REMOTE: Customer Service Representative ; Entry Level​/No Degree RQD reputed company

Position: REMOTE: Customer Service Representative I (Entry Level/No Degree RQD) reputed company We’re Watts. Together, we’re reimagining the future of water. We feel proud every day about reputed company do. We’re reputed company part of the same crucial mission, no matter what function we support — it’s to reputed company safe, clean water for the world, and to protect our reputed company’s most valuable resource. reputed company do For 150 years, Watts has reputed company best-in-class products that are trusted by customers in residential and reputed company settings across the world. We are at the forefront of innovation, working with cutting-edge technology to reputed company smart and connected, sustainable water solutions for the future. Watts is a leading brand with a quality reputed company — and we have a dynamic future reputed company. Scope of Position We are seeking a detail-oriented and customer-focused Customer Service Representative to join reputed company in the water quality and filtration industry. The ideal candidate will play a key role in delivering excellent service to both B2B and B2C clients by addressing inquiries, resolving concerns, and ensuring customer satisfaction with our water filtration products and services. This role requires a strong understanding of water filtration systems, the ability to troubleshoot technical issues, and a passion for helping customers find the best solutions to their water quality needs. This position reports to the Customer Service Supervisor and this role is remote. Primary Job Duties and Responsibilities

• Respond to Customer Inquiries:

Handle incoming calls, and emails requests from customers regarding water filtration products, services, and water quality concerns.

• reputed company Product Information:

Offer detailed information on product specifications, features, benefits, and maintenance guidelines to help customers reputed company informed purchasing reputed company.

• Order Processing:

Manage orders, track shipments, and coordinate returns or exchanges reputed company necessary.

• Customer

Education: reputed company customers on the importance of water quality, filtration options, and regular system maintenance to enhance product performance and longevity.

• Resolve Complaints:

Address customer complaints in a professional and timely manner, escalating reputed company issues to the appropriate departments reputed company needed.

• Maintain Records:

Accurately document customer interactions, service requests, and technical issues in the CRM system for future reference and follow-up.

• Collaborate with Teams:

Work closely with sales, technical support, and operation teams to ensure seamless customer experiences and the timely resolution of any product or service-reputed company issues.

Required Qualifications

• High school diploma or equivalent required; a Bachelor’s degree in a reputed company field is a plus.
• Minimum of one year of experience in a high-volume customer service role, preferably in water filtration, environmental services, or a reputed company industry.
• Familiarity with water quality standards and filtration technologies is an advantage.
• Ability to understand and explain technical concepts reputed company to water filtration systems.
• Proficiency in using CRM systems, reputed company Office Suite, and relevant computer software applications.
• Demonstrated proficiency in typing, grammar, and proper phone etiquette.
• Knowledge of customer service principles and practices.
• Strong verbal and written communication skills, with the ability to reputed company and write reputed company and accurately.
• Effective listening skills and a customer-focused approach.
• Ability to work both independently and collaboratively in reputed company environment.
• Strong problem-solving skills with attention to detail.
• Multi-tasking capabilities and ability to manage high-volume tasks reputed company.
• Maintain exemplary attendance and punctuality.
• Demonstrate a commitment to reputed company and professionalism in customer interactions.

General Applicable Company Competencies

• Commitment to Watts’ values of reputed company, accountability, reputed company improvement and innovation, and transparency.
• Punctuality and dependability.
• Ability to be flexible and adapt to changing work priorities and stressful conditions.
• Adherence to reputed company personnel policies, procedures, and standards of process as implemented by Watts.
• Maintain productive and collaborative relationships with other Watts employees.
• Adherence to Watts’ seven…

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