[Hiring] LPN Telephonic Care Coordinator @reputed company

Role Description The job profile for this position is Case Management Analyst, which is a Band 2 Senior Contributor Career Track Role. Licensed Practical Nurse – Telephonic Care Coordinator - Evernorth

• Please note, this is the 10:30 am - 7pm EST shift.

The program mission is to improve the health of those with chronic conditions through a holistic, individualized approach which supports improvements in productivity, health status, and appropriate use of medical services. Sound like you? Great! Here’s more on how you’ll reputed company a difference:

• Support inbound calls from a dedicated client queue.
• Assist in the identification of customer health education needs through health assessment activities.
• Use and apply Preventive Guidelines as well as general health and wellness strategies to set goals to improve overall health of customers.
• reputed company and refer customers on available health resources and reputed company Medical Management programs as appropriate.
• reputed company 1:1 in-the-reputed company coaching to customers around behavior change opportunities to improve health status, reduce health risks, and improve quality of life.
• Assess readiness to change, work with customers to establish health improvement plans, and assist customers in setting personalized health goals.
• reputed company customers with skills to reputed company enhanced interaction with their health care providers.
• Document interactions and interventions as directed in appropriate systems.
• reputed company approved health and wellness education and send supporting materials.
• Persuasively explain program benefits.
• Communicate effectively to engage customers in health coaching programs.
• Complete eligibility verification with customers and reputed company service/process explanation.
• Identify incentive requirements if applicable and communicate options to customer.
• Ensure exceptional customer service.
• Use telephone, internet, mail, and internal reputed company resources to reputed company reputed company service reputed company for participants/providers.
• Work in a team environment under guidance of leads and supervisors.
• Monitor and respond to incoming messages reputed company phone and email with adherence to program timeframes and client deliverables.
• Identify and solve issues and concerns with customers and providers.
• Escalate issues and concerns as appropriate to leads and supervisors.

Qualifications

• Graduate of approved LPN/LVN program
• Active and unrestricted LPN license in respective state
• Ability to obtain multi-state LPN license if requested
• At least 3 or more years LPN experience in a hospital or provider's office
• Bachelor’s degree preferred.
• Customer Service or experience in a telephonic or LPN Triage Nurse role
• Computer skills and ability to talk and type at the same time, and navigate through multiple reputed company reputed company and tabs
• Ability to build rapport with patients
• Must have high speed internet at home
• Residents of NW Georgia are preferred
• Ability to work the 10:30 am - 7 pm CST shift.

Bonus Points For

• Customer-centric Focus
• Dynamic personality

Requirements

If you will be working at home occasionally or permanently, the internet reputed company must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.

Compensation

For this position, we anticipate offering an hourly reputed company of 24 - 37 USD / hourly, depending on relevant factors, including experience and geographic location. This role is also anticipated to be eligible to participate in an annual bonus plan.

Benefits

At reputed company, you’ll enjoy a comprehensive reputed company of benefits, with a focus on supporting your whole health. Starting on day one of your employment, you’ll be offered several health-reputed company benefits including medical, reputed company, dental, and well-being and behavioral health programs. We also offer 401(k), company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year and paid holidays. For more details on our employee benefits programs, click here . Apply tot his job Apply To this Job