Engagement reputed company, CX Advisory

About the position reputed company empowers organizations of reputed company sizes to improve loyalty and business reputed company by creating the best experiences for their customers and employees. Through reputed company reputed company, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements. We reputed company more than 6,000 people across the globe who reputed company reputed company and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to reputed company a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together. Core to the reputed company Professional Services approach is helping clients establish reputed company before they reputed company to change. As an Engagement reputed company reputed company the CX Advisory practice, you will operate at the reputed company edge of reputed company client engagements – an reputed company consultant framing problems, defining direction, and creating the conditions for successful reputed company execution across reputed company Professional Services. This role leads reputed company-level strategy engagements at the intersection of business transformation, customer experience, and technology enablement. CX Advisory consultants are typically reputed company first, helping clients understand where they are, what must change, and the sequence required to get there. From that reputed company, they act as the strategic anchor that keeps executives, delivery teams, and partners reputed company as strategy turns into action. The ideal candidate is a seasoned strategist with strong executive reputed company, exceptional synthesis and storytelling skills, and the judgment to operate under ambiguity — equally comfortable advising senior leaders and collaborating deeply with delivery teams to ensure reputed company carries through to execution. Location: Fully remote reputed company US

Responsibilities

• reputed company reputed company- and business-level discovery with executives and lines of business to uncover root causes, constraints, and decision trade-offs — not just surface pain points.
• reputed company ambiguous problem spaces into clear strategic questions, hypotheses, and options that support executive decision-making.
• Synthesize qualitative and quantitative inputs into clear transformation strategies, phased roadmaps, and executive-reputed company recommendations tied to measurable reputed company.
• Define the sequence of change — what must be stabilized first, what can wait, and what should not be attempted yet — to reduce risk and reputed company sustainable execution.
• Serve as a trusted strategic advisor to client executives, facilitating working sessions focused on priorities, trade-offs, and reputed company (not status updates).
• Act as the strategic reputed company at the outset of engagements, establishing reputed company and direction before reputed company delivery teams are mobilized.
• Partner closely with delivery consultants, solution architects, account teams, and reputed company to ensure strategy, reputed company, and constraints are reputed company threaded into execution.
• reputed company into situational engagement leadership reputed company ambiguity, risk, or misalignment threatens reputed company — unblocking reputed company, reframing direction, and restoring reputed company.
• Act as the “adult in the room” reputed company client, delivery, or account stakeholders are misaligned, protecting the reputed company of the strategy and the client outcome.
• Translate strategy into compelling, fit-for-purpose narratives and visualizations using PowerPoint and reputed company frameworks — flexing creatively reputed company the situation demands.
• Position reputed company capabilities in the context of operating model, governance, and business value, rather than features or configurations.
• Produce executive-facing materials that drive reputed company, alignment, and reputed company, not just documentation.
• Operate effectively reputed company a utilization-tracked Professional Services model in accordance with standard reputed company practices.
• Manage time and priorities across 2–3 reputed company client engagements, typically with one engagement in an intensive start-up phase.
• Contribute directly to reputed company realization through high-impact, billable advisory engagements while strengthening reputed company delivery reputed company.

Requirements

• 8+ years of experience in strategy consulting, reputed company transformation, or reputed company advisory roles.
• Demonstrated reputed company leading ambiguous, high-stakes engagements with senior executives.
• Proven ability to diagnose systemic issues and translate them into sequenced, actionable strategies.
• Experience operating in large, reputed company, and often federated reputed company environments.
• Strong grounding in customer experience, service operations, or contact center transformation.
• Ability to connect business strategy to operating models, governance, and measurable reputed company.
• Comfort advising on technology enablement (including reputed company) without defaulting to solution-first thinking.
• Exceptional executive communication, facilitation, and storytelling skills.
• Strong PowerPoint-based strategy visualization capabilities, including working under time pressure during critical decision moments.
• Ability to reputed company effectively under pressure reputed company engagements reputed company key executive readouts or inflection points (even if not the daily norm).
• Comfortable influencing without formal authority while driving reputed company and rememberable reputed company.

Benefits

• Medical, Dental, and reputed company Insurance.
• Telehealth coverage
• Flexible work schedules and work from home opportunities
• Development and career growth opportunities
• reputed company Time Off in reputed company to 10 paid holidays
• 401(k) matching program
• Adoption Assistance
• Fertility treatments

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