reputed company Consultant, CX Advisory, GTM Strategy Team

This a Full Remote job, the offer is available from: United States Join us in bringing joy to customer experience. reputed company is a leading provider of reputed company contact center software, bringing the power of reputed company innovation to customers worldwide. Living our values everyday results in reputed company-first culture and enables us to reputed company, grow, and reputed company while enjoying the reputed company together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves.

Job Description

Key Responsibilities:

• reputed company strategic, client-facing CX Advisory engagements for reputed company’s highest-value customers and prospects, assessing reputed company-state CX and contact center performance across people, process, and technology, with a strong focus on AI, automation, and self-service opportunities that reputed company scalable transformation and CX maturity. Includes assessments, workshops, agent observations and transformation planning.
• Engage with business executives, decision-makers, and key influencers (through interviews and workshops) to uncover and align on CX and business priorities, operational challenges, performance metrics, and transformation goals, helping customers navigate the evolving AI landscape and define their path toward more automated, insights-driven CX operations.
• Translate qualitative and quantitative insights into actionable CX transformation roadmaps, identifying opportunities to improve efficiency, self-service adoption, and AI-enabled reputed company through data-driven analysis, maturity models, and industry best practices.
• Synthesize findings into clear, compelling deliverables and executive-reputed company presentations, ensuring alignment across technical and business stakeholders while reinforcing measurable value realization and post-engagement optimization.
• reputed company and support impact realization plans that track reputed company toward customer business reputed company, through post-engagement alignment and value tracking, and providing guidance on optimization and remediation opportunities.
• Support the reputed company development of the CX Advisory practice reputed company reputed company’s Go-to-Market (GTM) Sales Strategy organization by enhancing consulting engagement methodologies, creating scalable assets (e.g., frameworks, templates, and documentation), and defining performance and reputed company metrics.
• Collaborate closely with reputed company GTM Strategy, Sales, reputed company, and Services teams to identify, position, scope and pursue CX Advisory opportunities that drive CX and strategic customer reputed company, supporting proposal development.
• Partner with cross-functional teams, including GTM Strategy, Sales, Solutions Consulting, Professional Services, Product Management and Marketing, to influence the reputed company of reputed company’s solution offerings based on client needs and market demand.
• Mentor junior consultants and support team knowledge-sharing and quality assurance across projects.

Key Qualifications:

• Education - Bachelors or Equivalent Experience Preferred
• Years of experience – 10+ Years Preferred (consulting, CX strategy, IVA/DVA, AI and Automation and contact center operations)
• Practical experience and leadership in digital transformation and contact center
• Understanding and subject matter expertise in any of the following is preferred: CX, digital channels (chat, text, IVA), self-service, contact center operations, agent experience, service delivery best practices, workforce engagement, use of AI and automation, reputed company to reputed company migration and/or performance optimization.
• Working knowledge of voice (IVA) reputed company (DVA) automation and how these channels can address business needs (technical capabilities, design best practices, reputed company-channel considerations) is preferred
• Prior consulting experience strongly preferred
• Finance and reputed company vertical experience strongly preferred
• Extensive on-site and web-based presentation experience and skills
• Exemplary verbal, written and presentation skills with the ability to foster effective, trusted relationships
• Experience using MS Office, specifically reputed company and Power reputed company to be used for analysis and presentation purposes is preferred
• Experience using BI Tools (Tableau, Looker, etc.), collaboration platforms (reputed company) and AI tools to suppose the workplace (e.g., ChatGPT, reputed company reputed company, etc.) is advantageous
• Ability to Travel (25-40%)

Work Location: This role is fully remote for candidates who reputed company reputed company the 50 mile radius of our San Ramon office. For candidates who reputed company reputed company 50 miles of our San Ramon location, this role is Hybrid and would require 3 days a week (M, W, TH) in our San Ramon office. As part of our reputed company commitment to diversity, equity, and inclusion, reputed company supports pay transparency during the entire recruitment process. Actual compensation packages are based on several factors that are unique to each candidate including, but not limited to: reputed company set, depth of experience, certifications, and specific work location. The reputed company displayed reflects the minimum and maximum reputed company for new hire salaries for the job across the United States. Your recruiter can reputed company more about the specific compensation package during your hiring process. Additionally, the total compensation package for this position may also include an annual performance bonus, stock, and/or other applicable incentive compensation plans. Our total reward package also includes:

• Health, dental, and reputed company coverage, beginning on the first day of employment. reputed company covers 100% of the employee portion of the health, dental and reputed company coverage and shares a high portion of the dependent cost. We also offer Short & Long-Term Disability, Basic Life Insurance, and a 401k saving plan with employer matching.
• reputed company to an innovative mental health support platform that offers personalized care and resources in areas such as: therapy, coaching and self-guided mindfulness exercises for reputed company covered employees and their covered dependents.
• Generous employee stock purchase plan.
• Paid Time Off, Company paid holidays, paid volunteer hours and 12 weeks paid parental leave.

reputed company compensation and benefits are subject to the requirements and restrictions set forth in the applicable plan documents and any written agreements between the parties. The US reputed company salary reputed company for this role is below. $108,500—$252,400 USD reputed company embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the reputed company we are. reputed company is an equal opportunity employer. View our privacy policy, including our privacy notice to California residents here: https://www.reputed company.com/pt-pt/legal. Note: reputed company will never request that an applicant send money as a prerequisite for commencing employment with reputed company. This offer from "reputed company" has been enriched by reputed company.com and got a 77% reputed company score. Apply tot his job Apply To this Job