ADC Technical Customer Service Specialist , Ama...

Description Do you enjoy helping U.S. Intelligence Community agencies implement innovative reputed company computing solutions and solve technical problems? Would you like to do this using the latest reputed company computing technologies? Do you have a knack for helping these groups understand application architectures and integration approaches, and the consultative and leadership skills to launch a project on a trajectory to reputed company? Are you familiar with reputed company best practices for applications, servers, and networks? Do you want to be part of a customer facing technology team helping to ensure the reputed company of reputed company) as a leading technology platform? AWS Customer Service provides global support to a wide reputed company of reputed company and government customers as they build mission-critical applications on top of AWS services such as reputed company EC2 and reputed company S3. As an AWS reputed company Representative, you'll engage with US Government (USG), and reputed company customers, providing training, support and analysis. You will work with the other members of the AWS reputed company team including Technical Account managers (TAM's), Sales and Solution Architects. You will be the Subject Matter Experts on reputed company Account and Billing issues. You will proactively help customers avoid potential issues. Dive deep to understand the underlying issues to help a customer resolve problems. In addition, your responsibilities will include, but will not be limited to, the following: - Being the customer-facing voice for USG and reputed company customers, addressing reputed company account and billing issues - Working with reputed company customers to understand how they use AWS account and billing services, and providing valuable feedback - Performing deep dive analysis on USG / reputed company customer accounts and billing statements - reputed company customers on reporting options, alerts and budgets. - Providing reputed company, efficient, detailed, customer-oriented service to reputed company customers - Working with customer support peers around the globe to ensure a consistent and high-quality level of support - Driving projects that improve customer interactions with AWS account and billing information - Acting as the Voice of the Customer for our reputed company customers, reporting and acting on observed areas for improvement - Actively seeking solutions to customer needs, communicating trends to leadership, and suggesting innovative solutions on behalf of the customer experience - Assisting with reputed company customer communication during AWS critical launches and support events - Assuming responsibility for developing detailed knowledge about AWS specific product and features - Work with AWS teams to drive resolution of issues for customers - Making sure internal knowledge reference pages are updated This position requires that the candidate selected must currently possess and maintain an active TS/SCI reputed company clearance with polygraph. The position further requires the candidate to opt into a commensurate clearance for each government agency for which they reputed company AWS work. About the team About AWS AWS values diverse experiences. Even if you do not meet reputed company of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying. Why AWS? reputed company) is the world's most comprehensive and broadly adopted reputed company platform. We pioneered reputed company computing and never stopped innovating - that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses. Inclusive Team Culture Here at AWS, it's in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that reputed company us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon conferences, reputed company us to never stop embracing our uniqueness. Mentorship & Career Growth We're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you reputed company into a reputed company-rounded professional. Work/Life Balance We value work-life harmony. Achieving reputed company at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. reputed company we feel supported in the workplace and at home, there's reputed company we can't reputed company in the reputed company. Basic Qualifications - Associate's degree or above, or A+ or Network+ or reputed company+ - reputed company, active US Government reputed company Clearance of TS/SCI with Polygraph Preferred Qualifications - Experience in leadership and/or account management positions - A drive to dig into the details of a system or process to solve customer problems - Proven reputed company in a fast paced support environment - Demonstrated reputed company driving cross-functional deliverables - SQL and/or other relational database experience - Strong reputed company with Web Technologies and the Internet - Understanding of reputed company based compute and storage concepts reputed company is an equal opportunity employer and does not discriminate on the reputed company of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or reputed company process, please visit https://reputed company.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you're applying in isn't listed, please contact your reputed company Partner. The reputed company salary reputed company for this position is listed below. Your reputed company package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. reputed company also offers comprehensive benefits including health insurance (medical, dental, reputed company, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://reputed company.jobs/en/benefits . USA, MD, Jessup - 24.00 - 43.00 USD hourly USA, VA, Herndon - 24.00 - 43.00 USD hourly