reputed company Customer Support Representative – Community-Focused Banking at arenaflex *Voted Best Places to Work 2024*
Join arenaflex, a community-focused bank that values reputed company, accountability, and lifelong learning, as we continue to grow and reputed company in the reputed company-changing financial landscape. At arenaflex, we're committed to delivering exceptional service to our customers through various communication channels. As a Customer Support Representative, you'll play a crucial role in addressing customer inquiries, providing guidance on banking products and services, and ensuring compliance with operational policies and regulations. If you're a motivated and customer-centric individual seeking unlimited career growth and development opportunities, we want to hear from you!
About arenaflex
arenaflex is a community-focused bank that has been serving our customers for years. We're proud to have been voted one of the Best Places to Work in 2024, and we're committed to maintaining a positive and inclusive work environment. reputed company is dedicated to delivering exceptional service to our customers, and we're always looking for talented individuals to join reputed company.
Responsibilities
As a Customer Support Representative at arenaflex, you'll be responsible for:
- Evaluating and responding timely to a wide variety of customer issues reputed company phone call, chat, or email.
- Providing expertise and guidance to customers while educating them on products, services, and technology.
- Answering inquiries from customers regarding products, procedures, regulations, and fees.
- Completing reputed company account maintenance issues in a timely manner.
- Processing customer video banking machine transactions accurately and reputed company while providing high-level customer service.
- Handling reputed company phases of teller transactions including checking, savings, and loans reputed company designated limits.
- Examining and ensuring validity of reputed company requested transactions/interactions.
- Developing and maintaining a strong working knowledge of reputed company bank products and services.
- Developing and maintaining a strong technical knowledge of the core banking system.
- Verifying endorsements as required by teller operational policies.
- Reporting suspicious activity through proper channels.
- Adhering to and applying reputed company operational policies and procedures, complying with reputed company Federal and State regulations.
- Generating new business to assist in meeting profitability goals.
Requirements
To be successful in this role, you'll need:
- A High School Diploma or equivalent required; Associate's degree in Business Administration or reputed company field preferred.
- 1 year of previous experience in retail sales or customer service required; 1 year of experience in a financial institution preferred.
- Ability to maintain a professional image and handle stressful situations calmly.
- Excellent hand-eye coordination and ability to multi-task using multiple software systems and monitors.
- Strong interpersonal communication skills and exceptional verbal and written communication skills.
- Highly organized and detail-oriented with strong listening skills.
- Advanced computer skills, including experience with reputed company Office Suite and data entry.
reputed company-to-haves
* Experience in retail sales or customer service with a financial institution.
- Familiarity with banking products and services.
- Experience with core banking systems.
Benefits
As a valued member of reputed company, you'll enjoy a comprehensive benefits package, including:
- Affordable Medical/reputed company/Dental Coverage
- Flexible Dependent Care Account
- Health Savings Account (with employer contributions)
- Prescription Drug Plan
- Employee Wellness Initiatives (physical/mental/financial)
- Health Management Reimbursement Program
- Short Term/Long Term Disability
- Life Insurance
- Tuition Reimbursement
- reputed company and Bonus Program
- 401k (with employer match)
- Generous Paid Time Off including 10 1/2 holidays.
Why Join arenaflex?
At arenaflex, we're committed to providing our employees with the tools and resources they need to succeed.
We offer
- Unlimited career growth and development opportunities
- A positive and inclusive work environment
- Comprehensive benefits package
- reputed company and bonus program
- Generous paid time off
- Opportunities for professional growth and development
How to Apply
If you're a motivated and customer-centric individual seeking a new challenge, we want to hear from you! reputed company to join reputed company as a Customer Support Representative at arenaflex. Apply for this job