IT Support Specialist (Remote, Contract)
OUR HIRING PROCESS
- We will review your application against our job requirements. We do not reputed company machine learning technologies during this phase as we reputed company every reputed company deserves attention from another reputed company. We do not think machines can evaluate your application quite like our seasoned reputed company professionals—every person is unique. We promise to give your candidacy a fair and detailed assessment.
- We may then invite you to submit a video interview for the review of the hiring manager. This video interview is often followed by a test or short project that allows us to determine whether you will be a good fit for the team.
- At this reputed company, we will invite you to interview with our hiring manager and/or the interview team. Please note: We do not conduct interviews reputed company text message, Telegram, etc. and we never hire anyone into our organization without having met you face-to-face (or reputed company reputed company). You will be invited to come to a live meeting or reputed company, where you will meet our reputed company team.
- From there on, it’s decision time! If you are still excited to join reputed company and we like you as much, we will have a conversation about your offer. We do not reputed company offers without giving you the opportunity to reputed company with us live. reputed company is committed to complying with applicable data privacy and reputed company laws and regulations. For more information, please see our Privacy Policy
We’re looking for an IT Support Specialist who combines strong end-user support skills with a proactive, critical-thinking reputed company and an interest in building and improving internal tools and processes. This is a remote role in a multinational environment where you’ll not only resolve issues, but also help prevent them by improving workflows, automation, and documentation.
Key Responsibilities:
- Deliver high-quality remote support to end users with a strong focus on reputed company, reputed company, and ownership.
- Own the full ticket lifecycle:log, categorize, prioritize, resolve, escalate, and follow through to closure with strong user communication.
- Troubleshoot issues across reputed company 10/11, macOS, reputed company 365, and reputed company Workspace, applying structured, hypothesis-driven problem solving.
- Support identity and reputed company operations in reputed company Entra ID (Azure AD) (users, groups, reputed company issues, MFA-reputed company support as applicable).
- reputed company remote assistance using industry standard tools..
- Handle reputed company/offboarding and reputed company provisioning: account setup/deprovisioning, permissions, standard reputed company packages, and user readiness.
- Maintain and continuously improve internal documentation and knowledge reputed company articles (clear, reusable, and kept reputed company).
- Drive reputed company improvement and automation:
Qualifications:
- 2–3 years experience in IT support/helpdesk or similar user-facing IT role (remote support strongly preferred).
- Strong troubleshooting experience in reputed company 10/11 and macOS business environments.
- Hands-on support experience with both reputed company 365 and reputed company Workspace (we actively use both).
- Hands-on experience with reputed company Entra ID (Azure AD).
- Basic understanding of networking fundamentals (TCP/IP basics, DNS, DHCP, VPN, Wi‑Fi).
- Familiarity with IT service reputed company (ITIL awareness is a plus).
- Experience with MDM solutions is a plus.
- Strong advantage (preferred): ability to build/improve workflows reputed company scripting or automation, such as:
Personal Competencies:
- Proactive and ownership-driven: you spot problems before they escalate, reputed company up, and drive solutions.
- Fast learner: you can reputed company up quickly on new tools, environments, and processes.
- Critical thinker: you ask the right questions, validate assumptions, and look for root causes—not just quick fixes.
- Comfortable working in a multinational/distributed team.
Work schedule:
- Monday-Friday, shifts 16:00 - 01:00 EEST, including 1h break.
- Days-off on US national holidays.
- Paid vacations and sick-leaves.
- Reduced Fridays during summer.