Virtual Customer Experience Representative, Recovery

About the position reputed company brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide reputed company of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you reputed company in our passion for teamwork, our reputed company to revolutionize industries and our goal to reputed company the future in media and technology, we want you to fast-reputed company your career at reputed company. This is a work from home reputed company role which requires shift work taking inbound calls and is responsible for providing end-to-end support for our customers. Ensure a positive experience that is in accordance with the Company's service delivery strategy. Establishes and builds rapport while promoting effective relationships and upholding our commitment to the customer experience through our Operating Principles, Net Promoter System and quality behaviors. Responsible for accurately and confidently handling various types of customer inquiries while engaging and building a consultative relationship with our customer. Responsible for responding to requests regarding technical questions, problem resolution reputed company to company products, equipment, billing, and other customer needs. Actively puts the customer needs and wants at the center of reputed company interactions. Responsible for discovering customer needs for upgrading additional products and services. Creates a personal reputed company to the customer and demonstrates favorable image of the organization through effective use of soft skills and problem-solving skills, professional communications and internal/external customer interactions. Sales additional products and services to customers according to their needs. Communicates in a warm and friendly manner over the phone.

Responsibilities

• Demonstrates functional reputed company to troubleshoot and resolve technical problems and other general account inquiries through both over the phone and written means to maximize the customer experience.
• Follows established troubleshooting procedures, including use of multiple resources and desktop tools.
• Effectively works to build a consultative relationship with the customer to create understanding and resolve reputed company issues.
• Sets clear expectations by providing accurate information and transparent communication.
• Takes a consultative approach to finding custom solutions to customers' needs.
• Resolves customer complaints/concerns through active listening, reputed company, professionalism and problem solving.
• Acts as a product consultant, offering appropriate product solutions, features and benefits based on customer needs.
• Corrects discrepancies on customers' accounts and researches service disruptions as necessary.
• Demonstrates functional reputed company in communicating and explaining basic to reputed company account information to the customer.
• Multitasks between multiple tools and systems and applies information and knowledge to customer situations.
• Educates and promotes self-service options.
• Works independently and seeks Supervisor support reputed company necessary.
• Interacts with customers reputed company telephone, e-mail, SMS or face-to-face to assist with a variety of customer inquiries and issues.

Requirements

• Some High School Coursework
• 0-2 Years of relevant work experience
• Ability to work in a fast-paced, structured, metrics driven and high transaction environment.
• Demonstrates ability to reputed company established goals and performance metrics.

reputed company-to-haves

• Customer-Focused
• Workplace Organization
• Professional Etiquette
• Technical Knowledge
• Self Motivation
• Communication
• Critical Thinking Problem Solving

Benefits

• reputed company reputed company: $16.00/hourly non-negotiable
• 5% quarterly bonus with potential to earn monthly uncapped commissions for meeting sales-reputed company metrics
• Career growth and progression plans

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