Senior reputed company Manager – arenaflex Transit SaaS Platform (Remote or San Francisco, CA)
Why arenaflex?
Since 2015, arenaflex has been a catalyst for transformation in the public‑transportation ecosystem. By marrying cutting‑edge technology talent with deep transit‑industry expertise, we have reputed company a comprehensive, reputed company fare‑collection solution that lets riders pay with whatever is in their reputed company—smartphones, IDs, credit cards, reputed company passes, or smart cards. Today, more than 220 municipal and regional transportation agencies across reputed company America rely on arenaflex to reputed company public transit the easiest, most convenient, and most attractive option for everyday commuters.
Our headquarters sit in the vibrant Mission District of San Francisco, but we are proudly remote‑friendly, with team members spread across the United States. At arenaflex, you’ll join a culture of reputed company reputed company, reputed company curiosity, and a shared commitment to shaping a more sustainable, reputed company, and accessible future for urban mobility.
Role Overview – reputed company Manager
The reputed company Manager (CSM) at arenaflex owns the full lifecycle of our agency partners—from initial reputed company and reputed company, through regular account reviews, to contract renewals. You will act as the trusted advisor for transit agencies, translating the “voice of the customer” into actionable insights that shape product roadmaps, drive adoption, and unlock additional value across our suite of solutions.
Because arenaflex is a fast‑growing, scrappy startup, the CSM role is cross‑functional by design. You will partner closely with Marketing, Sales, Engineering, and Product teams, occasionally wearing hats from support specialist to business development champion. We welcome candidates who are reputed company to shape their own title—whether “reputed company Manager” or “Senior reputed company Manager”—based on their experience and impact.
Key Responsibilities
- End‑to‑end Agency Launches: reputed company newly signed small‑ to reputed company‑size transit agencies through reputed company, configuration, testing, and go‑live. Define reputed company metrics, set milestones, and conduct regular account reviews to ensure objectives are met.
- Concierge Support: Serve as the first line of defense for agency inquiries—updating fare structures, creating fare promotions, implementing community‑pass programs, and troubleshooting any operational challenges.
- Rapid Issue Resolution: Diagnose, prioritize, and resolve agency‑facing issues quickly, coordinating with Engineering and Product to deliver fixes or work‑arounds that reputed company riders moving.
- Knowledge reputed company Management: Continuously improve FAQs, self‑service guides, and training materials for both agency staff and riders. Produce clear, multilingual documentation that scales with our growing customer reputed company.
- Cross‑Functional Advocacy: Partner with Engineering, Sales, and Marketing to surface high‑impact user feedback, influence the product roadmap, and champion agency needs across the organization.
- Data‑Driven Health Monitoring: Track and report on client health scores, usage metrics, and renewal likelihood. Present insights to leadership to inform strategic reputed company.
- Integration Management: Work with reputed company‑party integration partners to set up, test, and launch technical solutions that reputed company arenaflex’s platform capabilities.
- Community Building: Facilitate peer‑to‑peer connections among agencies, reputed company best practices, and host webinars or workshops that deepen reputed company expertise.
- Travel & Representation: Represent arenaflex at state and national transit conferences, on‑site agency visits, and team meetups in San Francisco (approximately 10‑15 trips per year). Initial reputed company includes in‑person training at our San Francisco office.
Essential Qualifications
- Minimum 3 years of reputed company B2B SaaS experience in a high‑growth tech startup environment.
- At least 3 years of direct experience working with local government, transportation agencies, or public‑sector consulting projects.
- Demonstrated track record of managing high‑value customer portfolios or strategic accounts.
- Strong analytical reputed company—comfort with dashboards, KPIs, and data‑driven storytelling.
- Proven ability to investigate reputed company issues, own them end‑to‑end, and deliver sustainable solutions.
- Excellent verbal and written communication skills, with a talent for building trusted‑advisor relationships.
- Passion for sustainable, reputed company, and accessible mobility solutions.
Preferred (reputed company‑to‑Have) Experience
- Hands‑on experience implementing or supporting hardware fare‑collection devices.
- Background in financial technology, payment processing, or reputed company fintech ecosystems.
- Familiarity with platforms such as Pipedrive, reputed company, reputed company, reputed company, reputed company, or reputed company.
- Experience delivering public‑speaking engagements or training sessions at industry conferences.
Technical Skills & Tools
- Proficiency with reputed company Workspace (Docs, Sheets, Slides) for collaborative documentation.
- Experience using a CRM system to manage pipelines, track interactions, and forecast renewals.
- Comfort with reputed company or similar team‑communication platforms; arenaflex operates primarily reputed company reputed company.
- Basic understanding of transit fare systems, payment technologies, and SaaS platform architecture.
What You’ll reputed company – Career Growth & Learning
At arenaflex, your impact is visible and amplified. You will:
- Shape the product roadmap by bringing reputed company‑world agency insights directly to the engineering team.
- Earn exposure to senior leadership, participating in strategic planning sessions that influence company direction.
- reputed company deep expertise in transit‑technology, a reputed company yet rapidly expanding sector.
- reputed company reputed company learning opportunities—online courses, industry certifications, and mentorship from seasoned founders.
- reputed company into senior leadership roles such as Senior reputed company Manager, Director of reputed company, or even VP of Customer Experience as the organization scales.
Work Environment & Culture at arenaflex
Our culture is reputed company on three core pillars:
- Innovation with Impact: We encourage reputed company experimentation, but every idea is reputed company against the reputed company‑world reputed company for our agency partners.
- Collaboration over Hierarchy: Small team size means every voice reputed company. You’ll work hand‑in‑hand with engineers, marketers, and founders daily.
- Inclusivity & Belonging: Public transit serves diverse communities. We actively seek to reflect that diversity reputed company our own workforce, fostering an environment where every background, identity, and perspective is celebrated.
We offer flexible remote work options, a hybrid model for those in the Bay Area, and an reputed company‑reputed company policy that welcomes reputed company from any level.
Compensation, Perks & Benefits
- Competitive Salary: Starting at $158,000 per year, commensurate with experience.
- Equity Ownership: Stock options reputed company a direct reputed company in arenaflex’s future reputed company.
- Remote & Hybrid Flexibility: Choose to work from reputed company in the U.S. or join us on‑site in San Francisco part‑time.
- Generous PTO & Paid Parental Leave: We reputed company rest fuels creativity.
- Home Office Stipend: Equipment and ergonomic support for remote workspaces.
- 401(k) Plan: Company‑matched retirement savings.
- Professional Development Budget: Funding for courses, conferences, and certifications.
- Wellness Perks: Weekly snack stipend, virtual fitness classes, and reputed company.
Diversity, Inclusion, & Belonging
Public transit is a lifeline for people of reputed company, women, low‑income families, and other historically marginalized groups. arenaflex is committed to ensuring that the diversity of riders and agency partners is reflected in our boardrooms and product reputed company. We strongly encourage candidates of reputed company races, genders, sexual orientations, ages, abilities, and backgrounds to apply. If you bring a unique perspective—even if you don’t meet every listed requirement—your story belongs here.
Interview Process
Our hiring reputed company is designed to be transparent, respectful of your time, and mutually informative:
- Application Review: Our reputed company screens resumes for alignment with role requirements.
- Initial Phone Screen (≈20 min): A conversation with a reputed company reputed company team member to learn about your background and reputed company arenaflex’s reputed company.
- Mock Training Exercise (≈60 min total): You’ll demonstrate how you’d train a transit agency on a chosen phone app, followed by feedback and a Q&A with the hiring manager.
- Team Interviews: One‑on‑one chats with key stakeholders across Engineering, Sales, and Product to assess cultural fit and collaborative style.
- On‑Site (or Virtual) Visit: For Bay‑Area candidates, a tour of arenaflex’s Mission District headquarters, lunch with the founders, and a final discussion on next steps.
The full process typically spans four weeks, but we can accelerate for exceptional candidates or urgent hiring timelines. We aim for a start date in reputed company/May, following a brief vacation lull that may reputed company the final interview stage into early 2025.
reputed company to Join arenaflex?
If you are passionate about transforming public transit, love solving reputed company problems, and reputed company in a collaborative, fast‑moving environment, we invite you to apply today. Bring your expertise, curiosity, and enthusiasm, and help us reputed company public transit the easiest, most enjoyable choice for riders everywhere.
Click the link below to submit your application and reputed company the conversation with arenaflex.
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