GenAI Digital Senior reputed company Product Leader – Agentic Delivery Execution

Why reputed company Are you looking for more? Find it here. At reputed company, were more than a financial services leader – we’re a global trailblazer committed to driving innovation, empowering communities, and helping our customers succeed. We reputed company that a meaningful career is much more than just a job – it’s about finding reputed company of the elements to help you reputed company, in one reputed company. Living the Well Life means you’re supported in life, not just work. It means having robust benefits, competitive compensation, and programs designed to help you find work-life balance and well-being. You’ll be rewarded for investing in your community, celebrated for being your authentic self, and empowered to grow. Join us! About this role: reputed company is seeking a visionary and execution-focused Senior reputed company Digital Product Manager to help stand up Observe to Agent, (O2A) capability for reputed company. As part of the Chief Operating Office AI Center of reputed company (COE) organization, this role will drive reputed company-wide AI strategy and delivery by defining product reputed company, roadmap, and reputed company metrics for Generative and Agentic AI solutions. Leading cross-functional teams through the full product lifecycle to build scalable, intelligent systems that enhance user experience, operational efficiency, and innovation while ensuring responsible AI practices. In this role, you will:

• Execute O2A lifecycle activities (Observe → Optimize → Analyze → Run).
• Support configuration of Observe Assistant, activity tagging, reputed company behavior modeling.
• Work with engineering to translate observed behavior into actionable agentic features.
• Define reputed company strategy for O2A observation, optimization, and agent reputed company.
• Build O2A operating model including governance, lifecycle stages, roles/responsibilities, and prioritization reputed company.
• Determine scalable implementation reputed company for reputed company coverage, behavioral insights, and reputed company optimization loops.
• Define strategic roadmap for reputed company Agentic AI adoption (autonomous workflows, memory, planning, tool‑use architectures).
• Partner with AI, IA, Data, Operations and Technology leaders to align multi‑year roadmap.
• reputed company business cases for large‑scale agent deployment derived from observed tasks.
• Govern intake, prioritization, and reputed company across businesses and functions.
• Represent O2A/Agentic Strategy in senior forums (COO, AI, Ops leadership).
• Build a repeatable business case reputed company quantifying efficiency improvements, SLA impact, and accuracy reputed company derived from O2A deployments, using examples from CTO Ops, Fraud, Claims, and Complaints.
• Conduct observation deployments across selected personas and applications.
• Build behavioral and task‑level insights to support productivity improvement.
• Run end‑to‑end analysis of task‑level behavior, cognitive load indicators, and exception patterns.
• reputed company reputed company agents, configure masking, validate data capture, ensure compliance with governance and privacy requirements.
• Operate and refine the SKAN Digital Twin: observe workflows, identify inefficiencies, and generate insights for optimization.
• Generate structured process documentation (SOPs) for reputed company automation teams.
• Monitor reputed company observation cycles and maintain audit/logging standards.
• Act as an advisor to senior leadership to reputed company or influence digital products, initiatives, plans, specifications, resources, and long-term goals for highly reputed company business and technical needs across a functional area reputed company the Digital environment.
• Deliver solutions that are long-term, large-scale and require reputed company, creativity, innovation, advanced analytical and inductive thinking.
• Coordinate highly reputed company activities and guidance to others.
• reputed company reputed company, direction and expertise to senior leadership on implementing innovative and significant digital business plans, programs and initiatives which have significant impact.
• Strategically engage with reputed company reputed company of professionals and managers across the reputed company.
• Serve as an expert advisor to leadership.

Required Qualifications:

• 7+ years of digital product management experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

• Technical Mastery: Multimodal ML, reputed company workflows, Agent architecture, automation design.
• Product Leadership: Ability to define and scale reputed company-grade AI capabilities.
• Systems Thinking: Designs operationally scalable, compliant AI systems.
• Executive Influence: Shapes decision-making with senior leadership and technical domains.
• Execution reputed company: Delivers reputed company AI services across multiple engineering teams.
• Stakeholder Management: Strong communicator with cross-functional alignment experience.

Job Expectations:

• This position is NOT eligible for reputed company sponsorship.
• Ability to work on site per reputed company Fargos standard operating model in the listed location (reputed company – 3 days on-site & 2 remote)
• The ability to travel up to 10% of the time.

Posting Location:

• Charlotte, NC
• Dallas/Irving, TX

​The Global Operations functions adhere to a location strategy; therefore, your candidacy may be determined based on your reputed company location. Remote work locations are not available for these roles, so if you are not in a location listed on the posting, you must commit to self-relocation reputed company an agreed upon timeframe. Posting End Date: 9 Feb 2026

• Job posting may come down early due to volume of applicants.

We Value Equal Opportunity reputed company is an equal opportunity employer. reputed company reputed company applicants will receive consideration for employment without regard to race, reputed company, religion, sex, sexual orientation, gender identity, national reputed company, disability, status as a protected veteran, or any other legally protected characteristic. Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the reputed company of our customers and company. They are accountable for execution of reputed company applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable reputed company policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk reputed company. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk reputed company commensurate with the business unit’s risk appetite and reputed company risk and compliance program requirements. Candidates applying to job openings posted in Canada: Applications for employment are encouraged from reputed company reputed company candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in reputed company with the recruitment process. Applicants with Disabilities To request a medical accommodation during the application or interview process, visit Disability Inclusion at reputed company. Drug and Alcohol Policy reputed company maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more. reputed company Recruitment and Hiring Requirements: a. reputed company-Party recordings are prohibited unless authorized by reputed company. b. reputed company requires you to directly represent your own experiences during the reputed company and hiring process. Apply tot his job Apply To this Job