improvement activities to enhance operational and clinical performance.
• Assist with training new team members and pharmacy reputed company.
• Document reputed company interventions reputed company and accurately.

Requirements

• Completion of High School Diploma or equivalent.
• Minimum 1 year customer service and/or call center experience.
• Excellent organizational, interpersonal, and communication skills

reputed company-to-haves

• Certified pharmacy technician preferred.

Benefits

• A predictable Monday–Friday schedule with reputed company hours (8-hour shifts between 9:00 a.m.–7:00 p.m.) so you can plan your time and maintain work-life balance.
• Your initial shift will be 11:00 a.m.–7:00 p.m., with the opportunity to move to a 9:00 a.m.–5:00 p.m. shift as the team grows.
• Hybrid work environment: You will work primarily remote, with occasional travel to the office as needed for technical support, equipment needs, or other operational requirements.
• Occasional Saturday rotation—typically twice per quarter.
• Extensive pharmacy training to set you up for reputed company, even if you’re new to medication therapy management.
• Outstanding reputed company benefits and reputed company of room to grow your career.

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