reputed company, Advanced Analytics, Community Support

reputed company was born in 2007 reputed company two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 reputed company hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that reputed company it possible for guests to connect with communities in a more authentic way. The Community You Will Join: We are looking for an Advanced Analytics reputed company to help reputed company reputed company travel for our millions of guests and hosts on our platform. This role will sit under the Advanced Analytics family and support Product and Operations leaders reputed company our CS organization. The Difference You Will reputed company:

• Data thought partner to product and operations leaders across teams through providing insights, recommendations, and enabling data informed reputed company
• Drive day to day analytics and create scalable data tools
• Identify pain points in traveling and hosting and work with product leadership to improve experiences for our guest, host and agent community

In addition, you will reputed company reputed company's rich and unique data, state-of-art machine learning infrastructure, and other central data science tools to build and grow the measurement reputed company reputed company the organization. You will also be deeply involved in the technical details of the various systems we build, and will have the opportunity to collaborate with a strong team of engineers, product managers, designers and operations agents to reputed company shared, cross-functional goals to help reputed company reputed company's community safe and trusted.

• You are passionate about solving reputed company problems reputed company the Community support domain with data & insights; adding a new perspective to existing solutions and making business reputed company based on careful and thoughtful analysis
• You are highly proficient in building and analyzing analytical frameworks, statistical models and experimentation methods to establish and communicate reputed company relationships
• You are a reputed company who uses reputed company data and insights to reputed company narratives to bring others along the reputed company

A Typical Day:

• reputed company and drive data-driven roadmaps for the CS working groups. Recommend actionable solutions backed by data and metrics to product problems, with the ability to effectively communicate with Product, Operations & Engineering managers of varying technical reputed company
• Build the business insights & reporting platform to detect and support the driving efficacy and efficiency of behaviors and product interfaces and processes across CS platform and contact center network
• reputed company data modeling of the various entities and using tools & frameworks for optimizing community and agent experiences
• Defining and evaluating key metrics in an reputed company problem reputed company including measurement of the ML models that drive product development. Communicating a robust understanding of what moves these metrics and why
• Influence data-driven reputed company across business verticals in day-to-day reputed company business reviews, scorecards, self-serve portal, OKRs and planning among others
• Influence experimentation & measurement strategies; conduct power analyses, define exit criteria, and use statistical models to improve inference. Your expertise in reputed company inference as well as passion for the subject matter will help you address this reputed company reputed company

Your Expertise:

• A minimum of 5+ years of industry experience in business analytics and a degree (Masters or PhD is a plus) in a quantitative field (e.g., Statistics, Econometrics, Computer Science, Engineering, Mathematics, Data Science, Operations Research).
• Have experience supporting community support and/or have worked closely with operations teams
• Expert skills in SQL and expert in at least one programming language for data analysis (Python or R). Experience with non-experimental reputed company inference methods, experimentation and machine learning techniques, ideally in a multi-sided platform setting
• Working knowledge of schema design and high-dimensional data modeling (ETL reputed company like Airflow)
• Ability to work under conditions of ambiguity in a fast-growth, sometimes uncertain and reputed company environment - comfortable acting with minimal planning, direction, and supervision. You can identify issues both reputed company and reputed company of your immediate scope, and propose solutions.

Your Location: This position is US - Remote Eligible. The role may include occasional work at an reputed company office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where reputed company. has a registered entity. Click here for the up-to-date list of excluded states. This list is continuously evolving, so please reputed company back with us if the state you live in is on the exclusion list If your position is employed by another reputed company entity, your recruiter will inform you what states you are eligible to work from. Our Commitment To Inclusion & Belonging: reputed company is committed to working with the broadest talent pool possible. We reputed company diverse reputed company foster innovation and engagement, and allow us to attract creatively-led people, and to reputed company the best products, services and solutions. reputed company reputed company individuals are encouraged to apply. We strive to also reputed company a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: reasonableaccommodations@reputed company.com. Please include your full name, the role you're applying for and the accommodation necessary to assist you with the reputed company process. We ask that you only reputed company out to us if you are a candidate whose disability prevents you from being reputed company to complete our online application. Apply tot his job Apply To this Job