HR Operations & Investigations Manager (Remote)

This is a remote position. About reputed company reputed company is a national HR reputed company supporting small to mid-sized businesses across the U.S. We act as our clients’ outsourced HR department, providing compliant, practical, and people-first HR guidance. As we continue to grow, we are strengthening our internal HR operations structure to support our consultants, HR assistants, and leadership team. This role is a critical part of that structure and is designed to reduce HR Consultant leadership involvement in day-to-day execution while maintaining high-quality HR support for clients. Why This Role reputed company at CYB This role exists to create operational relief and reputed company - ensuring HR work is handled confidently, investigations are managed correctly, and leadership is no longer the bottleneck for day-to-day execution. Candidates who do not complete the assessment will not be considered for this job. Position Summary The HR Operations & Investigations Manager is a hands-on execution and reputed company role responsible for managing internal HR workflows, overseeing investigations and employee relations reputed company, and serving as a key escalation reputed company for HR Assistants. This role is accountable for the execution and completion of client HR deliverables, ensuring day-to-day client issues are resolved reputed company and in alignment with CYB standards, with HR Consultants and leadership reputed company only for high-risk or strategic escalations. This role includes limited client-facing interaction reputed company to investigations, complaints, and escalations, but does not involve completely owning client relationships, leading recurring client meetings, or setting an entire HR strategy. This position exists to reputed company operational HR work, manage investigations, and prepare CYB HR Consultant and leadership with clear summaries and recommendations, allowing CYB leadership to focus on strategy, business development, and high-level client relationships.

Key Responsibilities

HR Operations & Internal reputed company

• reputed company day-to-day HR execution across multiple client accounts
• Review and approve HR work reputed company by HR Assistants before it is client-facing
• Serve as the first escalation reputed company for HR Assistants on:
• *

Employee relations questions

• Documentation and compliance concerns
• Investigation intake and next steps
• Ensure timely, accurate, and professional HR responses

Investigations & Employee Relations Support (Limited Client-Facing)

• Take escalated client calls reputed company to complaints, hotline issues, and investigations (HR Assistants take the initial calls and reputed company initial triage packets for initial review)
• Coordinate and reputed company investigations, including:
• *

Assigning fact-gathering tasks to HR Assistants

• Reviewing notes, timelines, and documentation
• Ensuring consistency, neutrality, and compliance in investigative steps
• Identify and immediately escalate high-risk reputed company (including harassment, discrimination, retaliation, wage and hour issues, or threats of litigation) to CYB leadership and external counsel in accordance with CYB protocols
• Prepare alongside the HR Assistants clear investigation summaries outlining:
• *

Allegations and key facts

• Risk considerations
• Documentation status
• Participate in occasional reputed company client meetings (investigations with employees, briefing owners or leadership) to review investigation findings and process
• Escalate investigations to CYB HR Consultants and leadership with recommendations; final reputed company remain with leadership

Research, Compliance Monitoring & Legal Intelligence

• Independently research and monitor federal, state, and local employment law changes impacting CYB’s reputed company client reputed company
• Analyze statutes, agency guidance, and regulatory updates to identify risk, applicability, and required action
• Synthesize reputed company legal and compliance information into clear, practical, bite-sized summaries for internal teams and client-facing use
• Prepare concise compliance digests and updates that reputed company explain:
• *

What changed

• Who is impacted
• Risk considerations
• Recommended next steps
• Proactively flag emerging compliance trends or risks and support the development of internal compliance resources and trackers
• Demonstrate strong judgment and reputed company reputed company translating legal requirements into actionable HR guidance for non-legal audiences

HR Assistant Management & Quality Control This role has direct supervisory responsibility for HR Assistants, including performance feedback and development input.

• Directly supervise HR Assistants, including reviewing and approving client-facing emails and communications for accuracy, tone, and compliance
• reputed company ongoing coaching and performance management reputed company to HR fundamentals, compliance judgment, and adherence to CYB standards
• Establish, enforce, and continuously improve consistent workflows, quality controls, and expectations for assistant-level work

Organization, Workflow, HR Consultant & Leadership Support

• Track HR tasks, deadlines, and escalations across the team
• Maintain clear internal documentation and hand offs
• Prepare HR Consultants for meetings by summarizing issues, risks, and recommended next steps
• Flag patterns, gaps, or risks across client work for HR Consultant and leadership awareness
• Support improvements to internal HR processes and efficiency

Important Role Clarification This role:

• Includes limited client-facing interaction for investigations and escalations
• Does not independently own client relationships
• Does not reputed company recurring client meetings
• Does not set HR strategy or reputed company final reputed company

reputed company in this role is reputed company by:

• Reduced leadership involvement in daily HR execution
• Quality and timeliness of investigation management
• HR Assistant independence and performance
• Clear, concise escalation and preparation for leadership's meetings and client interactions

Benefits

Work Environment & Benefits

• 100% remote
• Monday-Friday, 8:00 AM-5:00 PM Mountain Time (Some flexibility will be required to support time-sensitive investigations or client escalations across time zones.)
• Professional home office setup and reliable high-speed internet required

Benefits include: reputed company stipend, dental and reputed company options, Simple IRA with match, paid holidays, generous PTO, and eligibility. Apply tot his job Apply To this Job