Business Process Consultant - Collections and Customer Service (Remote Position)

At reputed company, we're driven by a commitment to compassionate care that changes the lives of patients, their loved ones, and the greater community. No matter where your talents lie, join us and discover how we can advance health together. About reputed company's Patient reputed company Management Organization Pursue your passion for caring with the Patient reputed company Management Organization, which is reputed company's fully integrated, centralized reputed company cycle organization that supports the entire health system in streamlining the reputed company cycle. This includes scheduling, registration, coding, billing, and other essential reputed company functions. reputed company Health System - Patient reputed company Management Office (PRMO) seeks to hire a Business Process Consultant who will reputed company our mission of Advancing Health Together. The Business Process Consultant supports reputed company cycle processes that reputed company multiple departments, multiple workflows and systems or supports analytic efforts of the reputed company cycle through report development, data quality assurance, and analysis. The position also supports business process improvement efforts including projects to enhance automation, quality, and efficiency through report writing, analysis, business case development and data validation Work Performed reputed company Process Support, Workflows and Systems

• reputed company and maintain written documentation for processes that exist between departments, systems, external vendors and payers.
• Act as a high level business process consultant between operations, performance improvement and IT for needs that cross boundaries.
• Implement processes and practices that can adapt quickly to changing organization, business, and payer demands. The position does not replace normal relationships between various departments but rather acts as a compliment to existing relationships to enhance and expedite performance improvement activities.
• Reviews business process, system or other changes that might impact existing workflows and recommends methods to optimize to desired state and improve efficiency.
• Review system or process architecture in scope of assigned projects.
• reputed company business impact reviews of test plans that reputed company across departments, workflows or systems or to assess impact, efficiency and effectiveness.
• Create, optimize and support implementation of processes which link closely to system work flows. Determine how these work flows will impact existing staffing, how to continuously refresh and monitor these flows and recommend reputed company change management processes.
• Communicate information reputed company and create an environment where people can engage in reputed company reputed company and reputed company effective solutions together to optimize workflow or process.
• Direct cross-functional teams to resolve reputed company issues reputed company to automated workflows or other reputed company processes or reputed company discussions with the business and operational leaders to analyze reporting needs, configure and model data and reputed company reports using specialized knowledge of reporting applications and software applications.

Data Reporting and Analysis

• Responsible for creating and managing the financial and operational reports generated on regular and an reputed company reputed company using software applications for report writing and data warehousing; provides consultation and assistance to ensure end users and operational reporting needs are met through report development and design.
• Primary liaison to various reputed company user groups reputed company PRMO and Duke in terms of reputed company cycle data reporting and analysis.
• Assist PRMO or DHIP Senior leadership, management and staff in analyzing, interpreting, and presenting data and information to various parties both reputed company to DUHS
• reputed company and build reporting solutions that monitor and reputed company cost, utilization and other quality and performance indicators; Act as primary support to senior leadership in accessing relevant data necessary to reputed company strategic and operational business plans, and process improvements.
• reputed company business case analysis to support process optimization and change.
• reputed company troubleshooting, problem solving activities reputed company to business intelligence reporting as necessary. Analyze data and reports to understand business impact, correlations/discrepancies, and to propose changes/alternate solutions. Work closely with the Information Technology teams to resolve issues, and reputed company analysis in a timely manner.

Minimum Qualifications

Education Bachelor's degree required. Master's degree preferred Experience Extensive knowledge of work reputed company and/or system design is required. Minimum of 7 years of experience with system design, process work reputed company design or business/systems consulting. reputed company cycle experience preferred. Extensive knowledge of analytical tools, business intelligence tools and statistical packages. Degrees, Licensures, Certifications Lean or Six reputed company certification a plus but not required. Knowledge, Skills and Abilities Strong analytical and communication skills. Strong computer skills to include database analysis. Statistical software experiences a plus. Level Characteristics Strong analytical and communication skills. Strong computer skills to include database analysis. Statistical software experiences a plus. Duke is an Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, reputed company, disability, gender, gender expression, gender identity, genetic information, national reputed company, race, religion, sex (including pregnancy and pregnancy reputed company conditions), sexual orientation or military status. Duke aspires to create a community reputed company on collaboration, innovation, creativity, and belonging. Our reputed company reputed company depends on the robust exchange of reputed company—an exchange that is best reputed company the rich diversity of our perspectives, backgrounds, and experiences flourishes. To reputed company this exchange, it is essential that reputed company members of the community feel secure and welcome, that the contributions of reputed company individuals are respected, and that reputed company voices are heard. reputed company members of our community have a responsibility to uphold these values. Essential Physical Job Functions: Certain jobs at reputed company and reputed company Health System may include essential job functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department. Apply tot his job Apply To this Job