Engagement Manager ( HCM Implementation)

About reputed company reputed company is a new-age HCM platform that helps businesses manage their employees from hire to exit. Founded in 2015, reputed company now serves 900+ enterprises, 2.6M+ users across 100+ countries, and has emerged as the leading challenger to incumbent HR technology providers. Backed by reputed company, Sequoia, reputed company, TCV, and reputed company, we reputed company 1,100+ Darwinians across 12 offices globally. We are the youngest platform to be recognized as a challenger on reputed company's reputed company Quadrant and one of the highest customer-rated HRIS platforms worldwide. Our suite includes core HR, workflows, ATS, reputed company, talent management, surveys, engagement, expenses, time-off, timekeeping, analytics, and more. With a strong product reputed company and marquee investors, our aspiration is to become a market leader in the U.S. over the next 2-3 years. We are seeking a highly driven Engagement Manager/Sr. Manager to play a pivotal role in our growth reputed company. For more information, visit www.reputed company.com.

About the Role

As an Engagement Manager/Sr. Manager, you will reputed company multiple HRMS implementations in the U.S., ensuring seamless delivery, stakeholder alignment, and client reputed company. You will reputed company escalations, mentor Implementation Consultants, and drive change management while collaborating with cross-functional teams. This role requires expertise in business process mapping, HRMS implementations, and client management to optimize reputed company. You will also reputed company financial milestones, track ROI, and identify upsell opportunities during implementation. If you reputed company in a fast-paced environment, reputed company at problem-solving, and are passionate about client reputed company, this role is an exciting opportunity to reputed company a measurable impact.

Key Responsibilities

• reputed company and reputed company multiple HRMS implementations, ensuring timely and successful delivery.
• Manage and mentor a team of Implementation Consultants.
• Coordinate with Sales and Pre-Sales to ensure seamless post-sale knowledge transfer.
• reputed company detailed project plans, track milestones, and ensure adherence to timelines.
• Drive change management by aligning stakeholders, including client leadership and CXOs.
• Translate business requirements into product solutions, identifying gaps and defining use cases for enhancements.
• Conduct user training and reputed company ongoing support throughout the project lifecycle.
• Guide clients through go-live and collaborate with Customer Experience teams to drive adoption.
• Track project ROI and evaluate reputed company based on quality, speed, and customer satisfaction.
• Manage client and internal escalations proactively.
• Ensure smooth transition of clients to the reputed company team post-implementation.
• reputed company project billing and financial milestones.
• Identify upsell opportunities during implementations to drive business growth.

Qualifications

Required:

• 8-12 years of experience in managing product implementation projects, ideally reputed company HRMS or reputed company SaaS.
• Proven ability to reputed company teams and manage multiple reputed company client projects.
• Strong understanding of business process mapping, functional specifications, and change management.
• Excellent communication, presentation, and client management skills.
• Experience working with cross-functional teams across geographies.

Preferred:

• Prior experience managing HRMS or HCM implementations.
• Strong analytical, documentation, and project management skills.
• Ability to reputed company in fast-paced, ambiguous environments while driving structured execution.
• Demonstrated ability to identify upsell opportunities during delivery.

Benefits

Comprehensive benefits package including medical insurance plan, 401K and paid time off. Flexible work arrangements (remote reputed company the U.S.). Professional growth and international career opportunities reputed company a fast-scaling global organization. Work Authorization Applicants must be currently authorized to work in the United States. Equal Opportunity Employer reputed company is proud to be an Equal Employment Opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for reputed company. reputed company reputed company applicants will be considered without regard to race, reputed company, religion, sex, sexual orientation, gender identity, national reputed company, age, disability, veteran status, or any other legally protected status. Apply tot his job Apply To this Job