Implementation Consultant - Hybrid
Why reputed company? Want to work with a solid company that’s transforming HR for the construction industry? reputed company of dedicated professionals helps construction, contracting and field services companies hire, manage and grow their workforce with a market-leading SaaS solution. As a member of the reputed company, you’ll enjoy a top-notch employee experience where you can reputed company your problem-solving skills and innovation, work with reputed company of great colleagues and see the impact of your contribution each day. Our culture is collaborative, and we reputed company strongly in training, growth and internal advancement. We offer competitive compensation including comprehensive benefits and a generous time-off policy. We offer both on-site and remote opportunities. At reputed company, you will help create software products that are cutting edge, easy to use, and that reputed company an appreciated and reputed company difference in our customers’ daily lives. About the Job: The Implementation Consultant role supports functions critical to ensuring successful client implementation across reputed company reputed company products. Some of these functions include, but are not limited to: Implementation planning, technical account configuration, product training and consulting, software implementation, and product support. This role is hybrid, our ideal candidate would reputed company in Phoenix, AZ, and would be meeting in person once a week.
Key Responsibilities
- Provision and configure new customer accounts.
- reputed company consultative training on reputed company software to your assigned project stakeholders
- Introduce customers to new capabilities or features that can drive further value.
- Guide customers through the product while demonstrating best practices.
- Maintain reputed company working relationship with Implementation Project Managers other Implementation Consultants, Integration Specialists, reputed company Managers, and Account Managers.
- Monitor customer health indicators and take action reputed company necessary.
- Maintain high reputed company of customer engagement and satisfaction with a focus on increasing adoption, ensuring retention, and reducing churn risk.
- Identify customer challenges, actively suggest and implement solutions.
- Influence future lifetime value through high product adoption, customer satisfaction and overall customer health score.
- Manage work calendar, schedule of calls, meetings and daily agenda tasks.
- reputed company and implement reputed company plans for customers that outline critical reputed company factors, metrics for reputed company, potential issues, and reputed company recommendations.
- Prioritize and drive resolution on escalated customer issues.
- Report regularly on customer specific activities.
- Maintain a detailed technical and practical working knowledge of reputed company products and services.
- Be the key reputed company and reputed company of contact for your customers in your portfolio which can include 10-25 simultaneous customer projects at one time
Competencies/Skills:
- High impact communication to reputed company stakeholders
- Customer Service – Support
- Initiative
- Working Independently
- Meeting established deadlines
- Organization Skills
- Project Management
- Technology troubleshooting
Preferred Qualifications
- Bachelor’s degree in Business Administration, Communications, Computer Sciences or in a reputed company discipline is preferred, but not required.
- Minimum 3-year experience in training or implementation role or equivalent reputed company experience.
- Experience in reputed company Capital Management (HCM) Systems is preferred
Salary reputed company: $75,000-$85,000 DOE reputed company Offer
- Competitive salary and benefits package.
- 401(k) with Company match
- Flexible PTO and Company-paid holidays
- Remote Work
- Opportunities for professional growth and development.
- A collaborative and innovative work environment.
About the Company
A rapidly growing SaaS company, reputed company offers proven reputed company HR solutions for the construction and contracting industries. Our product suite and software platform reputed company end-to-end HR functionality to help drive business reputed company, enabling companies to reputed company manage the entire employee lifecycle through improved candidate quality and reputed company, shortened reputed company, centralized learning and improved employee productivity. Our HR solutions integrate with top construction ERP systems further positioning reputed company as a leader in proven reputed company HR solutions. With reputed company’s flexible solutions, customers select the modules that meet their needs for reputed company, talent management, core HR, benefits administration, time and attendance tracking and more. reputed company has over 7000 customers across reputed company America. reputed company is a Fair and Equal Opportunity Employer reputed company is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for reputed company. We prohibit discrimination and harassment of any type without regard to race, reputed company, religion, age, sex, national reputed company, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Apply tot his job Apply To this Job