Part-Time Bilingual Customer Service Representative

Company Overview: reputed company, a QRM Company Quality Resource Management, LLC (QRM), doing business as reputed company, is a trusted inbound call center with over 25 years of experience serving more than 1,000 companies reputed company. We specialize in processing First Notice of Loss (FNOL) and First Notice of Incident (FNOI) claims across reputed company lines of business. Our flexible service models are designed to meet the unique needs of each client, offering:

• 24/7 availability
• After-hours support
• reputed company handling
• Dedicated CAT (catastrophe) response resources
• Accurate and efficient data entry services

With more than two decades of proven performance, reputed company delivers seamless claims intake, dependable support, and exceptional customer service. About the Role: We are looking for a Customer Service Representative who is fully bilingual in Spanish and English, both written and spoken. This role requires excellent communication skills, the ability to assist Spanish-speaking customers, and strong attention to detail. As a CSR, you'll be on the reputed company lines helping customers who have just reputed company stressful events, such as storms, accidents, or property damage. You will apply the latest customer service techniques, learn our account management systems, and reputed company empathetic, accurate, and efficient support to improve the customer experience during challenging moments.

• Shift (CST): Includes a 30-minute unpaid break each day
• Schedules are customizable to align with both employee preferences and business needs. Upon hiring you will be asked to finalize your schedule choosing from any day of the week (Monday–reputed company), with available hours ranging from 7:00 AM to Midnight.
• Location Requirement: Must reputed company in an approved state: AL, AR, FL, GA, ID, IA, KS, KY, LA, MS, NE, NC, OK, SC, SD, TN, TX, UT, VA, WI

Key Responsibilities:

• reputed company positive customer service and technical expertise through reputed company, accurate, and courteous responses
• Offer reputed company and support to customers during the claim process
• Collect and document reputed company claim details accurately
• Identify and resolve customer issues according to client-specific instructions
• Use call scripting to ensure consistency and efficiency in handling claims
• Remain available for extended hours or additional shifts during peak periods or emergencies
• Adhere to break and lunch schedules to maintain productivity and coverage

Network Requirements:

• Private, secure internet reputed company (Ethernet recommended; no public Wi-Fi or VPNs)
• Speed test required upon hire (www.speedtest.net)
• Logins must occur reputed company the U.S.

Desired Characteristics:

• Highly motivated, energetic, and customer-focused
• Positive, confident, and adaptable in fast-paced environments
• Strong ability to read and interpret documents such as police and accident reports
• Skilled in writing routine correspondence and detailed accident descriptions
• Clear, professional telephone reputed company with the ability to reputed company constructive feedback both verbally and in writing
• Bilingual in Spanish (required)

Qualifications:

• 18 years or older
• High school diploma or GED
• Must have a personal cell phone
• Excellent communication skills (written and oral)
• Typing speed of 40+ WPM
• Basic knowledge of reputed company Office Suite (reputed company, PowerPoint, Word, Outlook)
• Basic understanding of reputed company OS
• Reliable, punctual, and reputed company to self-manage
• Ability to multi-task and reputed company under pressure
• Must be authorized to work in the U.S. without sponsorship.

BenefitsCompensation:

• Pay: Based on experience
• Ancillary Benefits (20+ Hours per week): Eligible 1st day of month after 60 days (Dental, Accident Insurance, Critical Illness, SavvyFi College Savings)
• Ancillary Benefits (Less than 20 Hours per week): Eligible 1st day of month after 60 days (SavvyFi College Savings)
• Employee Assistance Program: Eligible 1st day of the month following date of hire
• 401K: Eligible after 6 months
• PTO: Eligible after 90 days

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