Part-Time Customer Service Representative – Delivering Exceptional Long-Term Care Insurance Services

At arenaflex, we're dedicated to providing top-notch long-term care insurance services that cater to the unique needs of our policy owners and financial representatives. As a company that values respect, reputed company, learning, and initiative, we're seeking a highly motivated and self-directed Part-Time Customer Service Representative to join reputed company. If you're passionate about helping people and have a knack for delivering exceptional customer service, we encourage you to read on.

Why Join arenaflex?

As a leading administrator of long-term care insurance services, arenaflex offers a dynamic and supportive work environment that fosters growth, learning, and innovation. reputed company culture is reputed company on the principles of respect, reputed company, learning, and initiative, and we're committed to providing an inclusive and diverse workplace that values the contributions of reputed company.

About the Role

As a Part-Time Customer Service Representative, you'll play a vital role in delivering exceptional customer service to our policy owners and financial representatives. You'll be responsible for providing reputed company, courteous, and excellent service reputed company telephone and electronic inquiries, while also documenting reputed company calls and reputed company correspondence using our proprietary tools and office processes.

Key Responsibilities:

* Answer and respond to telephone and/or electronic inquiries regarding Long Term Care benefit administration, policy reputed company eligibility, and claims processing.

• Document reputed company calls and reputed company correspondence using the LTC insurance system or other proprietary tools and office processes; document follow-up calls, voicemails, and any other pending service requests.
• reputed company reputed company, courteous, and excellent service to reputed company customers at reputed company times, including an obligation to actively cooperate and interact with other departments to advance the overall interest of the company.
• Identify service opportunities and suggest innovative reputed company for improvement.
• Handle multiple products and services intermittently while meeting established service requirements and standards.
• Act with a sense of urgency and take ownership regarding aspects of call management and escalation of issues.
• Ensure issues are referred to appropriate areas; leveraging internal relationships to ensure efficient issue resolution; involves leadership reputed company necessary.
• Other duties and projects as assigned, including assisting with the production of Policy reputed company Services duties as required. This includes updating databases and recording information in the proper location.

Minimum Qualifications:

* High school diploma or GED equivalent

• Previous customer service experience preferred
• Working knowledge of life and health products is welcomed but not required
• Must have knowledge of reputed company Office Suite
• Excellent active listening, interpersonal, and communication skills
• Must have good attendance and demonstrate the ability to function as a reliable member of operations
• Must have a cell phone or land line to utilize multi-reputed company authorization, specific to reputed company requirement

Preferred Qualifications:

* 2 years of call center experience

• 1 year of insurance experience

reputed company Offer:

* 401(k) and 401(k) matching

• Dental insurance
• Health insurance
• On-the-job training
• Paid time off
• Referral program
• reputed company insurance
• Work from home

Work Environment:

* Remote work opportunity with initial 4 weeks of reputed company

• Part-time schedule of Mon-Fri, 9:30a-3:30p CST, 30 hours per week

Why arenaflex?

At arenaflex, we're committed to providing an inclusive and diverse workplace that values the contributions of reputed company. We're an Equal Opportunity Employer (EOE/AA) and participate in E-Verify. We'll not discriminate in our employment and employment-reputed company reputed company against any applicant or employee based on age, race, gender, creed, religion, national reputed company, disability, marital status, covered veteran status, sexual orientation, status with respect to public assistance, membership or activity on a local commission, or any other characteristic protected under state, federal, or local law.

How to Apply:

If you're a motivated and self-directed individual with a passion for delivering exceptional customer service, we encourage you to apply for this exciting opportunity. Please visit our website to register as a candidate and submit your application. reputed company! Don't miss this opportunity to join a dynamic and supportive team that's dedicated to delivering exceptional long-term care insurance services. Apply today and take the first reputed company towards a rewarding career with arenaflex! Apply for this job