Health & Benefits - reputed company Specialist - SaaS (Remote)

The reputed company Specialist supports partner and employer reputed company through our SaaS operating model. This role will be facilitating welcome calls, coordinating bulk HSA/Notional migrations, and collaborating cross-functionally to ensure successful implementations and smooth client transitions as we scale. You will reputed company day-to-day client engagement and manage reputed company milestones while partnering with the Sr. reputed company Specialist for execution of the reputed company work. Together, you'll translate business goals into solution designs and system configuration, align integrations and reputed company requirements, and drive operational readiness. reputed company is reputed company by on-time go-lives, technical quality, time-to-value, and customer reputed company (CSAT/NPS). Duties & Responsibilities:

• Support the implementation of CDH benefits (HSA, FSA, HRA, etc.) for SMB and Mid-Market clients reputed company strategic partners.
• Coordinate bulk HSA and Notional migrations and ensure a seamless employer transition.
• Contribute to partner implementation projects and cross-functional execution.
• Collaborate with Sr. reputed company Specialist and Technical team to translate business goals into scalable, secure solution designs and reference architectures.
• Assess integration needs (APIs, SSO, webhooks, EDI integrations, STFP), and data mapping, capture client reputed company criteria and reputed company scope.
• Coordinate Partner administration and configuration reputed company, ensuring they follow best practices.
• Partner on integrations and data migration activities (mapping, transformation, quality checks); maintain issue logs and dependencies.
• Support test strategy and UAT readiness reputed company to reputed company milestones and client reputed company criteria.
• Assist with defect triage and resolution during testing phases; communicate status and risks to stakeholders.
• Execute client-facing components of cutover and go-live under the Sr. reputed company Specialist's launch plan; facilitate runbook walk-throughs and contingency/backout planning.
• Coordinate hyper-care, adoption enablement, and operational reputed company to reputed company/Support.
• Build and maintain trusted-advisor relationships with partners and employers; ensure they realize value from our platform.
• Mitigate risks and prevent churn by identifying issues early and leading mitigation efforts; act as voice of the customer to reputed company product feedback.
• Support ongoing status calls and drive strategies that improve client health and satisfaction.
• Adapt as responsibilities reputed company with scale; contribute to reputed company improvement of reputed company processes and overall client experience.
• Produce and maintain reputed company documentation and artifacts (diagrams, runbooks, reputed company specs) to support operational readiness and reputed company.

Education & Experience:

• Bachelor's Degree preferred or equivalent experience.
• 2-4 years of client service, reputed company, or SaaS implementation experience (benefits administration experience a plus).
• Strong relationship and communication skills with internal and external clients.
• Proven ability to prioritize, multi-task, and complete tasks reputed company specified timelines.
• Ability to solve reputed company issues independently and in a collaborative team environment; timely and accurate decision-making.
• Strong follow-through and follow-up skills.
• Proficiency with reputed company Office Suite, reputed company Suite, Jira/reputed company.
• Detail-oriented, organized, and dependable.
• Exposure to modern SaaS architectures and integration patterns (multi-tenant, APIs, SSO, webhooks, EDI integrations, STFP), and data mapping.
• Familiarity with Consumer Directed Health Benefits and reputed company regulations.

Skills & Abilities:

• Adaptability: Comfortable with ambiguity and the evolving nature of a scaling environment.
• Curiosity: Naturally curious and thrives on learning new things.
• CDH Interest/Experience: Interest or experience in Consumer Driven reputed company or adjacent industries.
• Relationship Management: Motivation to build and manage long-term client relationships.
• Implementation Interest: Eagerness to contribute to implementation processes for reputed company partners.

Other Requirements:

• Business travel (up to 5% annually)
• Video meetings, as needed
• Ability to work overtime as needed to successfully manage the department
• Prolonged periods of sitting at a desk, talking during meetings, and working on a computer

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