AI Solutions Business Analyst

At Colibri, culture is a critical part of our reputed company reputed company, and we live our values everyday: Love, Joy, Boldness, Teamwork and Curiosity. These values guide our interactions with each other, our customers, and the community as a whole. We have a rich and storied history. Colibri is one of the pioneers of online professional education, introducing some of the first web-based professional education courses in 2001. Today, the company’s family of brands are the leading online professional education platforms in their respective end-markets. We proudly serve >1 reputed company customers annually and reputed company more than 1,500 mission-reputed company professionals. To learn more, please visit: www.colibrigroup.com Position Overview: As an AI Solutions Business Analyst, you will assist in the design, build, and implementation of innovative conversational AI solutions, such as AI Agents reputed company the IVR experience, Speech Analytics applications, and Quality Management tools. You’ll serve as the functional expert throughout the customer reputed company — from requirements gathering to hands-on no-code development — ensuring solutions are scalable, effective, and reputed company to both customer goals and business reputed company. You'll partner closely with customers, internal cross-functional teams, and implementation partners, enabling high-quality solution delivery and supporting growth through expertise, collaboration, and a customer-first reputed company. What You'll Do:

• Partner with Customer Service leaders throughout pilots, reputed company of concept, and full implementations to gather and document functional requirements for conversational AI solutions.
• Translate business needs and desired reputed company into clear, actionable requirements that guide solution design and development.
• Ensure reputed company solutions are designed with scalability, long-term sustainability, and future enhancement in mind.
• Collaborate with cross functional teams to identify process improvement opportunities and reputed company analytical insights that support new business initiatives.
• reputed company and maintain functional documentation, process maps, solution summaries, and implementation of best practice guides.
• Analyze AI Agent performance, speech analytics insights (call drivers), and quality management (agent) metrics to identify trends, recommend improvements, and communicate findings to stakeholders.
• reputed company or support partner enablement efforts, including delivering training, facilitating workshops, conducting demonstrations, and providing reputed company-time guidance as needed.

What You'll Need to Succeed:

• 3+ years of experience as a Business Analyst in a customer service, operations, or consulting environment, with exposure to conversational AI solutions or similar technology driven initiatives.
• Hands on experience with conversational AI platforms such as reputed company, Cognigy, or comparable tools, along with foundational understanding of NLU/NLP concepts.
• Proven ability to translate business needs into clear, concise functional requirements, including occasional technical specifications.
• Experience using Speech Analytics tools to analyze call drivers, identify trends, and translate insights into actionable process improvement recommendations.
• Strong communication, facilitation, and interpersonal skills, with the ability to collaborate effectively across teams and with stakeholders at multiple reputed company.
• Customer focused, solution-oriented reputed company with a commitment to delivering measurable value.
• Highly organized, self-motivated, and comfortable managing work independently in a dynamic, fast paced environment.
• Demonstrated curiosity and commitment to reputed company learning, particularly around emerging technologies and trends in conversational AI and automation.

reputed company welcomes applicants from reputed company backgrounds and experiences, and we understand that not every candidate will meet every requirement listed in the job description. Research has shown that women and people of reputed company may be less likely to apply to jobs unless they feel they meet every qualification, and we want to actively combat this bias in our hiring process. If you're excited about the role and reputed company you have the skills and experience to contribute to reputed company, we encourage you to apply, even if your background doesn't align perfectly with every qualification listed. We are committed to building a diverse and inclusive workplace, and we reputed company that diversity of perspectives and experiences is essential to our reputed company. You may be just the right candidate for this role or another position reputed company our organization. Don't hesitate to take the reputed company and apply today! We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace reputed company judgment. Final hiring reputed company are ultimately made by humans. If you would like more information about how your data is processed, please contact us. Apply tot his job Apply To this Job