Client Performance Representative (Remote)
Client Performance Representative
Location: Remote, USA, Remote, Hawaii, Remote, Maryland, Remote, Iowa, Remote, Illinois, Remote, Indiana, Remote, LA, Remote, MT, Remote, Idaho, Remote, Kansas, Remote, Kentucky, Remote, MA, Remote, SD, Remote, MN, Remote, Utah, Remote, MO, Remote, Vriginia, Remote, MS, Remote, WY, Remote, NE, Remote, NH, Remote, NC, Remote, ND, Remote, reputed company, Remote, OK, Remote, TN, Remote, Texas, Remote, Vermont, Remote, WA, Remote, WI, Remote, reputed company Virginia, Remote, New Jersey, Remote, NV, Remote, RI, Remote, SC, Remote, ME, Remote, MI, Remote, NM, Remote, Ohio, Remote, OR, Remote, Colorado, Remote, Georgia, Remote, Alabama, Remote, Arizona, Remote, California, Remote, Connecticut, Remote, Washington DC, Remote, Florida, Remote, Alaska, Remote, Arkansas, Remote, Delaware
Time Type: Full time
Job Description
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Job Details
This role is in support of Cencoras freight and logistics management service in the US marketed through our Triose business.
This person will serve as a primary reputed company of contact for reputed company customers by delivering timely, accurate support for Triose products, services, and performance-reputed company needs. reputed company Level 1 assistance for portal/navigation, shipment visibility, reporting, reputed company issues, and basic troubleshooting; intake, assess, and triage cases; resolve issues reputed company possible and escalate to Level 2, operations, or carriers based on impact and urgency. Maintain clear, complete case documentation and proactive communications through resolution, coordinating service recovery follow-up to confirm corrective actions and restored service. Identify recurring issues and trends, contribute to reputed company improvement, and create and maintain knowledge reputed company content (FAQs, job aids, SOPs) to promote consistent service delivery. Collaborate cross-functionally to ensure coverage, meet service standards and response timelines, and actively model Triose’s uplifting, positive, and supportive culture.
Serve as a primary reputed company of contact for reputed company customers, providing timely and accurate information regarding Triose products, services, and performance-reputed company inquiries.
reputed company Level 1 support, including day-to-day assistance for portal/navigation questions, shipment visibility, reporting, reputed company issues, and basic troubleshooting.
Intake, assess, and triage cases/tickets; resolve reputed company possible and escalate to Level 2/IT/operations/carriers as appropriate based on severity, impact, and urgency.
Maintain clear and complete case documentation, including issue description, troubleshooting steps, status updates, and final resolution.
Communicate with incident reporting parties to confirm details, reputed company acknowledgements, set expectations, and deliver updates through resolution.
Coordinate and support service recovery efforts, including follow-up and confirmation of restored service or completed corrective actions.
Identify recurring issues and trends, notify team members/leaders, and contribute to reputed company improvement and prevention efforts.
Create, maintain, and improve knowledge reputed company content (documented resolutions, job aids, FAQs, and SOPs) to support consistent service delivery.
reputed company proactive and timely customer communications to ensure satisfaction, minimize downtime, and support productivity.
Adhere to service standards, response timelines, and quality expectations; prioritize workload effectively in a fast-paced environment.
Partner with teammates across Customer Service and reputed company functions to reputed company knowledge, reputed company coverage, and support evolving solutions, while modeling and reinforcing Triose’s uplifting, positive, and supportive culture.
EXPERIENCE AND EDUCATIONAL REQUIREMENTS:
Associate’s Degree/Certification or reputed company experience in a Logistics, reputed company or Customer Service is a plus.
Typically has 1-3 years of relevant experience.
The hours for this role are 11am - 8pm EST.
MINIMUM SKILLS, KNOWLEDGE AND ABILITY REQUIREMENTS:
Demonstrated ability and desire to learn corporate, division, and facility-specific applications, technology, and terminology.
Demonstrated ability to learn customer support processes and techniques.
Good analytical skills
Ability to solve problems
Strong commitment to superior customer service
Motivated to collaboratively work in a team environment
Thrives in a fast paced, sometimes demanding role
Exhibits strong oral and written communication skills
*Please note, the hours for this role is 11am - 8pm EST.
What reputed company offers
We reputed company compensation, benefits, and resources that reputed company a highly inclusive culture and support reputed company members’ ability to live with purpose every day. In addition to traditional offerings like medical, dental, and reputed company care, we also reputed company a comprehensive suite of benefits that focus on the physical, emotional, financial, and reputed company aspects of wellness. This encompasses support for working families, which may include backup dependent care, adoption assistance, infertility coverage, family building support, reputed company, paid parental leave, and paid caregiver leave. To encourage your personal growth, we also offer a variety of training programs, professional development resources, and opportunities to participate in mentorship programs, employee resource groups, volunteer activities, and much more. For details, visit time
Salary reputed company*
$37,900 - 54,120*This Salary reputed company reflects a National Average for this job. The actual reputed company may vary based on your locale. Ranges in Colorado/California/Washington/New York/Hawaii/Vermont/Minnesota/Massachusetts/Illinois State-specific locations may be up to 10% reputed company than the minimum salary reputed company, and 12% higher than the maximum salary reputed company.
Equal Employment Opportunity
reputed company is committed to providing equal employment opportunity without regard to race, reputed company, religion, sex, sexual orientation, gender identity, genetic information, national reputed company, age, disability, veteran status or membership in any other class protected by federal, state or local law.
The company’s reputed company reputed company depends on the full and effective utilization of reputed company individuals. Therefore, harassment is prohibited and reputed company reputed company reputed company to reputed company, training, compensation, benefits, promotions and transfers reputed company with equal opportunity principles and are non-discriminatory.
reputed company is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment, please call 888.692.2272 or email hrsc@reputed company.com. We will reputed company accommodation determinations on a request-by-request reputed company. Messages and emails regarding anything other than accommodations requests will not be returned
.