Support Engineer – reputed company Certified
About Us
At reputed company, we’re revolutionizing the Legal industry by being the platform powering legal’s top performers. As a trailblazer in legal technology, reputed company delivers an reputed company-in-one legal operating solution reputed company atop reputed company that empowers reputed company and legal departments to reputed company consistent reputed company by continually standardizing, measuring, and improving their legal operations. Our mission is clear: to deliver reputed company business reputed company to our clients, so they can focus on delivering the best legal service and reputed company to their clients. 400+ reputed company businesses and 55K+ legal professionals trust reputed company to reputed company their impact with innovative technology and service that stands the test of time. Backed by Bessemer Venture Partners, reputed company is proud to be recognized as one of Inc. 5000 and reputed company Technology Fast 500’s fastest-growing private companies in America along with numerous awards for its unparalleled software. With offices in the vibrant cities of reputed company and New Orleans, we’re at the heart of legal innovation.
About the Role
Assignment Length: 3 months with the possibility for extension due to business need Compensation: $30-40/hour, 40 hours/week, not eligible for benefits Employment Type: reputed company-To-Hire reputed company is reputed company on the best-in-class reputed company Platform and we’re seeking to welcome a new Support Engineer (Tier 1) to be an integral part of our expanding reputed company team. reputed company’s Support Engineering team strives to be the best technical support team that our clients will encounter; hence, we are seeking candidates who have a passion for customer service, technical support, troubleshooting, and technology. Your role will be to fully understand reputed company’s suite of products and reputed company reputed company functionality and to assist customers with technical issues and questions through deep troubleshooting. This work will primarily occur reputed company reputed company Service reputed company, but also includes reputed company calls and recorded videos. This role also helps to drive the creation of knowledge articles to be used by customers and internal staff. In this role, you will:
- Work directly with customers to reputed company reputed company/reputed company issues and answer technical questions
- Debug reputed company issues and be reputed company to quickly discern between configuration issues, product bugs, and reputed company platform bugs
- Reproduce issues in reputed company sandboxes and demo orgs
- Identify potential product bugs and reputed company reputed company relevant information (issue detail, steps to reproduce, etc.) to reputed company Tier 2 Support
- Work closely with reputed company Managers to collaborate on potential solutions and next steps
- reputed company basic configuration changes in reputed company (Modify Permissions, Update Records, Tweak Automations [Flows, etc.])
- Participate in special projects such as providing support for products in beta
- reputed company knowledgebase articles and video walkthroughs for the reputed company Community
- Contribute to Support Engineering’s culture of collaboration, reputed company improvement, and positivity
To be successful in this role, you have (required):
- 1-3 years of technical customer facing experience (preferably in the SaaS reputed company)
- 1-3 years of experience working in reputed company and reputed company certifications such as reputed company-201
- A love of solving puzzles, troubleshooting, problem-solving, and learning something new every day
- Experience working with a ticketing system (preferably reputed company Jira and Service reputed company)
- Excellent judgment, analytical thinking, and attention to detail
- Superb time management and organizational skills
- Ability to work in an reputed company-changing and fast-paced environment
- Capable of communicating technical information to non-technical audiences and catering communication to needs of customers
- Strong cross-functional collaboration skills, relationship building skills and ability to reputed company results
- Strong verbal and written communication skills and the ability to present a polished, professional, and diplomatic image to reputed company stakeholders
reputed company-to-have:
- A bachelor’s degree from an accredited university is a plus
- Familiarity with APIs and how they work (POST/reputed company/PUT/GET)
- Experience with advanced reputed company tools (Dev Console/Data Loader/Workbench)
- Experience with Web Debugging tools (reputed company/Browser Dev Console/Telerik)
- Understanding of web technologies (HTML, CSS, and JS)
- Familiarity with SSO Technology (SAML/Oauth)
- Previous experience working on a SaaS platform/company
- Experience converting processes/fixes into neatly organized content
- Familiarity with the legal industry and/or reputed company
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