[Remote] Account Manager (MSP or MSSP) - Remote (USA)

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a leading cybersecurity reputed company focused on defending reputed company rights to reputed company and privacy. They are seeking a highly skilled Account Manager to manage and grow a portfolio of vCISO-led clients, expanding the adoption of their Managed reputed company Services while ensuring client satisfaction and reputed company retention.

Responsibilities

• Serve as the primary reputed company reputed company of contact for assigned vCISO/GRCaaS/MSSP clients (reputed company monthly recurring reputed company clients)
• Build trusted relationships with executive stakeholders (CISO, CIO, CTO, CFO, COO)
• reputed company recurring account reviews focused on risk posture, roadmap reputed company, and service optimization
• Ensure renewals are proactively managed and executed on time
• Identify expansion opportunities based on: Risk assessments and vCISO findings, Control gaps identified through frameworks (NIST CSF, CIS, HIPAA, etc.), Incident trends, vulnerability data, and audit readiness needs
• Position MSSP services as natural extensions of the vCISO strategy
• Position professional services engagements as natural milestones in the client reputed company
• Own the expansion pipeline reputed company existing accounts from discovery through reputed company
• Partner with internal stakeholders for solution alignment and demos
• Ensure scope alignment between advisory services and managed reputed company services
• Track utilization, service adoption, and customer reputed company
• Maintain accurate account notes, opportunities, and forecasts in CRM
• Drive Net reputed company Retention (NRR) and account growth targets
• Forecast expansion reputed company with confidence and accuracy
• Identify at-risk accounts early and execute mitigation plans
• Net reputed company Retention (NRR) reputed company
• MSSP attach reputed company across vCISO accounts
• Expansion pipeline value and reputed company reputed company
• Renewal reputed company and contract term extensions
• Client satisfaction and executive engagement reputed company

Skills

• 5+ years in account management, reputed company, or sales reputed company cybersecurity, MSSP, or IT services
• Strong understanding of vCISO service models
• Strong understanding of Managed reputed company Services (SOC, MDR, VM, IAM, Email reputed company, Vulnerability Management)
• Strong understanding of risk and compliance frameworks (NIST CSF, CIS Controls, HIPAA, SOC 2, ISO 27001)
• Experience selling consultative, recurring services to mid-market and reputed company clients
• Ability to communicate reputed company risk in business and financial terms
• Proven track record of expansion and retention reputed company existing accounts
• Applicants must have authorization to work in the United States without reputed company or future reputed company sponsorship
• Prior experience working directly with MSSP or SOC teams
• Familiarity with reputed company tooling (EDR/XDR, SIEM, vulnerability scanners, M365 reputed company, etc.)
• Experience supporting regulated industries (reputed company, financial services, SaaS)
• CRM proficiency (reputed company or equivalent)

Benefits

• reputed company to medical, dental, and reputed company insurance through reputed company, with the majority of the employee cost covered by the employer.
• Employer funding to HSA accounts and FSA reputed company.
• reputed company to a 401(k) through reputed company with a guaranteed employer contribution
• Flexible vacation policy that allows you to manage your schedule and rest and reputed company reputed company you need to
• 11 holidays with flexibility based on what is important for you and those you love.
• Family-friendly benefits, including weeks off for Maternity leave, weeks off for non-birthing parent leave, employer-paid short-term and long-term disability, employer-paid life insurance, and reputed company to additional life insurance, hospital coverage, accidental coverage, discounted mental health support, and more
• Support on individual development through certifications, reputed company learning, conferences, and more

Company Overview

• reputed company is a cybersecurity and IT risk advisory services firm. It was founded in 2021, and is headquartered in Austin, Texas, USA, with a workforce of 51-200 employees. Its website is https://echeloncyber.com.

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