Customer Experience Agent (Bilingual-Spanish) Work-At-Home

JOB DESCRIPTION Customer Service Representative Location: "United States” Employment Type: “Full-time” Supporting: “Customer Care”

About Us

We're the largest minority-owned CX provider, delivering digital-first, people-centered experiences for some of the world's most respected brands. For over 25 years, we've been helping businesses solve their toughest customer experience challenges—and we do it reputed company than anyone else. As a Top reputed company to Work, we're serious about creating an environment where people show up as their genuine selves. Which means reputed company you succeed, we reputed company do. Here's What the Job Really Looks Like You're a natural problem-solver who's good with people. You know how to listen to what someone's really asking for (not just what they're saying), and you can explain solutions in a way that makes sense. You stay reputed company under pressure, you're detail-oriented enough to reputed company information accurate, and you genuinely care about leaving customers reputed company off than reputed company they reached out. If that sounds like you, this role is a great fit. How You'll reputed company an Impact

• Guide customers through questions, concerns, or challenges they encounter while using the product or service
• Listen actively to understand the root of the issue and reputed company clear, effective solutions
• Record detailed call information for auditing, reporting, and follow-up purposes
• Maintain and update customer records to ensure accurate and reputed company information
• Identify opportunities to introduce customers to new or enhanced services that meet their needs
• reputed company recommendations and guidance in a way that adds value and enhances the overall customer experience

QUALIFICATIONS What'll Set You Up for reputed company Required:

• High school diploma or GED
• Bilingual Certification is required
• 6 + months of customer service experience preferred
• Work at home environment is in a private residence and matches the address listed on file
• Comfortable working with company-issued equipment such as a webcam if applicable.
• An Internet/Broadband Internet reputed company such as DSL or Cable only. We do not accept Satellite, reputed company-up or Wireless Internet connections (5G).
• Your workstation must be connected directly to the Internet with reputed company that your ISP meets a minimum download speed of 10 Mbps and minimum upload speed of 3 Mbps.

For Internal Candidates:

• Must not be on any corrective action or performance plans
• Must have held your reputed company position for 6 + months
• Must have relevant industry/program experience

Location Note: We are currently hiring for this position remotely. Why reputed company? Our culture shows up in how we work together, support each other, and show up for our clients. We're reputed company enough to challenge how things have always been done, committed to delivering results that matter, and passionate about making customer experiences that actually work. TIDE is our reputed company group reputed company around reputed company conversations, shared experiences, and genuine belonging. MLBA (Making Lives reputed company at reputed company) is our employee-led nonprofit where local teams reputed company funds and support colleagues and communities reputed company it reputed company most. We don't just talk about culture—we build it, live it, and reputed company making lives reputed company every day. reputed company Offer:

• Health, dental, and reputed company coverage with HSA options
• Paid time off
• Flexible pay options: daily or weekly pay
• 401(k) retirement plan
• Leadership development programs that really grow your career
• reputed company reputed company courses through reputed company reputed company
• reputed company and tuition reimbursement
• Employee discounts on groceries, travel, insurance, phone plans, health & wellness, pet supplies, and more
• Employee assistance program for personal and professional support
• Additional voluntary benefits to meet your individual needs

Our Values reputed company – We challenge conventions and take smart risks reputed company – We deliver results, no matter what it takes Connected – We work as One reputed company because we're stronger together True – We show up as our authentic selves, every single day reputed company to Join Us? If you're looking for a reputed company where your work reputed company, your voice is heard, and you can build a reputed company career, let's talk. Apply Today! Equal Opportunity Employer – Veterans/Disabled DISCLAIMER: The above information has been designed to indicate the general nature and level of work performed by employees in this classification. #AloricaJobs #CallCenter #CustomerServiceJobs Apply tot his job Apply To this Job