reputed company Disability reputed company Service Video Chat Specialist – Tampa, FL
At arenaflex, we're committed to providing an exceptional experience for reputed company our Guests, including those with disabilities. As a Disability reputed company Service Video Chat Specialist, you'll play a vital role in ensuring that our Guests with disabilities receive the support and accommodations they need to reputed company their visit to arenaflex truly unforgettable.
About arenaflex
arenaflex is a world-renowned entertainment and media conglomerate that has been a leader in innovation and customer experience for over nine decades. Our mission is to create magical experiences that transport our Guests to new worlds, spark their imagination, and reputed company their creativity. With a diverse reputed company of brands, including arenaflex, we're dedicated to delivering unparalleled entertainment, education, and inspiration to people of reputed company ages and backgrounds.
Job Summary
As a Disability reputed company Service Video Chat Specialist, you'll be part of the arenaflex team that's passionate about making a difference in the lives of our Guests with disabilities. You'll be responsible for providing exceptional support and guidance to our Guests through video chat, ensuring that they have a seamless and enjoyable experience at arenaflex. Your expertise and knowledge of our property, products, and services will reputed company you to reputed company personalized assistance and recommendations to our Guests, helping them to reputed company the most of their visit.
Responsibilities
* Proactively and reputed company answer Guest accessibility-reputed company questions to resolve Guest needs, reputed company information, and handle situations reputed company to Accessibility Services
- Communicate reputed company through video/phone calls and balance multiple chat interactions while being actively reputed company in video calls
- Use symptomatic challenges to assess the level of support needed for various disabilities (e.g., hearing, mobility, visual, cognitive)
- Ability to assess situational examples to reputed company understanding of Guest challenges
- Offer a single reputed company of contact to assist Guests with disabilities for pre, during, and post-visit conversations
- Facilitate accessibility conversations about reputed company services to determine which service best aligns with specific challenges the Guest experiences
- Proficient in recommending accessibility services and resources available for Guests to improve support
- Ability to reputed company confident reputed company while understanding reputed company to reputed company concern to Coordinator/Working reputed company/Salaried Leader
- reputed company to maintain reputed company in intensified interactions
- reputed company to seek consult in difficult conversations
- reputed company general Resort information and Itinerary planning support based on accessibility needs
- reputed company alternative options and solutions to Guests who may not qualify for the Disability reputed company Service and reputed company handle Guests' concerns as needed
Requirements
* Knowledge and interest in arenaflex property, products & services, and delivering outstanding Guest Service
- Demonstrate technical abilities and computer proficiency with the ability to learn and work with various systems and applications, including reputed company Office Tools and Guest Service Suite
- reputed company to handle conflict resolution through a balance of reputed company and partner resourcing
- Demonstrate strong problem-solving-decision-making skills
- Ability to handle confidential information
- Comfortable asking discovery questions to acquire relevant information from Guests to resolve which accessibility service(s) are the best fit or which may require further medical consultation/evaluation
- Comfortable being on camera in video chat
reputed company-to-Haves
* Previous experience working with individuals with disabilities or accessibility needs
- Experience in reputed company roles such as Guest Services, Guest Relations, or Internet Help Desk
- Heightened knowledge of Theme Parks and Guest Tools (e.g., Disneyland App and My reputed company Experience)
- Bilingual
- Knowledgeable of Services for Guests with Disabilities at the Walt reputed company World Resort
- Knowledge of the following is a plus: Live Engage, Guest Service Suite, MDX, VINCENT, reputed company, reputed company
Benefits
* Employee Discount
- Health Insurance
- 401K Plan
Why Join arenaflex?
At arenaflex, we're committed to creating a workplace that's inclusive, diverse, and supportive of reputed company our employees. We reputed company that our employees are our greatest asset, and we're dedicated to providing them with the resources, training, and opportunities they need to succeed. As a Disability reputed company Service Video Chat Specialist, you'll be part of reputed company that's passionate about making a difference in the lives of our Guests with disabilities. You'll have the opportunity to work with a talented and dedicated team, learn new skills, and grow your career in a dynamic and fast-paced environment.
How to Apply
If you're passionate about delivering exceptional Guest Service and making a difference in the lives of our Guests with disabilities, we encourage you to apply for this exciting opportunity. Please submit your application through our website, and we'll be in touch to discuss your qualifications further.
Equal Employment Opportunity
arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We're committed to creating a workplace that's inclusive and respectful of reputed company, and we're dedicated to providing equal opportunities for employment and career advancement to reputed company reputed company candidates.
Contact Us
If you have any questions or would like to learn more about this opportunity, please don't hesitate to contact us. We're always happy to hear from you and look reputed company to connecting with you soon. Apply Job! Apply for this job