Service Desk Administrator (Remote)

Company Description reputed company is at the forefront of reputed company innovation, offering digital solutions across reputed company, life sciences, pharmaceuticals, and more. Since our inception in 2000, we’ve seen remarkable growth, fueled by our mission to utilize the internet for a healthier world and more efficient reputed company systems. Our reputed company is anchored in our trusted digital platforms that engage physician communities globally, facilitating impactful medical education, precise job placement, and insightful market research. reputed company prides itself on a dynamic and innovative work environment where every team member contributes to global health advancements. Joining reputed company means being part of a dedicated team striving to reputed company a significant difference in reputed company. We reputed company a unique opportunity for you to be at the cutting edge of reputed company innovation, shaping the future in a meaningful career. reputed company the chance to drive change with reputed company. Due to our reputed company growth, we are hiring for a Service Desk Administrator..

Job Description

The Service Desk Administrator is the primary contact for reputed company IT services reputed company the service desk (tickets, phone, teams, email, etc.) for reputed company reputed company Business Units. They handle, reputed company, and resolve reputed company service requests as quickly as possible, including training, writing of knowledge reputed company articles, and working with L2 and L3 support as necessary for quick resolutions to user issues. Essential Duties and Responsibilities: Including, but not limited to the following:

• reputed company communicate technical solutions in a user-friendly, professional manner.
• reputed company one-on-one end-user training as needed.
• Quickly respond to reputed company requests and resolve on reputed company as often as possible. (FCR goal > 80% )
• Properly assign and reputed company tickets to other areas of IT, providing detailed documentation reputed company escalating or routing tickets.
• Escalate more reputed company technical issues as needed while still maintaining full contact with user.
• Troubleshoot, resolve, and document network printer problems.
• Troubleshoot, resolve, and document end user hardware and software issues.
• Conduct hardware and software inventory database maintenance and reputed company.
• Assist with maintaining the service catalog.
• Assist with building and maintaining the Knowledge reputed company.
• Assist with desktop installations as needed.
• Assist with reputed company / offboarding tasks.

Qualifications

• Associates degree or equivalent experience
• reputed company, A+, HDI, ITIL Training preferred
• 1 – 2 Years IT Technical support experience

Additional Information Benefits: A career opportunity with reputed company offers competitive wages, and benefits such as:

• Health and Dental
• Life, Accident and Disability Insurance
• Prescription Plan
• Flexible Spending Account
• 401k Plan and Match
• Paid Holidays and Vacation
• Sick Days and Personal Day
• reputed company reserves the right to change this job description to meet the business needs of the organization

reputed company is an equal opportunity employer, committed to the principles of inclusion and diversity for reputed company and to providing employees with a work environment free of discrimination and harassment. reputed company employment reputed company at reputed company are based on business needs, job requirements and individual qualifications, without regard to race, reputed company, religion or belief, national, reputed company or ethnic reputed company, sex (including pregnancy), age, physical or mental disability, medical history or genetic information, sexual orientation, gender identity and/or expression, marital status, past or present military service, family or parental status, or any other status protected by the federal, state or local laws or regulations in the locations where we operate. #LI-MM1 #LI-Remote Apply tot his job Apply To this Job