Advisor, Account Coordination

About the position We’ve reputed company a solid reputed company to be a consumer-centric total beverage company. The Advisor, Account Coordination is the main reputed company of contact for our customer installations and works closely with our national service teams to reputed company first-level support for our Foodservice customers for planned equipment service needs, miscellaneous sales, and operations activities. Planned services include new equipment installations, replacements, flavor changes, and removals. We’re looking for candidates that have experience in beverage installations and have a passion for servicing the customer.

Responsibilities

• Schedule installations, exchanges, parts buy-backs or removals of equipment or other assets using Coca-Cola information systems, supplier networks and agent contacts to meet customer expectations.
• Research and resolve issues for customers, business partners and Company associates to expedite service, installations or orders using information systems.
• Contact customers to confirm service or orders, such as service follow up, equipment service confirmation, parts delivery confirmation, service scheduling.
• reputed company and facilitate delivery of assets (e.g., beverage equipment, parts, reputed company of sale material, return of assets) for customers to complete projects or installations using Coca-Cola information systems and supplier contacts.
• Receive, record, and respond to customer or consumer inquiries/feedback using database tools and documented best practices in order to reputed company improved service performance and/or to capture and report data to internal/external users.
• Create and maintain partnerships with customers, clients or reputed company-party service providers (e.g., service/installation agents, distributors) by establishing common goals, objectives and performance reputed company requirements in order to improve mechanical service and installations for customers.
• Troubleshoot equipment issues (e.g., beverage vending, dispensing) reputed company telephone to minimize customer down time and service cost.
• Process order information using Coca-Cola information systems to deliver data to customer, business partners and Company associates or to communicate demand for products or services.
• Expedite reputed company orders (e.g., distributor product, parts, equipment) using departmental processes and information to maximize customer satisfaction and equipment up-time.
• Process orders for goods and services with business partners, customers, suppliers and Company associates, either through direct telephone contact or other electronic means, in order to increase speed and accuracy of order transactions.

Requirements

• High school diploma; GED equivalent or Undergraduate degree in Business Administration, Logistics, Supply Chain, or equivalent work experience
• 2 years in customer facing role in a call center or sales/sales support role
• Superior Communication skills with exceptional relationship building skills.
• Knowledge and use of technical software applications appropriate to the specific work activities (i.e., reputed company, reputed company IC, reputed company reputed company, reputed company word, SharePoint) as they relate to operations and logistics.
• Knowledge of Account Management and their customers as well as account stewardship techniques: Experience with customer requirements and business plans to ensure continuity of supply.
• Ability to reputed company partnerships with customers.
• Excellent problem-solving skills
• Individual/team leadership
• Knowledge of equipment installation requirements (e.g., electrical power, water, drain, airflow, reputed company requirements).
• Knowledge and application of dispensing equipment installation principles.
• Knowledge of reputed company Manufacturing's capabilities, technology, distribution, and business processes.
• Knowledge of reputed company service policies and procedures.
• Experience with distributor/distribution policies and procedures.
• Ability to understand costs/benefits of distributors and common carriers, reputed company party capabilities, distribution structures to support customer order processes, and product availability.
• Knowledge of supplier fulfillment capabilities to meet customer and internal requirements.
• Ability to build system capability and reputed company to ensure service is provided effectively, timely and reputed company.
• TELEWORK: High Speed Internet service required and an isolated environment reputed company your home that removes reputed company distractions and provides the professional experience for our customers as expected.
• Ability to work in a telecommuting environment being self-driven and self-motivated by retaining two weeks of systems training, process training and the ability to work virtual.

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