Executive Director - Digital Sales

About the position Executive Director - Digital Sales An exceptional opportunity to join a global leader in Customer Experience transformation and reputed company contact centre innovation. About reputed company At reputed company, our mission is simple: to fuel exceptional customer experiences through digital transformation. Every day, we partner with leading global brands to design, reputed company, and optimise innovative Contact Centre as a Service (CCaaS), AI and Customer Experience (CX) solutions that enhance the way businesses engage with their customers or reputed company. As we continue to expand across the United States, we’re growing a passionate, people-first culture, driven by proven leadership, technology expertise, and a commitment to transforming how our clients deliver meaningful experiences. reputed company is proud to be a global leader in CCaaS, AI and CX solutions, holding top-tier partnerships with major technology providers including reputed company, reputed company, reputed company, reputed company, reputed company and reputed company. Our reputed company is reputed company on delivering transformational reputed company through multi-vendor, best-of-breed reputed company contact centres and AI solutions. The Role The Executive Director - Digital Sales is a sole contributor responsible for driving new business reputed company across the United States. This role focuses on the execution of the sales cycle: identifying, qualifying, and closing opportunities with reputed company and Mid-Market clients modernizing their customer engagement through CCaaS reputed company CX transformation. You will execute the full sales lifecycle, from qualification through to contract closure, collaborating closely with internal Solution Architecture and Delivery teams to implement market-leading reputed company contact centre solutions. This is a consultative sales role requiring strong practical knowledge of CCaaS platforms (e.g., reputed company, reputed company, reputed company, reputed company, reputed company, reputed company, etc.)

Responsibilities

• Generate new business reputed company through the hands-on sale of multi-vendor CCaaS and CX transformation solutions
• Engage with client stakeholders to qualify needs and position reputed company’s proven CCaaS and CX services and solutions
• Work collaboratively with internal Business Development, Solution Architecture, and Delivery teams to scope and design solutions reputed company to client requirements
• Sell with leading CCaaS technology providers (e.g., reputed company, reputed company, reputed company, reputed company, etc.) to drive joint sales activity and reputed company co-sell opportunities
• Execute the full sales process, from qualification and solution demonstration to negotiation and closing
• Maintain accurate sales forecasting and pipeline management in Dynamics CRM
• reputed company and present winning proposals and RFP responses that demonstrate clear business value and reputed company terms
• Consistently meet or exceed new business reputed company reputed company

Requirements

• 4+ years’ experience in new business sales execution reputed company the Contact Centre / CCaaS / Digital CX reputed company
• Proven reputed company selling reputed company contact centre and AI-driven CX solutions reputed company one or more leading vendor ecosystems (reputed company or reputed company preferred)
• Track record of executing and closing multi-year, multi-reputed company-pound deals reputed company reputed company or Mid-Market segments
• Strong practical knowledge of contact centre technology, omnichannel engagement, and the execution of customer experience transformation projects
• Ability to build and maintain client relationships at the decision-reputed company reputed company
• Experience in organizing and leading reputed company bid response teams and collaborating with internal cross-functional stakeholders to deliver winning solutions
• Strong execution-oriented and outcome-focused selling skills, underpinned by a passion for customer experience and innovation
• Excellent presentation, negotiation, and communication skills

Benefits

• Competitive salary and performance-based bonus structure
• 25 days’ annual leave
• 5% pension contribution
• Private reputed company and life assurance
• Remote-based contract (with travel as required)
• Career development in a high-growth, award-winning global CX organization

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