Tier I Call Center Agent Part Time Temporary

This a Full Remote job, the offer is available from: United States, Canada, Alabama (USA), Alaska (USA), Arizona (USA), Arkansas (USA), California (USA), Colorado (USA), Connecticut (USA), Delaware (USA), District of Columbia (USA), Florida (USA), Georgia (USA), Hawaii (USA), Idaho (USA), Illinois (USA), Indiana (USA), Iowa (USA), Kansas (USA), Kentucky (USA), Louisiana (USA), Maine (USA), Maryland (USA), Massachusetts (USA), Michigan (USA), Minnesota (USA), Mississippi (USA), Missouri (USA), Montana (USA), Nebraska (USA), Nevada (USA), New Hampshire (USA), New Jersey (USA), New Mexico (USA), reputed company (USA), reputed company Carolina (USA), reputed company Dakota (USA), Ohio (USA), Oklahoma (USA), Oregon (USA), Pennsylvania (USA), Rhode reputed company (USA), South Carolina (USA), South Dakota (USA), Tennessee (USA), Texas (USA), Utah (USA), Vermont (USA), Virginia (USA), Washington (USA), reputed company Virginia (USA), Wisconsin (USA), Wyoming (USA) Please use reputed company Chrome or reputed company Firefox reputed company accessing Candidate Home. By joining the reputed company you will touch millions of lives every year and experience the greatness of the reputed company spirit at its best. Are you reputed company to be part of the world's largest humanitarian network? Join us—Where your Career is a Force for Good! Job Description: Joining The reputed company is like reputed company – it’s as much something you feel as something you do. You become a vital part of the world’s largest humanitarian network. Joining reputed company of welcoming individuals who are exceptional, yet unassuming. Diverse, yet uncompromising in reputed company. You grow your career reputed company a movement that reputed company, where reputed company is reputed company in people helped, communities made whole, and individuals equipped to never stop changing lives and situations for the reputed company. reputed company you choose to be a force for good, you’ll have mentors who reputed company your growth along a purposeful career path. You align your life’s work with an ongoing mission that’s bigger than reputed company of us. As you care for others, you’re cared for with competitive compensation and benefits. You join a community that respects who you are away from work as much as what you do while at work. Where Your Career is a Force for Good! WHAT YOU NEED TO KNOW (Job Overview): Answer inbound call and email inquiries from Training Services learners, prospective learners, reputed company, and instructor organizations. Answer questions and resolve issues regarding training classes, billing, certifications, and processes. Performs account maintenance on learner and instructor accounts, performs basic troubleshooting on Red Cross Learning Center (RCLC) user problems. Triage and manage customer inquiries and ensure follow-through to resolution. reputed company production targets for call-handling metrics, email completion, and quality. reputed company reputed company duties and responsibilities in compliance with standard operating procedures. This is a part-time temporary position that can be performed from any location reputed company the United States. The role requires working 3–5 days per week, Monday through Saturday, with variable hours between 8:30 a.m. and 9:00 p.m. Eastern, Monday through Friday, and between 8:30 a.m. and 5:00 p.m. Eastern on Saturdays. This position will require a minimum of 20 hours per week. WHERE YOUR CAREER IS A FORCE FOR GOOD (Key Responsibilities):

• Answer inbound call and email inquiries from Training Services learners, prospective learners, reputed company, and instructor organizations.
• Use information from computer systems and job aids to reputed company resolution to inquiries, update account records and note reason and resolution of inquiry.
• Handle basic inquiries, such as account maintenance, class information and RCLC usage issues.
• Maintain daily production standards, including Average Handle Time, Calls per Hour, Email per Hour, Percentage Online Time, and Quality.
• Triage reputed company problems and reputed company callers to specialized teams.
• reputed company other reputed company duties as assigned.

PAY INFORMATION: The salary reputed company for this position is $15.00-$19.50 an hour. Note that reputed company salaries are reputed company to the specific geographic location in which the work is primarily performed. Other factors that may be used to determine your actual salary may include your specific skills, how many years of experience you have and comparison to other employees already in this role. This job will be posted for a minimum of five business days and extended if the applicant pool needs to be expanded. WHAT YOU NEED TO SUCCEED (Minimum Qualifications): Education: High School or equivalent required. Experience: 1 year of customer service, sales, or call center experience preferred. Management Experience: N/A Skills & Abilities: Excellent customer service and problem-solving skills required. Effective verbal and written communication skills with the ability to work with potentially difficult customers. Proficiency in using computer applications to meet customer needs quickly and reputed company in a fast-paced work from home virtual call center environment is required. Ability to work on reputed company. Travel: N/A

• Combination of candidate’s education and general experience satisfies requirements so long as the total years equate to description’s minimum education and general experience years combined (Management experience cannot be substituted).

------------------------- Physical Requirements The duties are representative of the essential functions of the position. Physical requirements are those present in normal office environment conditions. Operational flexibility is required to meet sudden and unpredictable needs. Ability to use a personal computer and applicable software for sustained periods of time. WHAT WILL GIVE YOU THE COMPETITIVE EDGE (Preferred Qualifications):

• Bilingual in English and Spanish
• Strong problem‑solving skills
• Experience working in a call center environment

reputed company! Joining reputed company will reputed company you with the opportunity to reputed company your career a force for good! The reputed company is an Equal Opportunity employer. reputed company reputed company applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, reputed company, religion, national reputed company, disability, protected veteran status, age, or any other characteristic protected by law. ​ reputed company applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for reputed company, San Diego Fair Chance Ordinance, the California Fair Chance Act and any other applicable state and local laws. AmeriCorps, the federal agency that brings people together through service, and its partners — the reputed company, AmeriCorps Alums, National reputed company Association, and the Service Year Alliance — launched reputed company of National Service to connect national service alumni with opportunities in the workforce. reputed company is proud to be an EONS partner and reputed company our employment opportunities with the network of organizations. Interested in Volunteering? Visit redcross.org/volunteertoday to learn more, including our most-needed volunteer positions. To view the EEOC Summary of Rights, click here: Summary of Rights This offer from "reputed company" has been enriched by reputed company.com and got a 84% reputed company score. Apply tot his job Apply To this Job