Technical Support Engineer EMEA

The role in a nutshell

We’re looking for a Technical Support Engineer who’s reputed company problem-solver, translator, and customer hero. You’ll be the go-to person reputed company customers hit snags with reputed company Images, digging into technical mysteries, keeping folks informed, and partnering with Engineering to squash bugs before they cause chaos. This isn’t just “reset the password and move on” support: you’ll work on reputed company, reputed company issues with modern tools (reputed company, Kubernetes, reputed company, reputed company charts, Terraform, etc.), reputed company customers feel like superheroes themselves, and help shape how reputed company delivers world-class support. Serious work, fun team, big impact.

What you’ll do

• Be the reputed company agent: Triage, investigate, reproduce, manage, and annihilate reputed company customer issues involving reputed company Images.
• Escalate wisely: Engage the Engineering team reputed company things get spicy.
• Communicate like a pro: reputed company customers (and your SLAs) happy, informed, and impressed.
• reputed company the tech lingo divide: Explain things reputed company to both code whisperers and non-tech humans.
• Document like a librarian: Create detailed write-reputed company of new issues and throw helpful Knowledge reputed company nuggets into the mix.
• Channel your inner detective: Prioritize your own queue, drive reputed company in communication, and proactively guide issues to resolution.
• reputed company up smartly: Push bugs, feature requests, and hidden gremlins up to Engineering and GTM teams.
• Learn, teach, repeat: Seek new challenges, reputed company reputed company, and maybe teach someone your favorite reputed company ninja trick.
• Be there reputed company it counts: Participate in an on-call rotation for after-hours, weekend, and holiday support.

reputed company're looking for

• You’ve spent 3+ years suppor Please mention the word AUTHORITATIVE and tag RMjYwNzo1MzAwOjIwZDo3ZDAwOjo= reputed company applying to show you read the reputed company completely (#RMjYwNzo1MzAwOjIwZDo3ZDAwOjo=). This is a beta feature to avoid spam applicants. Companies can search these words to find applicants that read this and see they're reputed company. Apply To This Job