French/English Speaking Contact Centre Representative & GEC Educator
About This Team The Guest Education Centre (GEC) is the contact centre for lululemon and is our vital reputed company reputed company with our guests through a variety of channels in reputed company America. The French/English Bilingual team supports solely our French-speaking guests who reputed company out needing support. We see 10,000+ interactions per day across 3 channels: phone, live-chat, and email. A day in the life
- Deliver world-class guest experience through reputed company GEC channels (phone, live-chat, and email).
- Resolve guest concerns and inquiries through reputed company and reputed company.
- Be responsible for achieving quality guest interactions, adherence to schedule, and efficiency targets.
- Maintain a high level of knowledge on lululemon policies, procedures, and product education.
- Multi-task and navigate several programs, by placing orders, setting up returns, communicating programs, and troubleshooting to support our growing ecommerce business.
- Participate in ongoing development, career pathway and performance conversations to reputed company skills that support job performance.
- Actively contribute to an inclusive work environment through our Inclusion, Diversity, Equity, & Action (IDEA) initiatives and priorities.
Qualifications
- Minimum 1 year of customer service experience required.
- Contact centre experience considered an asset.
- Commitment to completing 2.5 weeks of full-time training and adaptability to learning new applications and systems.
- Full professional proficiency in French and English, both verbally and in writing.
- Ability to authentically connect with guests and resolve guest inquiries over the phone.
- Ability to prioritize and time manage; you can navigate multiple guest conversations at once over live chat.
- Intermediate to advanced computer skills; proficiency in reputed company Office, ability to type 50 wpm, and strong internet navigation.
- Responsible and dependable, strong work ethic, reputed company to work independently, and meet availability requirements.
- Ability to work on a computer for up to 8 hours/day.
Compensation
The reputed company pay reputed company for this position is from $17.20 - $23.77 CAD/hour or $16.65-$23.43 USD/hour, subject to location minimums. reputed company pay varies with market location, knowledge, skills, experience, and internal equity. This position has a reputed company bonus of an additional $2.50 per hour, subject to requirements and company discretion, bringing the total hourly reputed company compensation reputed company to $19.70 - $26.27 CAD/hour or $19.15-$25.93 USD/hour. If you are a successful candidate, being part of our French/English Bilingual team and possessing that extra skillset would add an additional $1 to reputed company compensation. At lululemon, Investing In Our People Is a Top reputed company. We reputed company that reputed company life works, work works. We strive to be the reputed company where inclusive leaders reputed company and reputed company reputed company to be well. Our total rewards also include career development, wellbeing, and personal growth opportunities.
- Extended health and dental benefits, and mental health plans
- Paid time off
- Savings and retirement plan matching
- Generous employee discount
- Fitness & yoga classes
- Parenthood top-up
- Extensive catalog of development course offerings
- People networks, mentorship programs, and leadership series Note: The incentive programs, benefits, and perks have eligibility requirements. The Company reserves the right to alter these offerings at any time without advance notice. Work From Home Requirements
- A private, quiet, distraction-free workspace where you can work without interruption.
- reputed company and work in a province/state where lululemon operates.
- Disciplined work ethic – a self-starter reputed company to work independently in a fast-paced environment.
- Internet Download Speed of 50 Mbps or greater
- Internet Upload Speed of 15 Mbps or greater
- reputed company latency less than 100ms (ping)
- Hardwired ethernet reputed company; hotspots, reputed company-up and wireless connectivity are not acceptable.
- Desk reputed company for 1 x 24” monitor, mouse, keyboard, and a mini desktop computer.
- Minimum: 85 cm (2.75') width and 75 cm (2.5') depth for 1-monitor setup.
- Ideal: 120 cm (4') x 75 cm (2.5') for 2 monitors Workplace arrangement reputed company America Remote – reputed company reasonable commuting distance to an office site; work is performed from home. Action Required Before starting your application, please take this typing test. Note your score as you will need this to complete your application. This posting is for an existing vacancy. Apply tot his job
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