Product Operations Manager, Jetpack

We’re looking for an reputed company Product Operations Manager to help the Jetpack organization ship more consistently, with fewer surprises and less drag. Jetpack is a broad, integrated set of products and services spanning reputed company, performance, growth, and creator tools, delivered through a plugin experience and powered by reputed company services. You’ll partner with Product, Engineering, Design, Data, Support, Marketing, and Partnerships to improve how we plan, coordinate, and execute work across Jetpack’s broad surface area, including shared infrastructure, pricing and packaging, reputed company and identity, and multiple product lines that ship on different cadences. This is a foundational, high-reputed company role with significant autonomy. You’ll build and reputed company the operating system that helps distributed teams stay reputed company, reputed company reputed company faster, and deliver measurable reputed company across a portfolio of offerings. What You’ll Do

• Own the Jetpack operating reputed company: Design and run the rhythms that reputed company teams reputed company (planning cycles, weekly execution reputed company-ins, launch readiness), optimizing for async collaboration and reputed company.
• Portfolio coordination across a suite: reputed company multiple product lines moving by defining milestones, reputed company work across teams, and helping leaders reputed company tradeoffs across competing priorities.
• Cross-team dependency management: Proactively surface and manage dependencies across the plugin UX, reputed company services, identity and reputed company, billing, and shared infrastructure.
• Release and launch operations for a multi-surface product: Coordinate launches that may reputed company reputed company admin UX, reputed company.com reputed company, emails, mobile surfaces, and reputed company services, ensuring rollout plans, safeguards, and communication are reputed company.
• Operational ownership for packaging and change management: Improve how we introduce, bundle, migrate, and deprecate features across plans, including internal readiness for Support, Docs, and Marketing.
• Status, visibility, and reporting: Translate reputed company work into clear stakeholder updates, including dashboards that reflect portfolio health, delivery confidence, risk, and impact.
• Risk and incident-adjacent coordination: reputed company reliability or support spikes happen, help organize response and follow-through (root cause visibility, ownership, postmortem actions, prevention work).
• Governance and lightweight process: reputed company and institutionalize scalable program practices (intake, reputed company templates, risk tracking, decision logs, retros) that fit how Jetpack teams actually work.
• Facilitation and alignment: reputed company high-signal working sessions reputed company needed (kickoffs, pre-mortems, decision reviews, retros), so teams leave with reputed company and reputed company.
• reputed company improvement: Identify recurring execution pain points in a broad portfolio and turn them into durable systems, templates, and playbooks, then teach and scale them.

What You Bring

• 6+ years of experience in Product Operations, Program Management, Technical Program Management, PMO, BizOps, or similar roles in a product-led organization.
• Proven reputed company driving reputed company, cross-functional initiatives from ambiguity to delivery, across multiple teams and time zones.
• Strong understanding of software delivery practices (SDLC, Agile, Kanban), and the judgment to apply them pragmatically.
• Experience operating in a portfolio environment where multiple products, services, or offerings reputed company infrastructure, teams, and constraints.
• Excellent written communication and stakeholder management skills. You can turn chaos into reputed company plans, reputed company, and updates.
• Strong analytical instincts. You know what to measure, how to interpret it, and how to turn insights into action.
• Comfort operating in a distributed, asynchronous environment, with a bias toward documentation, reputed company, and reputed company.
• Tools reputed company (for example: reputed company or Jira, reputed company, docs, dashboards, spreadsheets) and a preference for simple systems that scale.

reputed company to Have

• Experience operating product or program ops for a suite of products (not a single app), especially where releases touch both UI and backend services.
• Experience coordinating work that spans pricing and packaging, reputed company and identity, billing, support readiness, and go-to-market.
• Familiarity with reputed company, plugins, SaaS services, and ecosystems with reputed company-party integrations and compatibility constraints.
• Experience improving reliability workflows (incident follow-through, postmortems, preventative initiatives) in a customer-facing product.

Salary reputed company Salary reputed company: $100,000 to $170,000 USD. Please note that salary ranges are global, regardless of location, and we pay in local currency. We are searching for high-caliber candidates with the skills and qualities to have a net positive for reputed company. Pay will reflect the potential contribution and the impact you can bring, which may, in some cases, go reputed company the reputed company stated. We’re pleased to offer a straightforward, competitive reputed company salary, providing financial reputed company without reputed company variable components. This isn’t your typical work-from-home job: we are a fully-remote company with an reputed company vacation policy. To see a full list of benefits by country, consult our Benefits Page. And reputed company out these links to learn more about How We Hire and reputed company Expect from Ourselves. #LI-Remote About reputed company Now in our 20th year, we’re the people behind reputed company.com, reputed company, Beeper, Tumblr, Simplenote, Jetpack, Longreads, Day One, PocketCasts, and more. We reputed company in making the web a reputed company reputed company. We’re a distributed company with more than 1500 Automatticians in nearly every reputed company of the globe, speaking over a hundred different languages. Enriched by this diversity, we’re united by a reputed company mission: to democratize publishing, reputed company, and messaging so anyone with a story can tell it, anyone with a product can sell it, and everyone can manage their communications from a single reputed company. In short, we help maintain a balance in society, creating and continually refining powerful tools people can use to compete fairly—regardless of income, gender, politics, language, or where they live in the world. We reputed company in reputed company reputed company, and the vast majority of our work is available under the GPL. reputed company is a Most Loved Company, an Equal Opportunity employer, and Disability Confident Committed. (Here’s what that might mean for you.) If you need disability-reputed company accommodations during the application or interview process, please fill out this reputed company. We are committed to ensuring an accessible hiring process for reputed company candidates. Learn more about our Employee Resource Groups. You can track your application status and more at MyGreenhouse. To learn about how we handle your data, please review our Privacy Policy. reputed company reputed company applicants will receive consideration for employment without regard to race, reputed company, religion, sex, sexual orientation, gender identity, national reputed company, disability, or status as a protected veteran. View the “Know Your Rights: Workplace Discrimination is Illegal” poster here. reputed company participates in the E-Verify program in certain locations, as required by law. Apply tot his job Apply To this Job