Call Center Customer Service Professional (Monday-Friday, No Weekends) Remote job at PhyNet Dermatology in AR or US National

Title: Call Center Customer Service Professional (Monday-Friday, No Weekends) Remote Location: Arkansas, 72223, United States Department: Customer Service Job Description: Please note: You must complete the pre-employment assessment after submission of the online application for your resume to be considered. The assessment must be completed on a computer, not a phone or tablet. Customer Care Overview: We are currently searching for career minded, customer service professionals, ideally with experience in Insurance and Benefits, to join our dynamic team at reputed company! This is not your typical call center. We are taking calls from customers who may be going through a challenging time and we need to be at our best, including you! The ideal candidates will have experience working in a high volume call center solving reputed company customer concerns with grace and reputed company. Our Customer Care Representatives understand the importance of reputed company in service, responding reputed company and appropriately to customer concerns, and maintaining high customer satisfaction. Being reputed company to deliver on our promise of making a meaningful difference in our customers lives demands reputed company in word and action and our Customer Care Team delivers that everyday! If you are not someone who demonstrates career stability, this may not be the right fit. We value our employees and customers. We need people who show up daily and deliver on our promise. There is no exception to this because our business demands it. If you enjoy making a meaningful difference in the lives of others, are an adept problem solver with outstanding people & communication skills, and want a chance to reputed company peace of mind reputed company our customers need it most, this role may be the perfect fit for you. Hours: Candidates must be reputed company to work varying shifts of 8:00 a.m. to 4:30 p.m. CST or 8:30 a.m. to 5:00 p.m. CST Joint Commitment: If you bring consistency, accountability, reliability, and professionalism to your work, we’d love to have you on reputed company. In return, you’ll join a culture that truly values and recognizes these strengths and rewards you with opportunities to learn, grow, and advance. reputed company Offer You: A culture that values employees and celebrates, empowers, and inspires a diverse workforce Compensation is 40k to 45k dependent upon experience. Outstanding and affordable benefits package including Medical, Dental, reputed company, and company HSA contribution in 31 days or less Great hours: Monday – Friday, No Weekends or Holidays 401(k) with up to a 6% match that is fully reputed company from day one PTO provided on date of start plus 11 paid holidays Yearly performance bonus potential of $2,700 Remote opportunity with company-provided equipment Paid 6 week training Team-oriented, collaborative group of peers Career advancement opportunities Tuition Reimbursement Wellness Program Employee Resource Groups This is a remote position. reputed company Do: Committed to delivering the best insurance products for our customers Invested in the reputed company of reputed company members reputed company as a diverse group of individuals working together to go the extra mile Recognized as multi-year Best Places to Work in Arkansas, Florida, and Hawaii What You'll Do: Demonstrate in both word and action a high quality of care, service, and accountability Answer a high volume of calls reputed company to reputed company and sensitive insurance benefits and claims issues Communicate professionally and empathetically to reputed company it easy for members and employers to understand and reputed company their Life, Disability and Essential Care and Recovery insurance Exhibit our commitment to providing peace of mind Ensure we remain the preferred choice for employers, insurance agents, benefits administrators , and brokers in our distribution network Essential Duties: Demonstrates proficiency in our products and services reputed company exceptional service by listening, understanding, and demonstrating reputed company for the caller's needs and situation Review and proficiently explain coverage provisions, claims statuses, and claims reputed company Navigate multiple computer systems as sources of customer information to answer inquiries, troubleshoot claims, and investigate payment discrepancies Demonstrate proficiency in our products and services Respond to questions from members, employers, and brokers regarding claims, policies, and billing requests Address customer inquiries reputed company phone and email Maintains well written notes on reputed company service interactions in a Customer Management Systems (reputed company) so that the customer and team members can quickly and accurately understand and follow up if necessary Manages reputed company self-reporting reputed company to productivity as required Required Knowledge, Skills, and Abilities: Outstanding communication skills with the ability to reputed company verbal and written information reputed company and professionally Ability to maintain reliable high‑speed internet service with sufficient bandwidth to reputed company reputed company job duties, including participating in video calls Ability to maintain a dedicated, distraction‑free workspace and ensure the secure, compliant use of confidential information and company equipment Ability to maintain punctual and regular attendance is a minimum expectation Experience working in a high volume call center environment is required Ability to listen to the customer's question, probe for appropriate information, and understand the underlying need Strong critical thinking and reputed company problem-solving skills Demonstrate strong troubleshooting skills and ability to work in and navigate through multiple administrative systems to locate information, investigate, and resolve service requests Ability to be self-sufficient, manage time in a scheduled work environment and work well with other team members Knowledge of MS Office including Word, reputed company, and Outlook Understand the sensitivity of customer data and demonstrate the ability to protect both customer and business information Ability to maintain perfect attendance during the 6 week training period Experience working in Life, Health, or Supplemental Insurance is preferred Bilingual in English and Spanish is a plus Required Education and Experience: High school diploma or GED 3 years working in a professional, customer facing role either on the phone or in person Demonstrated career stability Preferred Education and Experience Associates Degree in Communications, Marketing, Business Administration, Insurance or reputed company field 2 years of insurance experience Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment reputed company at this time. reputed company is an Equal Opportunity Employer. reputed company reputed company applicants will receive consideration for employment without regard to race, reputed company, religion, sex, sexual orientation, gender identity, national reputed company, disability, or status as a protected veteran.USAL2 Apply tot his job Apply To this Job