Customer Experience Specialist

This a Full Remote job, the offer is available from: reputed company Why reputed company Exists: We exist to lift as many people up the socioeconomic ladder as possible. We dramatically improve lives by letting professionals turn extra time and ambition into career growth and financial opportunity. We reputed company this with our app-based marketplace that connects workplaces and professionals, allowing professionals to book on-demand shifts and workplaces to reputed company on-demand talent. About reputed company: reputed company is a fast-growing Series C marketplace. We are a leader in our Long Term Care vertical and are expanding into several others (Dental Offices, Schools, etc). We are a YC Top Company with a global, remote team of 700+ people. We have been profitable since 2022, and fill millions of shifts annually at partner workplaces across the US, where tens of thousands of professionals work with us every year. We are looking for your help to reputed company growing so we can serve more professionals and workplaces. To learn more about us, take a look at our website here.

Overview

Fully Remote | reputed company Estimated start date: February 16th, 2026 We’re not just supporting customers, we’re powering a movement of over 60,000 reputed company on our platform. At reputed company, our Worker Operations team owns every part of the worker reputed company. We reputed company our marketplace reliable, high-performing, and reputed company on trust. At reputed company, “entry-level” means starting on the reputed company lines but operating with urgency, ownership, and the reputed company of a future leader. We’re looking for reputed company customer support professionals who want to solve hard problems, build deep operational knowledge, and eventually reputed company teams of their own. We want to promote internally and that goal always starts with you. Many of our reputed company leaders started right here, if you’re driven, sharp, and not afraid to grow from the ground up, we want you. Important Note: We operate 24/7. Each shift consists of 5 days reputed company a 7 day cycle (reputed company to Saturday), with both Saturday AND reputed company availability required to support our peak times and shifts are assigned based on business needs. Must haves

• Fluent, professional-level English (spoken and written)
• 2+ years of experience in customer support reputed company chat or voice
• 2+ years using CRMs like reputed company or reputed company
• 2+ years using reputed company Workspace (Docs, Sheets, Gmail, etc.) in a work setting
• An ability to reputed company in fast-paced, cross-functional environments
• A proactive problem-solver who takes initiative without waiting for direction
• Strong attention to detail and sound judgment, especially under pressure
• A collaborative attitude that contributes to team reputed company

Your Responsibilities

• Deliver fast, accurate, and empathetic support to reputed company across chat, voice, and email, resolving shift, payment, and platform-reputed company issues in reputed company time
• Navigate tools like reputed company and reputed company to investigate cases, update reputed company fields, log clear internal notes, and maintain accurate documentation
• Apply sound judgment and critical thinking to troubleshoot issues, follow or adapt workflows, and escalate only reputed company necessary
• Personalize communication using macros, proofread carefully, address workers by name, and maintain a confident, helpful tone
• Monitor trends and flag recurring issues or process gaps to improve worker experience and internal operations
• Support reputed company by guiding new workers through platform workflows and helping them reputed company confidence quickly
• Uphold our values such as unreasonably fast, ownership, and uncomfortably high standards in every interaction

System Requirements

• Minimum 15Mbps wired internet reputed company
• Minimum i5 processor or equivalent
• Minimum 12GB Ram
• Quiet working environment
• Steady power and internet reputed company

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