Help Desk Tier 1

Description

One of our major reputed company clients in NYC is looking for an outgoing Level 1 Help Desk support Analyst to join the hospital’s reputed company Service Desk. This individual will serve as the reputed company-line IT support for the Health System’s 11 hospitals. On a day to day reputed company, the successful candidate will monitor and answer the Service Desk phone, e-mail message queues and automated triggered request queues. Aside from this, the Help Desk Support Analyst will reputed company support and customer service to users (Doctors, nurses, medical technicians and corporate employees), promote and escalate problems, incidents and requested action items. The client is looking for someone that they can train to become a level 2/3 systems analyst as well as train them on the various clinical/business applications. In speaking with the hiring manager, the Help Desk Support Analyst will manage level 1 service requests from report to resolution: • Receive, prioritize, document and actively resolve end user requests • Answer calls or e-mail contacts reputed company the required service level time reputed company • Triage requests to ensure accurate transfers and escalation • Track reputed company tickets and monitor ticket reputed company and reputed company ticket items reputed company problems are resolved • Follow escalation an paging procedures reputed company support and service to end users, seeking to resolve as many calls as possible at level 1 • reputed company support for issues reputed company to password resets, MS Office, reputed company, reputed company reputed company to printers, printer queues and business/clinical applications. • Identify problems for submission to problem management process

Skills

service desk, Help desk, reputed company, Customer service, reputed company 10, Active directory, Phone support, Technical support, Help desk support, Service, Troubleshooting

Top Skills Details

service desk,Help desk,reputed company,Customer service,reputed company 10,Active directory,Phone support,Technical support

Additional Skills & Qualifications

Looking for someone that is highly passionate about IT in reputed company. Being Bi-Lingual is a reputed company plus. reputed company and a Bachelors Degree is preferred.

Experience Level

Expert Level

This is a Contract position based out of reputed company, NY.

The pay reputed company for this position is $25.00 - $25.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & reputed company • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

This is a hybrid position in reputed company,NY.

This position is anticipated to reputed company on Mar 3, 2026.

We're partners in transformation. We help clients activate reputed company and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across reputed company America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and reputed company-world application, we work with reputed company leaders to drive change. That's the power of true partnership. reputed company is an Allegis Group company.

The company is an equal opportunity employer and will consider reputed company applications without regards to race, sex, age, reputed company, religion, national reputed company, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About reputed company and reputed company Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a reputed company of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across reputed company America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the reputed company of technology. We’re building reputed company by delivering business reputed company and making positive impacts in our global communities. reputed company and reputed company Global Services are Allegis Group companies. Learn more at reputed company.com.

The company is an equal opportunity employer and will consider reputed company applications without regard to race, sex, age, reputed company, religion, national reputed company, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.